Non-conformance Advisor

4 days ago


Birmingham Business Park, United Kingdom Groomfield Recruitment Ltd Full time

Complaints Handler

Groomfield Recruitment are delighted to be supporting our growing client based on the Birmingham Business Park with the recruitment of a Complaints Handler.

The role is to support growth of the business and will be a permanent position with growth from within.

You will be working to ensure that all processes are carried out to the companies standards and everyone receives a high level of service.

Duties will include:

- Aware of customer requirements.
- Co-ordinate the appropriate breakdown response and update driver.
- Update driver with progress/instructions to resolve issues.
- Update Senior Customer Service Advisor of any customer issues or complaints.
- Contact the collection/delivery point to resolve issues raised by drivers as quickly and as cost effectively as possible.
- Ensure full notes are entered into the system to provide a full audit trail of events.
- Update records to log poor address data, review monthly and provide solutions to BCAL management team for improvements.

The role will involve working Monday to Friday between the hours of 8:00am - 6:30pm.

Salary will be up to £24,000 per annum.

Free parking is offered.



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