Claims Handler
5 months ago
We are looking for a Claims Handler to join us part time (25-30 hrs p/week) with the potential of becoming full time.
As Claims Handler you will be responsible for:
- Assisting in the processing of Group Life death in service claims
- Assisting with providing administrative support across the business
- Assisting with the organisation of facilities within the office
**Key Accountabilities**
To assist in the processing of Group Death in Service claims for a number of clients. This includes:
- Efficiently processing the team’s high volume of ongoing claims
- Sensitively carrying out in-depth investigations into each case in order to determine potential beneficiaries
- Using excellent communication skills and sensitivity when dealing with complex cases and challenging conversations, often involving bereaved relatives
- Ensuring agreed client service levels for claims processing are maintained
- Managing trust bank accounts and claims payment processing
- Recording and maintaining accurate information for all cases
- Billing on completion of each claim
- Ensuring appropriate MI reporting is provided to clients in accordance with their agreed requirements
To assist with the organisation of the facilities within the office. This includes:
- Dealing with the post
- Scanning documents into the filing system
- Ensuring the equipment and systems provided are adequate and operational
- To push those more senior to delegate work to you
- To look for ways we can improve our processes and gain efficiencies
- To look for other ways we can help our clients and improve what we do in their eyes
- To be aware of the need for and to participate in the process of new ideas for services and markets
- To ensure that all chargeable time is recorded in a timely way and, where appropriate, billed
- To be mindful of the firm’s budgets and to assist us to operate within them
- To be mindful of risks to our business and the firm and to help mitigate those risks
- To be mindful of the firm’s strategy, to be supportive of and to work in a manner consistent with it
- To ensure that your work, whether client work or internal work is compliant with Zedra policies and procedures
- Personable, pragmatic and professional
- A strong, confident person with strong values and a collaborative approach
- An enthusiastic person keen to go the extra mile or clients and colleagues
- Pro-active, keen to learn and to take on responsibility
- Outstanding in their communication skills
- Excellent administrative, organisational and MS Office skills
- Committed to delivering good service
- Creative, innovative and open minded
- Able to provide constructive challenge to those around yoo
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