Complaints Handler
4 months ago
Customer Support Administrative Assistant
Role Description
- Must live in Birmingham or be able to commute to Birmingham
- Investigating and resolving customer complaints and disputes.
- Ensuring excellent customer experience resulting in fair outcomes.
- Arrange returns, exchanges, refunds, repairs and replacements
Experience Requirements
- Minimum 1 years customer service experience
- KnowLedge of Microsoft Software (e.g. Excel & Word), OneDrive & Outlook.
Personal Skills
- Team player with good communication skills and emotional intelligence
- Ability to work independently & professionally
- Hardworking & highly organised individual
- Ability to meet deadlines
- Ability to use initiative, stay calm under pressure and prioritise your own workload.
**Job Types**: Part time or Full time available - Permanent
**Job Type**: Part-time
**Salary**: From £10.42 per hour
**Benefits**:
- Casual dress
- Employee discount
- On-site parking
Schedule:
- 8 hour shift
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
Reference ID: Complaints Handler RJF
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