Group Reservations Agent

5 months ago


Twickenham, United Kingdom AMSL Full time

**The Arora Group** is one of the largest private owner and operator of hotels in the UK, with over 6000 rooms in operation across 12 Global Brands, including Marriott, Hilton, Accor and IHG portfolios. Our values revolve around our people, our guests and achievement through ownership which has enabled our exponential growth over the last few years.

**Group Reservations Agent**:

- Competitive

**Duties and Responsibilities**
- To accept, process & manage group reservations to ensure maximum occupancy and accuracy
- To attain the weekly function sheet from events ensuring that all details are communicated to the rest of the team
- Ensure exemplary levels of guest service are consistently maintained
- Adhere to all company credit policies to ensure that all revenue expected will be received
- Process rooming lists and group blocks within the MARSHA and OPERA systems.
- File and process reservations correspondence.
- To assist M&E team during busy period with office tasks

**Skills & Experience**
- Previous hotel front office or reservations experience is preferable
- Previous customer service experience is essential with excellent communication skills
- Excellent command of English, any other language is an added advantage



  • Twickenham, United Kingdom Crowne Plaza Holiday Inn T4 Full time

    **We treat our people like family and our guest like royalty!** Directly connected to Terminal 4 of Heathrow Airport, the **Crowne Plaza & Holiday Inn Express T4** is a dual-branded hotel with 761 bedrooms in total and offers a range of food and beverage outlets, as well as 5 meeting rooms. **Groups Reservations Agent**: - £22,880 per annum + great...

  • Reservations Agent

    5 months ago


    Twickenham, United Kingdom Sofitel London Heathrow Full time

    The Sofitel London Heathrow is part of the Arora Group. Our company is focused on our people, promoting diversity and friendly work environment. With more than 70 languages spoken, we created a culture of excellence for all our employees. **Reservations Agent**: - £25,120* **We treat our team like family and our guest like royalty!** We are looking for...

  • Reservations Agent

    5 months ago


    Twickenham, United Kingdom Sofitel London Heathrow Full time

    **Reservations Agent**: - Up to £25,140* **We treat our team like family and our guest like royalty!** Linked to Terminal 5 of Heathrow Airport, the Sofitel London Heathrow is a luxury haven that offers unrivalled facilities designed for the global traveller and a personalised service from the heart. With over 600 bedrooms, 45 meeting spaces and fine...

  • Reservations Agent

    5 months ago


    Twickenham, United Kingdom Sofitel London Heathrow Full time

    **Reservations Agent**: - Up to £25,140* **We treat our team like family and our guest like royalty!** Linked to Terminal 5 of Heathrow Airport, the Sofitel London Heathrow is a luxury haven that offers unrivalled facilities designed for the global traveller and a personalised service from the heart. With over 600 bedrooms, 45 meeting spaces and fine...

  • Reservation Agent

    5 months ago


    Twickenham, United Kingdom Holiday Inn London - Brentford Lock Full time

    **Reservation Agent**: **Reservations - Holiday Inn London - Brentford Lock**: **Contract**:Part time** **Salary**:£12.20 (3 Days per week)****: The Holiday Inn Brentford Lock nestled overlooking the scenic waterways of the Grand Union Canal. This four-star hotel is located in west London and has been created for comfort and style and offers a warm and...

  • Reservations Agent

    5 months ago


    Twickenham, United Kingdom Sofitel London Heathrow Full time

    **Reservations Agent (part-time)**: - Competitive Salary **We treat our team like family and our guest like royalty!** Linked to Terminal 5 of Heathrow Airport, the Sofitel London Heathrow is a luxury haven that offers unrivalled facilities designed for the global traveller and a personalised service from the heart. With over 600 bedrooms, 45 meeting...


  • Twickenham, United Kingdom Aimbridge Hospitality Full time

    Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand, overseeing over 1,500 hotels and resorts worldwide.This role is part of a brand-new partnership with Aimbridge Hospitality, which will see the property undergo extensive refurbishment and rebranding as a 150-bedroom Radisson Red hotel.The hotel’s Food & Beverage offerings...

  • Reservations Executive

    2 months ago


    Twickenham, United Kingdom Aimbridge Hospitality Full time

    Who are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,500 hotels and resorts across the world. This brand-new partnership with Aimbridge Hospitality will see the property undergo extensive refurbishment from with the hotel fully rebranded as a 150 bedroom Radisson Red hotel. The hotel’s...


  • Twickenham, United Kingdom Aimbridge Hospitality Full time

    About Aimbridge HospitalityAimbridge Hospitality EMEA is a leading hospitality company that oversees a portfolio of over 1,500 hotels and resorts worldwide.Job SummaryWe are seeking a highly skilled Reservations Executive to join our team at a brand-new Radisson Red hotel. As a key member of our reservations team, you will be responsible for managing hotel,...


  • Twickenham, United Kingdom Aimbridge Hospitality Full time

    About Aimbridge HospitalityAimbridge Hospitality EMEA is a leading hospitality company that oversees a portfolio of over 1,500 hotels and resorts worldwide.Job SummaryWe are seeking a highly skilled Reservations Executive to join our team at a brand-new Radisson Red hotel. As a key member of our reservations team, you will be responsible for managing hotel,...


  • Twickenham, United Kingdom Aimbridge Hospitality Full time

    About Aimbridge HospitalityAimbridge Hospitality EMEA is a leading hospitality company overseeing a global portfolio of over 1,500 hotels and resorts.Job SummaryWe are seeking a highly skilled Reservations Executive to join our team. As a key member of our reservations team, you will be responsible for managing hotel, group, and local reservations, as well...


  • Twickenham, United Kingdom Holiday Inn London - Brentford Lock Full time

    **Events & Reservations Coordinator**: **Sales & Marketing - Holiday Inn London - Brentford Lock**: **Contract**:Full Time** **Salary**:Competitive Salary****: The Holiday Inn Brentford Lock nestled overlooking the scenic waterways of the Grand Union Canal. This four-star hotel is located in west London and has been created for comfort and style and offers a...

  • Contact Centre Agent

    5 months ago


    Twickenham, United Kingdom Currie Motors Full time

    **Monday - Friday 9.00am - 6.00pm (1 hour for lunch) & 9am - 1.00pm Saturday mornings (1 in 4)** **Basic Salary £21,000 & commission & bonus - OTE 28k+** **The Role involves**: Taking inbound and making outbound telephone calls to our customers to Book and schedule vehicle service and repair work, MOT’s and recalls. Responding to any questions or...

  • Contact Centre Agent

    5 months ago


    Twickenham, United Kingdom Currie Motors Full time

    **Monday - Friday 9.00am - 6.00pm (1 hour for lunch) & 9am - 1.00pm Saturday mornings (1 in 4)** **Basic Salary £20,000 & commission & bonus - OTE 28k+** **The Role involves**: Taking inbound and making outbound telephone calls to our customers to Book and schedule vehicle service and repair work, MOT’s and recalls. Responding to any questions or...

  • Contact Centre Agent

    5 months ago


    Twickenham, United Kingdom Currie Easy Self Storage Full time

    **Monday - Friday 9.00am - 6.00pm (1 hour for lunch) & 9am - 1.00pm Saturday mornings (1 in 4)** **Basic Salary £20,000 & commission & bonus - OTE 28k+** **The Role involves**: Taking inbound and making outbound telephone calls to our customers to Book and schedule vehicle service and repair work, MOT’s and recalls. Responding to any questions or...

  • Contact Centre Agent

    5 months ago


    Twickenham, United Kingdom Currie Motors Full time

    **Monday - Friday 9.00am - 6.00pm (1 hour for lunch) & 9am - 1.00pm Saturday mornings (1 in 4)** **Basic Salary £20,000 & commission & bonus - OTE 28k+** **The Role involves**: Taking inbound and making outbound telephone calls to our customers to Book and schedule vehicle service and repair work, MOT’s and recalls. Responding to any questions or...

  • Contact Centre Agent

    5 months ago


    Twickenham, United Kingdom Currie Motors Full time

    **Monday - Friday 9.00am - 6.00pm (1 hour for lunch) & 9am - 1.00pm Saturday mornings (1 in 4)** **Basic Salary £20,000 & commission & bonus - OTE 28k+** **The Role involves**: Taking inbound and making outbound telephone calls to our customers to Book and schedule vehicle service and repair work, MOT’s and recalls. Responding to any questions or...

  • Contact Centre Agent

    5 months ago


    Twickenham, United Kingdom Currie Motors Full time

    **Monday - Friday 9.00am - 6.00pm (1 hour for lunch) & 9am - 1.00pm Saturday mornings (1 in 4)** **Basic Salary £21,000 & commission & bonus - OTE 28k+** **The Role involves**: Taking inbound and making outbound telephone calls to our customers to Book and schedule vehicle service and repair work, MOT’s and recalls. Responding to any questions or...

  • Sales Administrator

    4 weeks ago


    Twickenham, United Kingdom Keith Prowse - Compass Group Plc Full time

    Unlock Your Potential as a Sales AdministratorAt Keith Prowse - Compass Group Plc, we're seeking a highly organized and detail-oriented Sales Administrator to join our dynamic team. As a key member of our Key Account team, you'll play a vital role in supporting our Account Managers and delivering exceptional customer service.Your Key Responsibilities:Manage...

  • Estate Surveyor

    5 months ago


    Twickenham, United Kingdom AMSL Full time

    **The Arora Group** is one of the largest private owner and operator of hotels in the UK, with over 6000 rooms in operation across 12 Global Brands, including Marriott, Hilton, Accor and IHG portfolios. Our values revolve around our people, our guests and achievement through ownership which has enabled our exponential growth over the last few...