Complaints Handler

2 weeks ago

Birmingham, United Kingdom Midas Recruitment Full time

If you’re a skilled listener who has the ability to efficiently resolve issues, then we want to hear from you as our client is growing its customer service team by hiring a dedicated Complaints Handler.

Founded over three decades ago and headquartered in Birmingham, this manufacturer and retailer has grown organically and now serves customers across the UK. A great career move for a customer-focused Complaints Handler, this position will play a key role in enhancing the customer journey and is suited to a candidate who can strike the balance and enjoys delivering outcomes that benefit both the customer and company.

The offering:

  • Work Hours: Monday to Friday, 9am to 5pm
  • Salary: £26,000
  • 20 days annual leave plus bank holidays
  • Career progression and development opportunities

The day-to-day duties will include:

  • Handle incoming calls and act as the first point of contact for customers
  • Take complete ownership of complaints with the aim to deliver a one call resolution
  • Achieve the best outcomes for the customer and company by investigating complaints and responding appropriately
  • Resolve complaints within agreed timescales and company guidelines
  • Escalate complaints when necessary
  • Log customer complaints within the CRM system and ensure all notes are updated until conclusion

The successful candidate will need:

  • Experience in customer service, with a particular focus on complaint handling
  • Track record of successfully investigating and responding to complaints
  • Solutions-focused with the ability to efficiently resolve problems
  • Strong communication skills, able to foster trusting relationships with customers
  • Excellent listening skills, able to understand and reason with customers
  • Computer literate with experience of using Microsoft Office packages, knowledge of Salesforce would be beneficial

If this sounds like the challenge for you, please send your CV by applying, or head to our website.

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