Complaint Handler

4 weeks ago


Birmingham, United Kingdom Euro Parking Services Limited Full time

**About Us**

Euro Parking Services is an established Car Parking Management Company, with extensive and comprehensive experience in the UK parking control industry. We manage and operate in over 500 car parks across the UK, 24 hours a day and 365 days a year.

As a **Complaint Handler** your responsibilities will include:

- Coordinate office activities and operations to secure efficiency and compliance with company policies.
- Post, scanning, and upload appeals.
- Responding to appeals, complaints, and IAS appeals.
- Processing of transfer of liability.
- Data inputting and processing ANPR & MNPR.
- Processing cheque payments and chargebacks.
- Track stocks of office supplies and place orders when necessary.
- Answering phone calls made to the company and directing this accordingly
- Monitoring the company’s mailbox.
- Running daily DVLA checks.
- Any other admin duties required.
- Good knowledge of GDPR Processes.
- Excellent telephone manner
- Good both in written and verbal communication
- Excellent Microsoft office skills particularly excel.
- Work both within a team and independently
- Ability to prioritise workloads
- 2 - 3 years of experience working in admin department.
- Training will be provided to enable you to quickly and efficiently complete daily responsibilities, whilst maintaining a very high standard of professionalism at all times.

Benefits of working with Euro Parking Services Limited as a **Complaint Handler**
- The employee of the month
- Rewards based on team performance
- Casual Fridays
- Regular performance review to encourage internal growth

**Salary**: £22,000.00-£25,000.00 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Work Location: In person


  • Complaints Handler

    3 weeks ago


    Birmingham, United Kingdom Midas Recruitment Full time

    If you’re a skilled listener who has the ability to efficiently resolve issues, then we want to hear from you as our client is growing its customer service team by hiring a dedicated Complaints Handler. Founded over three decades ago and headquartered in Birmingham, this manufacturer and retailer has grown organically and now serves customers across the...

  • Complaints Handler

    3 weeks ago


    Birmingham, United Kingdom RJF Furnishings Full time

    Customer Support Administrative Assistant Role Description - Must live in Birmingham or be able to commute to Birmingham - Investigating and resolving customer complaints and disputes. - Ensuring excellent customer experience resulting in fair outcomes. - Arrange returns, exchanges, refunds, repairs and replacements Experience Requirements - Minimum 1...

  • Complaints Handler

    3 weeks ago


    Birmingham, United Kingdom Interaction Recruitment Full time

    Are you looking to continue your career in Customer Service and help provide excellent service to a wide range of customers? Interaction Recruitment are excited to be partnering with an amazing client in Birmingham, who are looking for Complaint Handlers to join their ever-growing team. **!! OPPORTUNITY FOR HYRBRID WORKING AFTER 6 MONTHS OF WORKING !!** -...

  • Complaints Handler

    3 weeks ago


    Birmingham, United Kingdom Pertemps Birmingham Commercial Full time

    **Customer Service Agent (Complaints Handler/ Digital Online)** **Birmingham** **Immediate Start** **Ongoing Temporary positions** **£9.90 per hour** **Monday - Sunday (5 days out of 7 including weekend and bank holidays)** **About The Company**: A West Midlands Travel Company is looking to take on Call Advisor's to join their Digital team at peak season....


  • Birmingham, United Kingdom PIB Insurance Brokers Full time

    Job Advert **The Role**: We are looking for a confident, energetic self-starter with strong interpersonal skills who is experienced in Claims functions, has good attention to detail and is resilient when challenged on change and improvement processes. Reporting to the Quality Assurance (QA) Manager, Specialty Division, the QA Audit and Complaint Handler...

  • Complaints Handler

    4 weeks ago


    Birmingham, United Kingdom HSBC Full time

    Some careers prize diversity more than others. If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further. Global Trade and Receivables...


  • Birmingham, United Kingdom Woodgate and Clark Full time

    **Our Opportunity**: Due to continued growth, we’re looking for our next **Senior Complaints Handler** to complement and support our clients, customers and colleagues through the UK. With the leadership and support of our Complaints Manager, you will be responsible for co ordinating claims related complaint responses ensuring compliance with regulatory...

  • Complaints Specialist

    3 weeks ago


    Birmingham, United Kingdom Sigma Financial Group Full time

    **Location**: Home Based **Contract Type**: Permanent **Hours**: Full time, 40 hours per week **Salary**: Competitive **Benefits**: Competitive **Role overview** If you are an analytical and performance orientated professional that offers continuous improvement on the handling of complaints, we have the perfect role for YOU What's in it for you (apart...


  • Birmingham, United Kingdom NFP Europe Full time

    We are recruiting for a Commercial Account Handler to join our growing team in Birmingham/ Wolverhampton. Mid Term Adjustments, Broking, Renewals, Cross sales, Claims, Queries Premium financing arrangements Sales support including account broking Liaison with Account Executives in all aspects of account handling Handle any complaints in accordance...


  • Birmingham, United Kingdom NFP Europe Full time

    We are recruiting for a Commercial Account Handler to join our growing team in Birmingham/ Wolverhampton. Mid Term Adjustments, Broking, Renewals, Cross sales, Claims, Queries Premium financing arrangements Sales support including account broking Liaison with Account Executives in all aspects of account handling Handle any complaints in accordance...


  • Birmingham, United Kingdom Unity Trust Bank Full time

    We are looking for a Complaints and Customer Experience Lead to join our team!About Unity Trust Bank plcnUnity is a specialist business bank with a difference. Unity supports SMEs and organisations that share its values in wanting to contribute to positive economic, social and environmental change. We operate throughout the UK, with offices in Birmingham,...


  • Birmingham, United Kingdom Unity Trust Bank Full time

    We are looking for a Complaints and Customer Experience Lead to join our team! About Unity Trust Bank plc Unity is a specialist business bank with a difference. Unity supports SMEs and organisations that share its values in wanting to contribute to positive economic, social and environmental change. We operate throughout the UK, with offices in Birmingham,...


  • Birmingham, United Kingdom Unity Trust Bank Full time

    Job Description We are looking for a Complaints and Customer Experience Lead to join our team! About Unity Trust Bank plc Unity is a specialist business bank with a difference. Unity supports SMEs and organisations that share its values in wanting to contribute to positive economic, social and environmental change. We operate throughout the UK, with...


  • Birmingham, United Kingdom Unity Trust Bank Full time

    We are looking for a Complaints and Customer Experience Lead to join our team! About Unity Trust Bank plc Unity is a specialist business bank with a difference. Unity supports SMEs and organisations that share its values in wanting to contribute to positive economic, social and environmental change. We operate throughout the UK, with offices in Birmingham,...


  • Birmingham, United Kingdom Unity Trust Bank Full time

    We are looking for a Complaints and Customer Experience Lead to join our team! About Unity Trust Bank plc Unity is a specialist business bank with a difference. Unity supports SMEs and organisations that share its values in wanting to contribute to positive economic, social and environmental change. We operate throughout the UK, with offices in...


  • Birmingham, United Kingdom Unity Trust Bank Full time

    We are looking for a Complaints and Customer Experience Lead to join our team! Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.About Unity Trust Bank plc Unity is a specialist business bank with a difference. Unity supports SMEs and organisations that share its values in wanting to...


  • Birmingham, United Kingdom Unity Trust Bank Full time

    We are looking for a Complaints and Customer Experience Lead to join our team! About Unity Trust Bank plc Unity is a specialist business bank with a difference. Unity supports SMEs and organisations that share its values in wanting to contribute to positive economic, social and environmental change. We operate throughout the UK, with offices in...


  • Birmingham, United Kingdom Unity Trust Bank Full time

    We are looking for a Complaints and Customer Experience Lead to join our team! Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.About Unity Trust Bank plc Unity is a specialist business bank with a difference. Unity supports SMEs and organisations that share its values in wanting to...


  • Birmingham, United Kingdom Unity Trust Bank Full time

    We are looking for a Complaints and Customer Experience Lead to join our team! About Unity Trust Bank plc Unity is a specialist business bank with a difference. Unity supports SMEs and organisations that share its values in wanting to contribute to positive economic, social and environmental change. We operate throughout the UK, with offices in Birmingham,...


  • Birmingham, United Kingdom Unity Trust Bank Full time

    We are looking for a Complaints and Customer Experience Lead to join our team! About Unity Trust Bank plc Unity is a specialist business bank with a difference. Unity supports SMEs and organisations that share its values in wanting to contribute to positive economic, social and environmental change. We operate throughout the UK, with offices in Birmingham,...