Groups Reservations Agent

6 months ago


Twickenham, United Kingdom Crowne Plaza Holiday Inn T4 Full time

**We treat our people like family and our guest like royalty**

Directly connected to Terminal 4 of Heathrow Airport, the **Crowne Plaza & Holiday Inn Express T4** is a dual-branded hotel with 761 bedrooms in total and offers a range of food and beverage outlets, as well as 5 meeting rooms.

**Groups Reservations Agent**:

- £22,880 per annum + great benefits

**What we are looking for**:

- Previous experience as a Reservation/Groups Agent or Receptionist in a hotel would be essential.
- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Knowledge of reservations systems (Opera) would be desirable.
- Knowledge of Salesforce Delphi would be beneficial but not essential.
- Your communication skills will be exceptional in order to connect with guests from all over the world.
- You will be obsessed about brand standards and genuinely care about guest experience before, during and after their stay.
- You will have the ability to remain calm during difficult situations or in a very busy environment.

**What do we offer?**
- A competitive salary.
- 28 days paid holiday with an extra 5 days, following 5 years’ service.
- Discounted hotel room rates across IHG Worldwide, for you and friends and family.
- Fantastic Training and Development opportunities.
- Free Meals on shift.
- Pension cover.



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