Complaints Specialist

3 weeks ago

Birmingham, United Kingdom Sigma Financial Group Full time

**Location**: Home Based
**Contract Type**: Permanent
**Hours**: Full time, 40 hours per week
**Salary**: Competitive

**Benefits**: Competitive

**Role overview**

If you are an analytical and performance orientated professional that offers continuous improvement on the handling of complaints, we have the perfect role for YOU

What's in it for you (apart from joining an all-round fabulous place to work)
- Working from the comfort of your own home
- Real career development opportunities
- 22 days holiday (and bank holidays)
- Treedom scheme - all employees upon passing probation are gifted a tree to plant in the Sigma forest.
- Pension scheme
- Peer recognition and awards scheme
- Wellbeing initiatives like desktop yoga and mental health first aiders
- Joining a diverse and inclusive workplace
- Employee Assistance Programme
- The opportunity to be involved in a variety of charitable/volunteer work.
- And much more

**What you'll do and be part of**

**What will you bring?**
- You'll be a strategic professional with an analytical mindset.
- You'll have experience working in a fast-paced environment, preferably BPO.
- You'll have extensive knowledge in complaints and Ombudsman process.
- Technical mind set in order to learn and suggest fixes to accounts improving the customer's experience.
- You'll be comfortable working in a target-driven and fast-changing environment, and able to respond to changing business needs.
- Be a fast learner, PC-literate and able to demonstrate excellent attention to detail, along with comfort with numerical calculations.

Who are We? Sigma, part of the Digicall Group

Always Learning - because the more we learn the more we achieve

Always Adapting - because flexibility creates opportunity

Always Together - because we are part of our community, not apart from our community

Always Better - because we do more

Our business revolves around Business Process Outsourcing - we help run business's more effectively and efficiently by taking responsibility for various processes.

Sigma Financial Group is committed to promoting a diverse and inclusive workplace. We have a range of inclusive employment policies, employee engagement forums, an employee continuous improvement project, wellbeing facilities, mental health first aiders and an employee assistance programme to support all our people irrespective of background.

What's next?

You may also have experience in the following: Complaints Resolution, Complaints Coordinator, Complaints Handler, Complaints Handling, Customer Service Coordinator, Customer Service Team Leader, Customer Service Agent, Customer Service Advisor, Customer Service Representative, Customer Service Executive, Call Centre, Operative, Call Centre Advisor, Contact Centre Operative, Contact Centre Advisor, Client Support, Collections Advisor etc.

REF-205 425

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