Reservation Professional

5 days ago

Twickenham, United Kingdom Aimbridge Hospitality Full time

Aimbridge Hospitality EMEA is a leading division of the global Aimbridge Hospitality brand, overseeing over 1,500 hotels and resorts worldwide.

This exciting partnership will see the property undergo a major refurbishment, transforming it into a 150-bedroom Radisson Red hotel. The hotel's food and beverage offerings will be completely revamped, attracting the local business and residential community to dine out as a destination venue outside of the stadium's busy event schedule.

As a member of the Aimbridge team, you will have access to a comprehensive range of benefits, including:

  • Hotel discounts portfolio-wide – enjoy staff rates and up to 50% discount on food, beverage, and spa
  • First-class learning opportunities and leadership development programs
  • Wagestream – stream up to 40% of your pay as it's earned and set automatic savings to support your financial wellbeing
  • 24/7 access to our employee assistance program
  • Career and lifestyle breaks – take time off for key life events

A day in the life of...

  • This role involves communication via phone, email, and face-to-face, so it's essential that you provide first-class customer service in all interactions
  • The Reservation Executive is responsible for managing hotel, group, and local reservations, updating tasks, and reviewing daily bookings and arrival reports
  • You will train the Front of House team, record Company/Travel Agent Profiles, and identify key revenue-producing accounts
  • Monitor group reservations, follow up on tentative bookings, and review no-show and cancelled reservations
  • In addition, you will review room blocking, maintain cordial relations with commercial clients, and adhere to strict payment processes

We are looking for an exceptional individual with strong communication and interpersonal skills, prior experience in customer service, and the ability to work efficiently in a fast-paced environment while maintaining high accuracy and attention to detail. Knowledge of reservation systems and computer applications is also essential.

An estimated salary for this role is around £25,000-£35,000 per annum, depending on location and experience.

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