Administrative Assistant

5 months ago

Hereford, United Kingdom EverTrek Full time

**WANTED - NEW YETI NEEDED Global Operations Coordinator**

Do you want to join our team of Yetis at one of the UK’s fastest growing adventure travel companies? Do you get a kick out of making good things happen for people and are you in your element on a windy mountain ridge or crunching through some snow in winter? If so, you’re in the right place.
- We’re looking for someone who is committed to providing world class customer service
- Someone who can communicate their love of the outdoors to inspire and support customers
- Someone who will happily send a video message
- Someone who doesn’t see administration tasks but instead sees ways of helping people achieve their dream trip
- Someone who pays attention to the detils

**If that’s you then you’ll love this role**

We’re a travel company that is all about providing the best and most awesome experiences for our trekking community. We specialise in trekking adventures, taking our EverTrekkers to Everest Base Camp in the Himalayas, the summit of Kilimanjaro and to many other epic destinations around the world.

We are a fast-growing company, currently expanding our services and launching new trips around the world, therefore we are now looking for a new team member to join us at our UK based office at EverTrek HQ.

You’ll be working at our new midlands based office near Hereford but will also need to have a good ‘work from home’ set up and be willing to travel to our head office based in Caerphilly, South Wales for training & monthly team meetings. The core of the role will be ensuring the day-to-day coordination and management of our worldwide trekking operations. Working alongside other members of the Global Ops Department this position will require you to liaise with both our suppliers and our customers to ensure all our trips are run to the highest standards for unforgettable experiences. We make great use of video messaging for that personal touch and pride ourselves on our speed of response and quality of information. At times it’s high volume, high energy especially as we increase our customer base and we’re looking for someone who can maintain a high level of accuracy in administration and customer service in a busy work environment. As every member of EverTrek is crucial to the innovation and progression of the company we are looking for someone who can bring their own knowledge and experience to help create the best possible EverTrekker customer experience.

**Skills in administration, organisation, customer service & attention to detail are important but so is your positive attitude, proactiveness and motivation.**

**So what’s it like at EverTrek?**

We work in an ever changing entrepreneurial environment and we are continually challenging each other and coming up with great ideas. It’s demanding but hugely rewarding as we continue to grow. The EverTrek team is committed to providing continual training, coaching and support to help you develop your skills and confidence. As well as working in a fun environment with a friendly team.

**Perks of the job**
- Four day working week (although some out of hours work is expected)
- Work from Home Wednesdays
- Very competitive starting salary (£22K+)
- Up to 30 days paid holiday a year plus bank holidays
- Travel to amazing destinations to experience our treks and trips
- Access to a UK pension scheme
- Cycle to Work Scheme
- You get yourself a unique Yeti name
- That awesome feeling when you know you are making a huge difference to people's lives by helping them achieve lifelong goals.

**Now for the nitty gritty stuff**

EverTrek is no different to any other successful business, well actually we are - we’re a lot more fun The work carried out by Yetis in our UK offices is the backbone of the company and predominantly involves administration & providing amazing customer service. This position is primarily office based, therefore you need to be proficient in the following areas:
**Good communication skills with a passion for providing excellent customer service**:
**An excellent problem solver** - You will be able to work enthusiastically & proactively to solve problems for customers, and leave them feeling like they’ve had 5* customer service. We live by the value of ‘making things happen’ and this has significantly contributed to the growth of the company as a market leader.

**Adaptable - **You’ll be happy to adapt & change your day-to-day work requirements depending on the needs of the business; whether that be helping out on other departments, creating helpful content, updating systems information or even hosting a training weekend in Wales/Scotland.

**The availability to work weekends & travel abroad**: Our Training Weekends usually run twice a year Friday - Sunday, therefore you will have to be willing to work some weekends. (We say ‘work’, you’ll be hiking round Brecon or Scotland with Yetis & a group of customers, enjoying a free B&B and numerou

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