Hotel Receptionist

3 months ago


Derry, United Kingdom Shipquay Hotel Full time

Due to growth we are currently recruiting for a number of receptionists for Shipquay Hotel.

You will be part of a multi-award winning team

Previous experience as a hotel receptionist is desired but not essential.

**Please note; this job will include some weekend work as the shifts are rotated fairly amongst the team. If this is not possible please do not apply.**

As part of the front office your department is the first and last impression that a guest has of the hotel, so it's your job to ensure it's a superb one. Top of the list of responsibilities is to make sure you're well trained, friendly and offer a warm welcome and speedy, efficient check-in and check-out service for guests

**Key responsibilities**:

- Ensuring the front desk provides a professional and friendly service for customers
- Dealing with customers
- Working directly with management to ensure rooms are allocated appropriately
- Adjusting room packages and deals on hotel software and selling channels
- Liaising with other departments
- Report to Front Office Manager

**Desirable Experience/Qualifications** **3rd level qualification (desirable)**
- _Good telephone skills_
- _Diplomacy and communication skills to handle any complaints and emergencies in a level-headed manner_
*
- _The ability to multitask and manage your time_
- _Hotel software experience_

**Benefits**:

- Discounted or free food

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Supplemental pay types:

- Commission pay

Work Location: In person


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