Medical Receptionist

**Purpose of the role**: to provide high-quality, patient-centred support to the partners, Practice manager and patients in a safe environment, which fosters respect & encourages professional growth.

**Aim**:efficient administrative support in a busy practice and deliver to the highest standard of patient care.

**Main Duties**
- meet and greet patients, members of the public and visitors to the practice and maintain a high professional profile and a friendly, welcoming, and courteous attitude.
- Ensure the smooth running of the surgery and clinics
- Keep the appointment system up to date and operate appointments as directed
- Maintain patient records to the standard expected
- Maintain patient confidentiality at all times
- Compliance with legal, ethical and practice standards at all times
- Dealing with relevant queries from patients, both by telephone and in person.
- To receive and initiate switchboard calls promptly and efficiently, identifying the caller’s requirements.
- To transfer calls as appropriate, while at all times projecting the image of the practice in a courteous, efficient and helpful manner.
- Answer multi-line phones and either direct the caller to the appropriate party or handle the caller’s needs yourself
- Schedule appointments for new and recurring patients
- Maintain hard copy patient records as well as the files stored in our VISION Health Care Software
- Call patients to remind them of upcoming appointments and to help them schedule testing for off-site services
- Provide patients with support and guidance as needed
- Provide information to patients as appropriate and when directed by the doctor or Practice Manager

Administrative Duties
- File and extract medical records
- Open records for newly registered patients
- Return records to Central Services Agency as required
- Maintain the office, reception and waiting rooms to high standard and ensure stationery is well-stocked
- Order supplies as and when directed
- Flexibility to move between both our practices as and when required

Experience in a medical practice would be beneficial or experience using VISION Health Care Software.

**Job Types**: Part-time, Temporary contract, Temp to perm

**Salary**: Up to £12.21 per hour

Expected hours: 20 per week

**Benefits**:

- Additional leave
- Company pension
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Work Location: In person