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Reception Supervisor

1 month ago

Dorking, Surrey, United Kingdom Mercure Box Hill Burford Bridge Hotel Full time
Reception Supervisor Job Description

We are seeking a skilled Reception Supervisor to oversee the front desk operations at our 4-star Mercure Box Hill Burford Bridge Hotel. As a key member of our team, you will be responsible for providing exceptional guest service, managing reservations, and ensuring a seamless check-in and check-out experience.

Key Responsibilities:

  • Supervise the front desk team to ensure excellent guest service and a high level of professionalism
  • Manage reservations, room assignments, and guest requests in a timely and efficient manner
  • Monitor and maintain the appearance and standards of the reception area, including the lobby, front desk, and surrounding areas
  • Develop and implement strategies to increase sales revenue through up-selling and promoting hotel services and amenities
  • Collaborate with other departments to ensure seamless communication and a high level of guest satisfaction

Requirements:

  • Previous experience in a front desk or reception role, preferably in a hotel or hospitality setting
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities
  • Ability to work a flexible schedule, including evenings, weekends, and holidays
  • Knowledge of hotel operations, including front desk procedures, room assignments, and guest services

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

About Us:

Mercure Box Hill Burford Bridge Hotel is a 4-star hotel located in the stunning landscape of North Downs. We offer a unique blend of comfort, style, and hospitality, with a range of amenities and services designed to make your stay with us unforgettable.

We are committed to providing exceptional guest service and creating a warm and welcoming atmosphere for all our guests. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we would love to hear from you.