Motability Non Conformance Advisor

1 week ago

Birmingham, United Kingdom BCA Full time

**Motability Non Conformance Advisor**

**Solihull 08.30 - 17.30**

**£24,500 per annum**

**BCA are the biggest name in Europe’s vehicle remarketing industry, backed by the Constellation Automotive Group, we’re part of a family including cinch and WeBuyAnyCar. We’re growing hugely and are on a key digital transformation journey. Through acquisition, simplification and innovation BCA aims to drive accelerated growth. Backed up by industry leading technology we have a nationwide team of logistics and inspection professionals and offer a full range of integrated services to support our customers through the entire fleet management process.**

**Purpose of Job**:
To provide front line Non Conformance support to Motability Team. This is a contact centre based role.

**Responsibilities**
- Primary role is acting as a point of contact for Motability Operations in addition to making amendments where necessary to ensure accuracy of job details.
- Outbound Phone Calls - Relating to vehicle collections and deliveries. These can be to Motability, their customers and dealers.
- Remain proactive and prioritise workloads and to meet required lead times.
- Liaise with Driver Control department to resolve any customer / internal query.
- To provide day-to-day support to Senior Customer Advisor, Supervisors and the Customer Solutions Director
- Updating and utilisation of core systems via data input and interrogations whether that be AS400, Manpack.
- Provide assistance to other functions where required.
- Responsible for maintaining a high level of professionalism with drivers and working to establish a positive rapport with every caller
- Ability to remain professional and courteous with drivers and customers at all times
- Liaise with contacts at collection and delivery points to resolve issues as quickly and efficiently as possible
- Any other duties as may be reasonable.

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