Clinical Team Administrator

4 weeks ago

Great Yarmouth, United Kingdom Norfolk & Suffolk Foundation Trust Full time

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us

***

JOB DESCRIPTION/PERSON SPECIFICATION

YOUR APPLICATION

**Job overview**:
We have an exciting opportunity for a **Clinical Support Team Administrator** to join the Access and Assessment Team (AAT), based at Northgate Hospital in Great Yarmouth. AAT are a multidisciplinary team and who act as a “front door” for adults and older persons mental health services across Great Yarmouth and Waveney. The team receive routine and urgent referrals from GPs and other services which they then triage and assess or signpost where appropriate.

This role is a 37.5 hours per week substantive position and you will be supporting the clinical team. The hours of the role are Monday to Friday 9am to 5pm.

You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. You will need to be able to demonstrate your communication, prioritisation and administration skills as well as your knowledge of IT systems.

You will need a keen eye for detail, be able to work flexibly in response to service needs and have the ability to work to deadlines against an agreed job plan. Accuracy will be a key part of this role so we are looking for someone with these skills.

**Main duties of the job**:
Duties include (but are not limited to):

- Supporting screening meetings and actioning the outcomes
- Taking minutes
- Managing calls to AAT from service users, carers, GPs and other health care professionals
- General admin support to wider clinical team
- Liaising with other teams
- Supporting Clinicians to maintain electronic patient records.
- Data quality

Full training will be given.

**Working for our organisation**:
Here at NSFT, we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other. We are passionate about mental health and emotional wellbeing. We care about people who use our services, our communities and each other.

We can offer a welcoming, friendly and supportive environment that puts the needs and care of our service users first and provides a responsive administration service to the AAT Service based at Northgate Hospital. You will be encouraged to develop your skills and knowledge and we may ask you to spend time in other bases to facilitate this process.

As an organisation we are committed to strengthening and creating real opportunities for learning, improving and working creatively.

If you are motivated, compassionate, a good team player and keen to make a difference to the lives of people experiencing mental health problems then we want to hear from you.

**Detailed job description and main responsibilities**:
Some of the benefits you can expect:

- NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service
- NHS discounts and many more

**Person specification**:
**Qualifications**:
**Essential criteria**:

- Pitman/RSA III Typing / Word Processing or equivalent secretarial experience
- NVQ 3 Business Administration or equivalent or working towards
- NVQ 2 Customer Services or working towards

**Desirable criteria**:

- Knowledge of Trust electronic system

**Knowledge**:
**Essential criteria**:

- Working knowledge of Microsoft packages or equivalent
- Maintaining administrative / secretarial systems

**Desirable criteria**:

- Knowledge of NHS policy / procedures
- Knowledge of medical terminology

**Other**:
**Essential criteria**:

- Ability to travel across sites
- EQUAL OPPORTUNITIES_
- Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diver

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