Receptionist

6 months ago


Derry, United Kingdom Ebrington Hotel Full time

**About The Ebrington Hotel**

The Ebrington Hotel & Spa is a unique luxury venue situated in the heart of the city overlooking the River Foyle. We understand the key to delivering exceptional quality of service comes from building a team of passionate professionals with a guest-focused attitude.

**The Ebrington Hotel is now seeking to recruit Reception Staff for their premises, Ebrington Square, Derry-Londonderry**:
**Reception Staff
- Job Details**

**Contract: Full Time/Casual position**

**Start date: TBC**

**Salary: Competitive**

**Hours of work: Casual**

**Main Duties and Responsibilities**
- Greet and check-in guests in a friendly and efficient manner.
- Handle guest complaints and resolve any issues in a professional and timely manner.
- Manage reservations and room assignments, ensuring accuracy and attention to detail.
- Process payments, including cash, credit cards, and other forms of payment, and balance daily cash receipts.
- Maintain a clean and tidy front desk area and lobby, ensuring a welcoming environment for guests.
- Collaborate with other hotel departments, such as housekeeping and maintenance, to ensure a smooth and efficient guest experience.
- Perform other duties as assigned by management.

This list is not exhaustive.

**Essential Criteria**
- Previous experience in a reception role or similar.
- Excellent customer service skills, with the ability to remain calm and courteous under pressure.
- Strong interpersonal and communication skills, including the ability to communicate clearly and effectively with guests and team members.
- Attention to detail and accuracy in data entry and record keeping.
- Ability to work flexible hours, including evenings, weekends, and holidays.

**Desirable Criteria**
- Background in a busy hotel environment

**How to apply**
- **The Ebrington Hotel is an equal opportunities employer.**_
- **We are unable to offer sponsorship for this position at this time.**_

**Job Types**: Full-time, Part-time, Permanent, Zero hours contract

**Benefits**:

- Discounted or free food
- Employee discount
- On-site gym

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

Reference ID: RS0624


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