Call Handler

3 months ago

Birmingham, United Kingdom Midlands Medical Partnership Full time

1. Job Role/Purpose:

- The post holder will be responsible for providing an effective call handling service and associated administration duties
- To deal with enquiries from medical staff, patients and the general public in a professional and courteous manner
- To record patient information and make appointments accurately
- To prioritise calls to be passed to 999, GPs and Nurses following clinical protocols

2. Key Duties & Responsibilities:

- To take telephone calls from patients and accurately record all essential information within agreed SLA’s
- On receipt of patient call, search computerised patient records, checking patient details and patient confidentiality, working within MMP and CCG contract KPI’s and legislative requirements
- Book appointments for doctors, nurses and other healthcare staff efficiently and accurately
- Receiving and recording requests for home visits and preparation of visit lists
- Identify callers requiring an immediate emergency response and refer to appropriate emergency ambulance service
- Maintaining confidentiality at all times with particular reference to patient confidentiality and Data Protection Act and GDPR from May 2018
- Advise the Clinical Contact Hub officer of any problems and take appropriate action as directed
- Contribute to the continuous improvement of service provision in MMP communicating service user feedback to the Site Lead Officers where appropriate
- To ensure that at the end of shift working areas are left clean and tidy
- To work collaboratively with other users of the centre, to work in a flexible and positive manner with colleagues, to assist in the promotion of professional, competent and caring delivery of healthcare to the users of the service
- To work in accordance with MMPs Triage and Call Recording and Call Logging Procedures
- This job description is not exhaustive and may be adjusted periodically after review and consultation.

3. Other Responsibilities:
Health and Safety
- To comply with the Health and Safety at Work etc. Act 1974.
- To take responsibility for their own health and safety and that of other persons who may be affected by their own acts or omissions.
- To ensure you are fully trained and conversant with fire regulations and health and safety and understand what to do in an emergency.

Equality and Diversity
- To carry out at all times their responsibilities in line with Equal Opportunities Policy and Procedure.

Risk Management and Clinical Governance
- To work within the Clinical Governance Framework of the practice, incorporating Risk Management and all other quality initiatives and all aspects of CQC implementation.

Confidentiality
- To maintain confidentiality of information relating to patients, clients, staff and other users of the services in accordance with the Data Protection Act 1998 including outside of the work environment. Any breach of confidentiality may render an individual liable for dismissal and/or prosecution.

Safeguarding
- Whilst in post, Staff are expected to acquire and update their knowledge on safeguarding as per the Intercollegiate document requirements and MMP policies.

General
- To undertake any other duties commensurate with the role, within the bounds of their own competence as guided by the attached management framework.
- To work across the various MMP sites as required.
- In light of national policy and due the needs of the business it may be necessary for the Partnership to alter the opening hours of the surgeries. This could incorporate different opening hours and weekend working which may affect when you are required to work. The post holder is expected to be flexible and accommodating, following consultation, in terms of any changes to operating times in the future.

**Job Type**: Zero hours contract

Pay: £10.12-£11.44 per hour

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: 2257

  • Call Handler

    3 months ago

    Birmingham, United Kingdom Euro Parking Services Limited Full time

    Euro Parking Services is an established Car Parking Management Company, with extensive and comprehensive experience in the UK parking control industry. We currently manage and operate in over 500 car parks across the UK, 24 hours a day and 365 days a year **Job description** As a **Call Handler**, your responsibilities will include: - Manage and respond...

  • Call Handler and Administrator

    2 months ago

    Birmingham, United Kingdom Office Angels Full time

    Do you want to make a big impact and work for the biggest supplier to the health care sector in the midlands.Birmingham CITY CENTRE!!!£11.44 per hour plus AMAZING Office Angels benefits AND a holiday pay on top (The BEST temp benefits on the market)Job Role: Call Handler & AdministratorWorking Hours: Monday to Friday 10.00am - 4.00pmDuration: 6-8 weeks...

  • Call Handler and Administrator

    2 months ago

    Birmingham, Birmingham, United Kingdom Office Angels Full time

    Do you want to make a big impact and work for the biggest supplier to the health care sector in the midlands.Birmingham CITY CENTRE£11.44 per hour plus AMAZING Office Angels benefits AND a holiday pay on top (The BEST temp benefits on the market)Job Role: Call Handler & AdministratorWorking Hours: Monday to Friday 10.00am - 4.00pmDuration: 6-8 weeks (with...

  • Call Handler and Administrator

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Office Angels, UK Full time

    Do you want to make a big impact and work for the biggest supplier to the health care sector in the midlands.Birmingham CITY CENTRE£11.44 per hour plus AMAZING Office Angels benefits AND a holiday pay on top (The BEST temp benefits on the market)Job Role: Call Handler & AdministratorWorking Hours: Monday to Friday 10.00am - 4.00pmDuration: 6-8 weeks (with...

  • Care Navigator/call Handler

    3 months ago

    Birmingham, United Kingdom St Heliers Medical Practice Full time

    **Job description** **Job Overview**: A part-time Care navigator/call handler is required in a large, busy GP surgery. To receive, assist and direct patients in a courteous, efficient and effective way, navigating them to appropriate services or healthcare professionals via the telephone. Answering a high volume of calls and providing general clerical and...

  • Contact Centre Call Handler

    3 months ago

    Birmingham, United Kingdom HealthHarmonie Full time

    **Job Title: Contact Centre Call Handler** **Contract Type: Permanent** **Hours: Full-time - 37.5 hours per week** **Location: Edgbaston, Birmingham (B15 3BU)** **Salary: Competitive + incentive scheme **Benefits** - Incentive scheme - £250 quarterly bonus - Ongoing Support and Training - Excellent Career Progressions - with many members of our...

  • Contact Centre Call Handler

    2 weeks ago

    Birmingham, Birmingham, United Kingdom HealthHarmonie Full time

    About UsHealthHarmonie Ltd is a dynamic and growing healthcare organization that operates in the heart of Birmingham. Established in 2003, the company has expanded its presence across the UK, partnering with several NHS Clinical Commissioning Groups to provide patients with access to community services closer to their home.Our MissionWe strive to deliver...

  • Contact Centre Call Handler

    3 months ago

    Birmingham, United Kingdom HealthHarmonie Full time

    **Job Title: Contact Centre Call Handler** **Contract Type: Permanent** **Hours: Part Time - 24 hours per week** **Location: Edgbaston, Birmingham (B15 3BU)** **Salary: Competitive + incentive scheme** **Shift patterns** **Mon - Thurs 4pm - 8pm & Sat 9am - 5pm (office based) **Benefits** - Incentive scheme - £250 quarterly bonus - Ongoing Support and...

  • Material Handler

    3 months ago

    Birmingham, United Kingdom Boise Cascade Full time

    Boise Cascade Building Materials Distribution has an opening for a Material Handler. Please review the responsibilities and needed qualifications below and apply today! Responsibilities The Material Handler performs daily distribution yard activities for a facility. Perform distribution-related functions (receiving, storing, and shipping/building of...

  • Insurance Claims Handlers

    7 days ago

    Birmingham, United Kingdom MPJ Recruitment Ltd Full time €24,000 - €27,000

    Third Party Claims Handler Salary: £24,000 to £27,000 plus bonus (up to 15% annual salary) Days/ Hours: Monday to Friday, Flexibility to work between 8.00am and 8:00pm, One Saturday per month, between 9am and 3pm. Birmingham Business Park (B37, office based) MPJ Recruitment are currently representing a fast paced entrepreneurial business who specialise in...

  • Administrative. Popla Handler

    3 months ago

    Birmingham, United Kingdom Smart Parking Full time

    ** Exciting Administration Role available at Smart Parking (Bickenhill Office, Marston Green nr. Birmingham Airport)** **PCN team - POPLA Handler** Are you looking for a challenging new role at a friendly business, with a great working environment and an open door for your future prospects? Then look no further than Smart Parking.... **ROLE...

  • Administrative. Appeals Handler

    3 months ago

    Birmingham, United Kingdom Smart Parking Full time

    ** Exciting New Role available at Smart Parking (Bickenhill Office, Marston Green nr. Birmingham Airport)** **PCN team - Appeals Handler** Are you looking for a challenging new role at a friendly business, with a great working environment and an open door for your future prospects? Then look no further than Smart Parking.... **ROLE DESCRIPTION** Role...

  • Claims Handler

    3 months ago

    Birmingham, United Kingdom PIB Insurance Brokers Full time

    **The Role**: We have an exciting opportunity for an experienced Commercial insurance Claims Handler to join our friendly and busy Claims Team based in our Birmingham office. This role is very customer focussed, requiring you to provide an excellent claims service to our clients. Your proven claims handling experience within all classes of commercial claims...

  • Claims Handler

    3 months ago

    Birmingham, United Kingdom PIB Insurance Brokers Full time

    Job Advert **The Role**: We have an exciting opportunity for an experienced Commercial insurance Claims Handler to join our friendly and busy Claims Team based in our Birmingham office. This role is very customer focussed, requiring you to provide an excellent claims service to our clients. Your proven claims handling experience within all classes of...

  • Emergency Call Handler

    3 months ago

    Birmingham, United Kingdom Birmingham Women's and Children's NHS Foundation Trust Full time

    A dynamic, enthusiastic, confident and proactive individual who will be play an integral part in the KIDSNTS intensive Care Transport Team. Answering emergency calls using a high tech switch board facility, taking the regional cot location figures, confidently talking to consultants and members of the MDT, conferencing people timely and efficiently, using a...

  • Third Party Claims Handler

    2 months ago

    Birmingham, United Kingdom MPJ Recruitment Ltd Full time

    Third Party Claims Handler Salary: £24,000 to £27,000 plus bonus (up to 15% annual salary) Days/ Hours: Monday to Friday, Flexibility to work between 8.00am and 8:00pm, One Saturday per month, between 9am and 3pm. Location: Birmingham Business Park (B37, office based) MPJ Recruitment are currently representing a fast paced entrepreneurial business who...

  • Third Party Claims Handler

    2 months ago

    Birmingham, United Kingdom MPJ Recruitment Ltd Full time

    Third Party Claims HandlerSalary: £24,000 to £27,000 plus bonus (up to 15% annual salary)Days/ Hours: Monday to Friday, Flexibility to work between 8.00am and 8:00pm, One Saturday per month, between 9am and 3pm.Location: Birmingham Business Park (B37, office based)MPJ Recruitment are currently representing a fast paced entrepreneurial business who...

  • Commercial Account Handler

    3 months ago

    Birmingham, United Kingdom Cavendish Maine Recruitment Full time

    A highly regarded national broker are currently looking to add an experienced Commercial Account Handler to their established team in Birmingham. They seek a driven and motivated professional with previous commercial insurance experience to support the needs of a diverse and interesting group of Commercial clients The Account Handler will provide support...

  • Commercial Account Handler

    3 weeks ago

    Birmingham, United Kingdom Cavendish Maine Full time

    A highly regarded national broker are currently looking to add an experienced Commercial Account Handler to their established team in Birmingham. They seek a driven and motivated professional with previous commercial insurance experience to support the needs of a diverse and interesting group of Commercial clientsThe Account Handler will provide support to...

  • Commercial Account Handler

    1 week ago

    Birmingham, United Kingdom Cavendish Maine Full time

    A highly regarded national broker are currently looking to add an experienced Commercial Account Handler to their established team in Birmingham. They seek a driven and motivated professional with previous commercial insurance experience to support the needs of a diverse and interesting group of Commercial clientsBelow, you will find a complete breakdown of...