Call Handler
6 days ago
Service Care Solutions are currently recruiting for a Band 3 NHS Patient Relations Call Handler to work within the University Hospitals of Birmingham on a 3 month ongoing temporary agency contact.
**Hours**
37.5 hours per week (Monday-Friday)
**Rates**
£12.03 PAYE paid weekly through direct engagement
Subject to Holidays and Pension payments
**Main Duties**
- ** PALS Telephone Helpline support**:
- ** Call Handing duties - dealing with signposting and new enquiries (responsible for both internal and external enquiries)**:
- ** Maintain written and verbal communication with enquirers/ complainants as necessary**:
- ** Assist enquirers with their understanding of the process of making a compliant**:
- **Input and look up data on Trust IT systems in accordance with Trust policy access in order to obtain information**:
- ** Print out contact sheets, complaints packs, travel claim forms and ex-gratia claim forms in order to maintain supplies**:
- **Arrange meetings and appointments as required**:
- ** General administrative support as and when required**
**Benefit of Service Care Solutions**
- ** Excellent pay rates**:
- ** Exceptional referral bonuses**:
- ** Approved supplier to over 400 organizations nationwide**:
- ** Nationwide provider to over 40 different NHS trust & private **organisations**:
- ** Subsidised training/ FREE mandatory training**:
- ** Dedicated and experienced one-to-one consultant support**:
- ** DBS checks provided via online services free of charge**:
Full job spec on request
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