Compliance Administrator
6 months ago
** Exciting New Role available at Smart Parking (Bickenhill Office, Marston Green nr. Birmingham Airport)**
**PCN team - Compliance Administrator**
Are you looking for a challenging new role at a friendly business, with a great working environment and an open door for your future prospects? Then look no further than Smart Parking....
**ROLE DESCRIPTION**
Role Title**:Compliance Administrator**
Team**:Parking Charge Notices (Compliance)**
Reports to**:Customer Service Manager**
Environment**:Office Based, 5 days per week, Open Plan Office**
**PURPOSE**
- To provide efficient, effective, and consistent general administrative support within the Compliance Team and support other departments within the company.
**PRINCIPAL ACCOUNTABILITIES**
- Resolving helpdesk queries related to the Compliance department.
- Support the department with the Parking Charge Notice (PCN) process by carrying out data entry and administration tasks to a high degree of accuracy.
- Reading, investigating, and responding to Parking Charge Notice (PCN) Appeals and POPLA appeals.
- Support the managing of Internal & external mail inboxes when required.
- Support the Account management team with queries from existing clients.
- Interpreting arising issues, using problem solving skills to identify anomalies and implementing actions in accordance with administrative policies and procedures.
- Assisting with reviewing and processing daily payments/refunds; including unassigned payments, bounced payment and cheques.
- Issuing new PCNs with information received by the DVLA and actioning the transfer of liability requests received from hire companies.
- Processing DVLA VQ7’s and audits
- Opening daily post, accurately logging, and distributing to relevant departments.
- Photocopy / scan relevant documents
- Franking outgoing correspondence
- Assisting with other teams’ workloads when requested
- Any other reasonable, ad-hoc tasks requested by Team leader.
**PERSON SPECIFICATION**
**Qualifications**
- Educated to GCSE Level - English & Mathematics
**Personal Attributes**
- Good interpersonal skills
- Attention to detail.
- Good self-management skills
- Work well under pressure and with a varying workload
- Continuous improvement mindset
**TECHNICAL COMPETENCIES**
- Time management, organisation, prioritisation, and coordination skills
- Proficient in Microsoft Office
- Basic understanding of the General Data Protection Regulations (GDPR), or a willingness to learn
- Basic understanding of the British Parking Association Code of Practice and associated guidelines
**BEHAVIOURAL COMPETENCIES**
- Taking ownership and being responsive
- Strong Client Service acumen
- Communication skills (verbal and written)
- Teamwork and collaboration
- Integrity, openness and honesty - doing the right thing and doing what you say you will
- Problem-solving and using sound judgement
**Job Types**: Full-time, Permanent
**Salary**: £21,756.96 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Store discount
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
**Experience**:
- Compliance administration: 1 year (preferred)
Work Location: In person
Reference ID: SPUK-CA-01/JAN-24
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