Administrative. Popla Handler

3 months ago


Birmingham, United Kingdom Smart Parking Full time

** Exciting Administration Role available at Smart Parking (Bickenhill Office, Marston Green nr. Birmingham Airport)**

**PCN team - POPLA Handler**

Are you looking for a challenging new role at a friendly business, with a great working environment and an open door for your future prospects? Then look no further than Smart Parking....

**ROLE DESCRIPTION**

Role Title**:POPLA Handler (Parking on Private Land Appeals)**

Team**:POPLA Team**

Reports to**:POPLA Team Leader**

**PURPOSE**

To provide an efficient, effective and consistent service to support the Parking on Private Land Appeals (POPLA) process

**PRINCIPAL ACCOUNTABILITIES**
- Data entry and administration tasks, including the analyser/reviewer process which involves looking through images of vehicles, making sure the registration read by the camera matches the images and matching up payments where possible
- Log new cases from POPLA
- Collate all evidence and create a case evidence pack for submission to POPLA
- Dispute cases with POPLA
- Action decisions received from POPLA
- Provide cover for calls when required, which may include taking incoming calls from motorists from our appeals helpline and assisting them with their query
- Any other reasonable, ad-hoc tasks requested

**PERSON SPECIFICATION**

**Qualifications**
- GCSE English and Mathematics, grade C/4 or equivalent

**Personal Attributes**
- Strong attention to detail
- Sound logical thinking
- Good interpersonal skills
- A positive, can-do attitude
- Proactive
- Work well with timescales and targets to achieve
- Willingness to learn and develop

**TECHNICAL COMPETENCIES**
- Good telephone manner: previous call handling/centre experience desirable
- Solid experience of Microsoft Office

**BEHAVIOURAL COMPETENCIES**
- Taking ownership and being responsive
- Strong Client Service acumen
- Communication skills (verbal and written)
- Teamwork and collaboration
- Integrity, openness and honesty - doing the right thing and doing what you say you will
- Problem-solving and using sound judgement

**Salary**: From £21,756.96 per year

**Benefits**:

- Casual dress
- Company pension
- Free flu jabs
- On-site parking
- Referral programme
- Sick pay
- Store discount
- Wellness programme

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

Reference ID: SPUK/POPLA-01/JUL-21



  • Birmingham, United Kingdom Smart Parking Full time

    ** Exciting New Role available at Smart Parking (Bickenhill Office, Marston Green nr. Birmingham Airport)** **PCN team - Compliance Administrator** Are you looking for a challenging new role at a friendly business, with a great working environment and an open door for your future prospects? Then look no further than Smart Parking.... **ROLE...


  • Birmingham, United Kingdom Office Angels Full time

    Do you want to make a big impact and work for the biggest supplier to the health care sector in the midlands.Birmingham CITY CENTRE!!!£11.44 per hour plus AMAZING Office Angels benefits AND a holiday pay on top (The BEST temp benefits on the market)Job Role: Call Handler & AdministratorWorking Hours: Monday to Friday 10.00am - 4.00pmDuration: 6-8 weeks...


  • Birmingham, United Kingdom Smart Parking Full time

    ** Exciting New Role available at Smart Parking (Bickenhill Office, Marston Green nr. Birmingham Airport)** **PCN team - Compliance Administrator** Are you looking for a challenging new role at a friendly business, with a great working environment and an open door for your future prospects? Then look no further than Smart Parking.... **ROLE...


  • Birmingham, United Kingdom Smart Parking Full time

    ** Exciting New Role available at Smart Parking (Bickenhill Office, Marston Green nr. Birmingham Airport)** **PCN team - Appeals Handler** Are you looking for a challenging new role at a friendly business, with a great working environment and an open door for your future prospects? Then look no further than Smart Parking.... **ROLE DESCRIPTION** Role...


  • Birmingham, Birmingham, United Kingdom Office Angels Full time

    Do you want to make a big impact and work for the biggest supplier to the health care sector in the midlands.Birmingham CITY CENTRE£11.44 per hour plus AMAZING Office Angels benefits AND a holiday pay on top (The BEST temp benefits on the market)Job Role: Call Handler & AdministratorWorking Hours: Monday to Friday 10.00am - 4.00pmDuration: 6-8 weeks (with...


  • Birmingham, Birmingham, United Kingdom Office Angels, UK Full time

    Do you want to make a big impact and work for the biggest supplier to the health care sector in the midlands.Birmingham CITY CENTRE£11.44 per hour plus AMAZING Office Angels benefits AND a holiday pay on top (The BEST temp benefits on the market)Job Role: Call Handler & AdministratorWorking Hours: Monday to Friday 10.00am - 4.00pmDuration: 6-8 weeks (with...

  • Claims Handler

    2 days ago


    Birmingham, Birmingham, United Kingdom Davies Group Full time

    Job Summary:We are seeking a highly motivated and organized Claims Handler to join our Vehicle Replacement Group team in Solihull. As a Claims Handler, you will be responsible for communicating with parties involved in car accidents, gathering information, and managing a caseload of claims.Key Responsibilities:Communicate with parties involved in car...

  • Claims Handler

    11 hours ago


    Birmingham, Birmingham, United Kingdom Davies Group Full time

    Job Summary:We are seeking a highly motivated and organized Claims Handler to join our Vehicle Replacement Group team in Solihull. As a Claims Handler, you will be responsible for communicating with parties involved in car accidents, gathering information, and managing a caseload of claims.Key Responsibilities:Communicate with parties involved in car...

  • Account Handler

    3 months ago


    Birmingham, United Kingdom Pertemps Network Group Full time

    **Account Handler**: - 215295018**£30,000 - £35,000 Per Annum** - Full Time**Permanent** **Birmingham, West Midlands** **Legal** **Job Description**: - Are you a skilled and ambitious professional with a passion for delivering top notch client service. Look no further I am working on a unique opportunity for an Account Handler to join a small and...

  • Claims Handler

    3 months ago


    Birmingham, United Kingdom ZEDRA Full time

    We are looking for a Claims Handler to join us part time (25-30 hrs p/week) with the potential of becoming full time. As Claims Handler you will be responsible for: - Assisting in the processing of Group Life death in service claims - Assisting with providing administrative support across the business - Assisting with the organisation of facilities within...

  • Call Handler

    3 months ago


    Birmingham, United Kingdom Euro Parking Services Limited Full time

    Euro Parking Services is an established Car Parking Management Company, with extensive and comprehensive experience in the UK parking control industry. We currently manage and operate in over 500 car parks across the UK, 24 hours a day and 365 days a year **Job description** As a **Call Handler**, your responsibilities will include: - Manage and respond...

  • Complaints Handler

    3 months ago


    Birmingham, United Kingdom RJF Furnishings Full time

    Customer Support Administrative Assistant Role Description - Must live in Birmingham or be able to commute to Birmingham - Investigating and resolving customer complaints and disputes. - Ensuring excellent customer experience resulting in fair outcomes. - Arrange returns, exchanges, refunds, repairs and replacements Experience Requirements - Minimum 1...


  • Birmingham, United Kingdom Davies Group Full time

    A fantastic opportunity has become available for a Third Party Capture Claims Handler to join our Motor VRG team in Birmingham. We are looking for a motivated, reliable, and passionate individual with a strong background in Administration or Customer Service. As a TPC Claims Handler, you will be communicating with the different parties involved in car...


  • Birmingham, United Kingdom Cavendish Maine Recruitment Full time

    A leading multinational insurance broker are looking to add a home based , Senior Commercial Account Handler to their team. A company that believe in providing an unrivalled level of service to all their clients, as well as offering market leading routes for progression for their colleagues. When you become part of their team, your commitment will be...


  • Birmingham, United Kingdom Hart Recruitment Full time

    We are recruiting 4 x Customer Service Administrators to join our client near Birmingham City Centre, which has easy public transport links. You will be working for an organisation that manages public transport travel across the West Midlands region. - You will be working 37.5 hours per week between the hours of 8.00 am to 6.00 pm on a shift rota basis,...


  • Birmingham, United Kingdom MPJ Recruitment Ltd Full time

    **Casualty Claims Handler** **£28,000-£32,000 DOE plus bonus** **Monday-Friday** **Tamworth** MPJ Recruitment are proud to be working with a leading insurance business based in the Tamworth area, we are looking for experienced Casualty Claims Handlers with 12+ months experience working in a similar role. Our client offer excellent progression...

  • Senior Account Handler

    13 hours ago


    Birmingham, Birmingham, United Kingdom Cavendish Maine Recruitment Full time

    About Cavendish Maine RecruitmentWe are a leading recruitment agency specializing in insurance and financial services. Our team of experts is dedicated to providing top-notch services to our clients and candidates.About the RoleWe are seeking an experienced Senior Account Handler to join our team. As a Senior Account Handler, you will be responsible for...


  • Birmingham, Birmingham, United Kingdom Cavendish Maine Recruitment Full time

    About Cavendish Maine RecruitmentWe are a leading recruitment agency specializing in insurance and financial services. Our team of experts is dedicated to providing top-notch services to our clients and candidates.About the RoleWe are seeking an experienced Senior Account Handler to join our team. As a Senior Account Handler, you will be responsible for...


  • Birmingham, United Kingdom Davies Group Full time

    A fantastic opportunity has become available for a Third Party Capture Claims Handler to join our Motor VRG team in Birmingham. We are looking for a motivated, reliable, and passionate individual with a strong background in Administration or Customer Service. As a TPC Claims Handler, you will be communicating with the different parties involved in car...


  • Birmingham, United Kingdom SF Recruitment Full time

    Job Summary SF Recruitment is seeking a highly skilled Insurance Claims Handler to join our client's team on a permanent basis. As a key member of the organization, you will be responsible for managing the insurance claims process from notification to settlement, ensuring a fair and efficient outcome for all parties involved.Key ResponsibilitiesClaims...