Appeals Handler

** Exciting New Role available at Smart Parking (Bickenhill Office, Marston Green nr. Birmingham Airport)**

**PCN team - Appeals Handler**

Are you looking for a challenging new role at a friendly business, with a great working environment and an open door for your future prospects? Then look no further than Smart Parking....

**ROLE DESCRIPTION**

Role Title**:Appeals Handler**

Team**:Parking Charge Notices (Appeals)**

Reports to**:Appeals Team Leader**

Environment**:Office Based, 5 days per week, Open Plan Office**

**PURPOSE**
- To provide an efficient, effective and consistent appeals process for motorists

**PRINCIPAL ACCOUNTABILITIES**
- Carry out accurate data entry and administrative tasks to support the appeals process
- Review images of vehicles to ensure the registration number read by the camera matches the images and match up payments where possible
- Read through appeals submitted by motorists (received both in the post and through the website) and investigate why the Parking Charge Notice (PCN) was issued, check for payments etc. and make a decision on whether to uphold or cancel the charge - if the PCN is upheld, write up a response and issue this to the motorist
- Provide cover for calls when required, which may include taking incoming calls from motorists from our appeals helpline and assisting them with their query
- Any other reasonable, ad-hoc tasks requested

**PERSON SPECIFICATION**

**Qualifications**
- GCSE English and Mathematics, grade C/4 or equivalent

**Personal Attributes**
- Strong attention to detail
- Sound logical thinking
- Good interpersonal skills
- A positive, can-do attitude
- Proactive
- Work well with timescales and targets to achieve
- Willingness to learn and develop

**TECHNICAL COMPETENCIES**
- Good telephone manner: previous call handling/centre experience desirable
- Solid experience of Microsoft Office

**BEHAVIOURAL COMPETENCIES**
- Taking ownership and being responsive
- Strong Client Service acumen
- Communication skills (verbal and written)
- Teamwork and collaboration
- Integrity, openness and honesty - doing the right thing and doing what you say you will
- Problem-solving and using sound judgement

**Job Types**: Full-time, Permanent

**Salary**: From £19,836.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Sick pay
- Store discount
- Wellness programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Birmingham, B37 7HE: reliably commute or plan to relocate before starting work (required)

**Experience**:

- data administration: 1 year (preferred)

Shift availability:

- Day shift (required)

Work Location: One location

Reference ID: SPUK-AH-01/AUG-22