Complaints Officer

4 days ago


Birmingham, United Kingdom Baird And Co Recruitment Ltd Full time
Baird and Co Recruitment, a specialist Social Housing recruitment firm, are currently for a Complaints Officer for a Social Housing provider in Birmingham. These are permanent opportunities.
Starting asap, the role is full-time, working Monday to Friday (Apply online only) with two days from home. The Complaints Officer role will take responsibility for a wide range of Social Housing complaints, ensuring the accurate and timely recording of customer complaints as they come into the organisation, in line with policy, procedures and performance measures.
Previous experience in Complaints is absolutely essential for this post. Any experience in regulation would also be advantageous, as would working knowledge of letter writing.
The Complaints Officer will be expected to:
* Manage and investigate often complex customer complaints (across multiple communication channels), ensuring they are correctly assessed, logged, risk assessed and prioritised
* Take ownership of complaints, resolving them to agreed timescales
* Respond to tenants in writing via email and letter and via the phone to ensure customers are satisfied with the resolutions offered
* Provide informal advice and assistance on complaints to customers to resolve these and ensure customer confidence
* Investigate and respond to complaints in accordance with complaint handling code
* Utilise customer satisfaction results and customer surveys to drive continuous improvements to services
* Regularly update IT systems and databases to ensure that records of complaints, expressions of dissatisfaction and enquiries are accurate and up-to date
* Challenge and escalate concerns identified in relation to poor complaint case handling
The below is essential to secure the Complaints Officer position:
* Previous experience in regulatory complaints
* Strong written communication skills
* A calm and patient manner
If interested, want to discuss other Complaints Officer roles or are looking at other Social Housing positions, please get in touch with Matt Baird
  • Complaints Officer

    4 days ago


    Birmingham, United Kingdom Baird And Co Recruitment Ltd Full time

    Baird and Co Recruitment, a specialist Social Housing recruitment firm, are currently for a Complaints Officer for a Social Housing provider in Birmingham. These are permanent opportunities. Starting asap, the role is full-time, working Monday to Friday (Apply online only) with two days from home. The Complaints Officer role will take responsibility for a...

  • Complaints Officer

    2 months ago


    Birmingham, United Kingdom NHS Birmingham and Solihull Integrated Care Board Full time

    The Complaints officer is a key part of the West Midlands Primary Care Complaints Team, which sits within the Office of the West Midlands and will have responsibility for supporting the Senior Complaints Officer to ensure effective operational delivery of the Complaints Service and supporting the ICBs proactive approach to listening and responding to patient...

  • Complaints Officer

    1 week ago


    Birmingham, Birmingham, United Kingdom NHS Birmingham and Solihull Integrated Care Board Full time

    The Complaints officer is a key part of the West Midlands Primary Care Complaints Team, which sits within the Office of the West Midlands and will have responsibility for supporting the Senior Complaints Officer to ensure effective operational delivery of the Complaints Service and supporting the ICBs proactive approach to listening and responding to patient...

  • Complaints Officer

    1 week ago


    Birmingham, United Kingdom Service Care Full time

    **Service Care Solutions are currently recruiting for a Band 5 Patient Relations Complaints Officer to work within the NHS on a ongoing temporary agency contact. This role will be based in the Birmingham area.***: **Hours** 37.5 hours per week (Monday - Friday) 9am - 5pm **Rate** £17.10 PAYE - Paid weekly through direct engagement Inclusive of Holiday and...

  • Complaints Officer

    2 weeks ago


    Birmingham, United Kingdom Stowe Family Law Full time

    If you love growth, flexibility, and the chance to work in an innovative, progressive environment, then read on. **Who ‘is’ Stowe Family Law?** We’re the country's largest specialist family law firm with over 100 lawyers across 73 offices. In the last few years, we’ve grown our business by over 150%, so now is a great time to join us. We’ve...

  • Complaints Officer

    1 week ago


    Birmingham, Birmingham, United Kingdom Page Personnel - UK Full time

    Fully Remote 3 Months TemporaryAbout Our Client:My client is a large housing association looking for a temporary Complaints Officer to join their organisation for a minimum of 3 months.Act as the first point of contact for formal complaints in the organisationEnsure that complaints are dealt with in line with the Ombudsman's requirements and business policy...

  • Complaints Officer

    2 weeks ago


    Birmingham, United Kingdom Reliance Social Housing CIC Full time

    _Complaints Officer _ A great opportunity for an experienced individual looking to be involved in a successful growing social housing business which is very focused on ‘’making a difference’’. **Our Organisation**: Reliance Social Housing C.I.C (RSH) is a not-for-profit registered provider of social housing, regulated by Homes England. Registered in...

  • Complaints Officer

    2 months ago


    Birmingham, United Kingdom Reliance Social Housing CIC Full time

    _Complaints Officer _ A great opportunity for an experienced individual looking to be involved in a successful growing social housing business which is very focused on ‘’making a difference’’. **Our Organisation**: Reliance Social Housing C.I.C (RSH) is a not-for-profit registered provider of social housing, regulated by Homes England. Registered in...

  • Complaints Officer

    2 days ago


    Birmingham, United Kingdom Reliance Social Housing CIC Full time

    _Complaints Officer _ A great opportunity for an experienced individual looking to be involved in a successful growing social housing business which is very focused on ‘’making a difference’’. **Our Organisation**: Reliance Social Housing C.I.C (RSH) is a not-for-profit registered provider of social housing, regulated by Homes England. Registered in...

  • Complaints Officer

    1 week ago


    Birmingham, Birmingham, United Kingdom Service Care Full time

    Service Care Solutions are currently recruiting for a Band 5 Patient Relations Complaints Officer to work within the NHS on a ongoing temporary agency contact. This role will be based in the Birmingham area.:Hours37.5 hours per week (Monday - Friday)9am - 5pmRate£17.10 PAYE - Paid weekly through direct engagementInclusive of Holiday and PensionMain...

  • Complaints Officer

    1 week ago


    Birmingham, United Kingdom Reliance Social Housing CIC Full time

    Reliance Social Housing C.I.C is a not-for-profit registered provider of social housing, regulated by the Regulator of Social Housing. Registered in 2013, Reliance has expanded and innovated, providing both temporary and general needs accommodation to the people who most need it. A great opportunity for an experienced individual looking to be involved in a...


  • Birmingham, United Kingdom Venn Group Full time

    **PALS/Complaints Officer - Immediately Required** Duration: 3 Months initially (rolling-contract) Location: Birmingham (on-site) Hours: Full time - 9am-5pm (7.5 Hours daily) Pay Rate: £14.28 - £15.97 Per Hour (Holiday Inclusive) An exciting and challenging opportunity has arisen for a PALS/Complaints Officer to assist a reputable public sector...


  • Birmingham, United Kingdom Bridge of Hope Full time

    An exciting and challenging opportunity has arisen for a PALS/Complaints Officer to assist a reputable public sector organisation in based in Birmingham. This role is to facilitate the processing of complaints received. - Coordinating complaints investigations and responses in line with the Patient Relations Policy and Procedures, underpinned by national...


  • Birmingham, United Kingdom NHS Birmingham and Solihull Integrated Care Board Full time

    The Senior Complaints officer is a key part of the West Midlands Primary Care Complaints Team, and sits within the Office of the West Midlands and will have responsibility for supporting the Complaints manager to ensure effective operational delivery of the Complaints Service and supporting the ICBs proactive approach to listening and responding to patient...


  • Birmingham, Birmingham, United Kingdom NHS Birmingham and Solihull Integrated Care Board Full time

    The Senior Complaints officer is a key part of the West Midlands Primary Care Complaints Team, and sits within the Office of the West Midlands and will have responsibility for supporting the Complaints manager to ensure effective operational delivery of the Complaints Service and supporting the ICBs proactive approach to listening and responding to patient...


  • Birmingham, Birmingham, United Kingdom Venn Group Full time

    PALS/Complaints Officer - Immediately RequiredDuration: 3 Months initially (rolling-contract)Location: Birmingham (on-site)Hours: Full time - 9am-5pm (7.5 Hours daily)Pay Rate: £ £15.97 Per Hour (Holiday Inclusive)An exciting and challenging opportunity has arisen for a PALS/Complaints Officer to assist a reputable public sector organisation in based in...


  • Birmingham, United Kingdom HealthHarmonie Full time

    **Complaint Resolution Officer **Role & Responsibilities Provide high-quality administration and support to the Head of Quality and team by completing the roles and responsibilities detailed below. **Complaint Management - The ability to review, investigate and respond to complaints raised, internally and externally using complaint management methodologies...


  • Birmingham, United Kingdom Castlefield Recruitment Full time

    Castlefield Recruitment are currently working with an NHS organisation based in the West Midlands who require a Patient Experience and Complaints Support Officer to join them on a temporary basis for the next two months. This is a great opportunity for somebody with prior experience in Complaints and Patient Experience within the NHS to gain excellent...


  • Birmingham, United Kingdom Spinwell Full time

    Role: Patient Experience and Complaints Officer Contract Length: Starting on 31st July for the month of August with potential to be extended for an additional 4 weeks of September. Location: Hybrid/Birmingham IR35: Inside Pay Rate to Intermediary: Up to £152.69 per day Spinwell is recruiting for a Patient Experience and Complaints Officer for an excellent...

  • Complaints Handler

    2 weeks ago


    Birmingham, United Kingdom Midas Recruitment Full time

    If you’re a skilled listener who has the ability to efficiently resolve issues, then we want to hear from you as our client is growing its customer service team by hiring a dedicated Complaints Handler. Founded over three decades ago and headquartered in Birmingham, this manufacturer and retailer has grown organically and now serves customers across the...