Apprentice Administration Assistant
6 months ago
**The Royal Marsden NHS Foundation Trust**
The successful apprentice will be enrolled on the Business Administrator Apprenticeship Level 3 with Cancer Care embedded with PMA Ltd. Training from the employer: In house training on NHS systems and visual/audio learning. Internal Mandatory training Opportunity to observe other departments.
**What will the apprentice be doing?**
To run a highly efficient and patient-focussed reception service, including:
- Meet and greet all patients and visitors to the Day care unit in a professional, courteous and friendly manner.
- Deal calmly and sensitively with vulnerable patients and a range of difficult situations.
- Deal with a high volume of patients with complex needs on a daily basis, both face-to-face and over the phone.
- Communicate effectively with patients in relation to their use of services on the Day care unit, guiding patients around the unit upon arrival.
- Proactively and effectively deal with a wide range of enquires from clinicians, nurses and administrative colleagues, escalating to other staff when appropriate.
- Dealing with patient phone calls and enquiries regarding their appointments and those who become unwell from their cancer or chemotherapy
- Documenting all telephone conversations with patients in the Electronic Patient Records.
- Alerting the appropriate members of the nursing and/or medical teams to patient enquires or problems especially if patients are unwell from their recent treatment
- Assisting with initial patients’ complaints, or where more appropriate escalating to senior staff
- Directly supporting patients and relatives who are distressed, or where more appropriate escalating to senior staff
Identifying and informing nursing staff which patients are on hospital transport, liaising with transport service about changes to patients appointments and treatment finishing
time.
- General administration
- Maintaining filing systems as required, and ensure all appropriate paperwork is filed in the correct place ensuring accurate updating of patient demographic details on the Patient Administration System and medical notes
- To provide full administrative and clerical support to the Day care unit, for example, photocopying, shredding, and typing letters as required.
- Arrange for maintenance works and housekeeping to be carried out on the Medical Day Unit as required.
- Report and resolve IT issues affecting the Day care unit.
- Assisting with data collection and entry
- Monitoring and maintaining stock levels of all office supplies
- Compile all nursing documentation packs, including admission and PICC
Other
- To develop specialist knowledge of cancer and chemotherapy and supportive regimes used within day care
- Actively promoting and encouraging patients to undertake and return the Friends and Family Test (FFT).
- Training colleagues in the use of hospital IT systems
- Any other duties commensurate with the grade as requested by the Sister, Matron or Service Manager.
**What training will the apprentice take and what qualification will the apprentice get at the end?**
The successful apprentice will be enrolled on the Business Administrator Apprenticeship Level 3 with Cancer Care embedded with PMA Ltd.
Training from the employer:
In house training on NHS systems and visual/audio learning.
Internal Mandatory training
Opportunity to observe other departments
**What is the expected career progression after this apprenticeship?**
- Working within the Healthcare sector
- Progression with qualifications
**Desired skills and personal qualities**
- Communication skills
- Attention to detail
- Organisation skills
**Qualifications**
- GCSE or equivalent English (Grade Grade 4/C or above) desirable
- GCSE or equivalent Maths (Grade Grade 4/C or above) desirable
**Apprenticeship standard**
Business administrator
Level 3 (A level)
**Annual wage**
£27,129 a year
**Working week**
Monday to Friday 9am to 17.00pm
Total hours per week: 37.5 hours a week
**Expected duration**
20 Months
**Job Type**: Apprenticeship
**Salary**: £27,129.00 per year
Schedule:
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Language**:
- English (required)
Work Location: In person
Reference ID: VAC1000242097
-
Apprentice Office Administrator
6 months ago
Sutton, United Kingdom St Helen Chamber Full timeWest Lancashire Steel Services Ltd are looking for an Apprentice Office Administrator to work for the family run Steel Stockholders and Processors. They have been 39 years in business providing efficient service to many sectors of industry, local builders, farmers and the general public. Apprentice Office Assistant £184.80 to £364.70 (Depending on...
-
Business Administration Apprenticeship
6 months ago
Sutton, United Kingdom LMP Group Full time**Apprenticeship position at Seaton House School** Seaton House is an Independent Preparatory School for girls based in Sutton. An opportunity exists for a Marketing and Business Administration Assistant, to work as part of a small but very busy administration team. We are a tight-knit, friendly school with an excellent academic reputation, having been...
-
Optical Assistant Apprentice
6 months ago
Sutton, United Kingdom Specsavers Full time**Optical Assistant Apprenticeship** **Location: Sutton-in-Ashfield** **Working hours: 38.3 hrs per week to include weekend working** **Salary: £6.40 per hour, £12,746.24 per year** **28 days holiday** **Benefits**: Specsavers Perks At Specsavers, we’re always looking to the future - which is where people like you come in. Our Apprenticeship...
-
Customer Service Administrator
7 months ago
Sutton Coldfield, United Kingdom HollyField Personnel Full timeCustomer Service Administrator £21,000 - £23,000 **Job Type**: Full time, Permanent Location: Lichfield, HYBRID WORKING (Monday and Friday from home) Hours: Monday to Friday, 9am to 5pm Our long-standing client is looking to recruit a Customer Service Administrator to join their team. What our client offers: - Competitive pay - 25 days holiday plus...
-
Apprentice Central Operations Coordinator
6 months ago
Sutton Coldfield, United Kingdom PMA LTD Full timeLey Hill Surgery is looking to recruit an Apprentice to be an integral part of the Central Operations team, working closely, taking on various admin tasks, provide accurate reports based on data collected and day-to-day IT support. You will be enrolled on the Business Administration Apprenticeship Level 3 with Clinical Coding embedded with PMA Ltd. **Annual...
-
Personal Assistant
6 months ago
Sutton, United Kingdom Worth Recruiting Full time**PERSONAL ASSISTANT / **BRANCH ADMINISTRATOR **- **Residential Lettings Agency** **Location**:Sutton, SM1** **Salary: £3**3k** **Position: Permanent **- **Full Time** An excellent opportunity for an experienced** Personal Assistant / **Branch Administrator** that is looking to join a friendly professional firm of **Residential** Estate Agents** based...
-
Administrative Assistant
3 months ago
Sutton, Greater London, United Kingdom beBee Professionals Full time £25,000 - £35,000Administrative Support RoleWe are seeking a highly organized and efficient Administrator to provide administrative support for our team in Sutton, United Kingdom. This role is essential for ensuring smooth day-to-day operations and effective communication within the company.Key Responsibilities:Manage incoming calls, emails, and correspondence to ensure...
-
Administration Assistant
7 months ago
Sutton Coldfield, United Kingdom Cinnamon Care Full timeAdministration Assistant - **Weekends** £10.82 per hour plus company benefits 16 hours per week - Weekend working Sutton Park Grange is a stunning new residential and dementia care home recently opened in Sutton Coldfield. We are looking for a **weekend** Administration Assistant/Receptionist to be the first point of contact at the home. This role...
-
Nursery Apprentice
7 months ago
Sutton Coldfield, United Kingdom The Old School House Day Nursery Full timeWe have an exciting opportunity for a Nursery Apprentice to join our expanding team at our Reggio-inspired day nursery in Walmley, with a wealth of opportunities for progression and professional development within our growing chain of nurseries. - **A little bit about us...**_ We have such a unique and fun setting, and our staff team are one big family! As...
-
Data and Systems Administrator
6 months ago
Sutton Coldfield, United Kingdom CSR Group Full time**Job Title**: **Data and Systems Administrator** **Division/Function**: **Integrated Support Services, CSR Scientific Training Ltd** **Reports To**: **Data and Systems Manager** **Location**: **Head Office** **Salary bracket**: **£21,000 to £27,000** FTE based on experience** **Duration**: **Part time (3 days a week)** - **Job Purpose** To contribute...
-
Administrative Assistant
7 months ago
Sutton, United Kingdom Wing Waterproofing Full time**About us**: We specialise in structural waterproofing and damp proofing within the construction trade. Wing Waterproofing is a well-established, successful, family-run business, with over 26 years of trading in structural waterproofing and damp proofing. Located in Cheam Village, our small office offers a supportive environment for someone seeking a stable...
-
Administrative Assistant
1 month ago
Sutton, United Kingdom The Institute of Cancer Research Full timeWe are seeking an individual with excellent attention-to-detail to work closely with the administrative team to support the day-to-day activities required as part of two programmes (i) the Jewish Community’s NHS BRCA-testing programme and (ii) NHS Cancer Programme/SBRI Healthcare Innovation award BRCA-DIRECT programme, in collaboration with the Royal...
-
Administration Assistant
6 months ago
Sutton Coldfield, United Kingdom Connaught Communications Full time**Administration Assistant** Connaught Communications £21,000.00 - £23,000.00 **Pro Rata** Permanent, Part Time (21 hours per week) Connaught Communications has been dedicated to providing exceptional telephony and security solutions for over three decades. At the core of our mission is safeguarding and connecting our valued customers through our...
-
Administration Assistant
7 months ago
Sutton Coldfield, United Kingdom Connaught Communications Full time**Administration Assistant** Connaught Communications £22,000 per annum Permanent, Full Time Connaught Communications has been dedicated to providing exceptional telephony and security solutions for over three decades. At the core of our mission is safeguarding and connecting our valued customers through our comprehensive range of telephony and security...
-
Administrative Assistant
3 months ago
Sutton Coldfield, Birmingham, United Kingdom beBee Professionals Full time £25,000 - £35,000Administrative Support RoleWe are seeking a highly organized and efficient Administrator to provide administrative support for our team in Sutton Coldfield, United Kingdom. This role is essential for ensuring smooth day-to-day operations and effective communication within the company.Key Responsibilities:Handle incoming correspondence and maintain office...
-
Administrative Assistant
6 months ago
Sutton, United Kingdom The Royal Marsden NHS Foundation Trust Full timeAre you interested in joining a stimulating environment that is committed to fulfilling the needs of its staff as well as its patients? Do you work well in a team and under pressure? Do you have excellent communication skills? Are you organised and have PC skills? Are you able to demonstrate good interpersonal skills and work in a confidential and sensitive...
-
Administration Assistant
4 weeks ago
Sutton Valence, United Kingdom CV-Library Full timeThe Post We are looking for a motivated, professional and helpful Administration Assistant to join us from January 2025. This post is for approximately 20 hours per week during term time. The working pattern will be 9.00am — 1.00pm Monday to Friday. Attendance during the week of INSET before the start of the Autumn term will be required. The annual...
-
Administrative Assistant
7 months ago
Sutton, United Kingdom The Royal Marsden NHS Foundation Trust Full timeAre you interested in joining a stimulating environment that is committed to fulfilling the needs of its staff as well as its patients? Do you work well in a team and under pressure? Do you have excellent communication skills? Are you organised and have PC skills? Are you able to demonstrate good interpersonal skills and work in a confidential and...
-
Administration Assistant
6 months ago
Sutton-In-Ashfield, United Kingdom Sales Assistance Ltd Full timeAs one of the UK's biggest Supercar dealers, Auto100 stock over £25 million of the most special vehicles available on the market today. Our recent growth means we need an additional part time administrative assistant to join our expanding team. We are looking for a someone with a great work ethic and an eye for detail. The right applicant must have some...
-
Insolvency Senior Administrator
8 months ago
Sutton, United Kingdom Gambit Search Limited Full timeWe are actively recruiting Senior Administrators and Assistant Managers on behalf of an established accountancy practice based in South London. The business has adopted a four-day working week and will require any successful applicants to work two days in the office with the other two days from home. The role will be to work on a corporate caseload...