Reservations Coordinator

Aimbridge Hospitality EMEA is a leading hospitality company overseeing a global portfolio of over 1,500 hotels and resorts.

We are seeking a highly skilled Reservations Executive to join our team. As a key member of our reservations team, you will be responsible for managing hotel, group, and local reservations, as well as providing exceptional customer service to our guests.

• Manage hotel, group, and local reservations, ensuring accurate and timely processing of bookings.
• Provide first-class customer service to guests, responding to inquiries and resolving issues in a professional and courteous manner.
• Train the Front of House team on reservation procedures and protocols.
• Monitor group reservations, follow up on tentative bookings, and review no-show and cancelled reservations.
• Review room blocking, maintain cordial relations with commercial clients, and adhere to strict payment processes.

To be successful in this role, you will need:

• Exceptional communication and interpersonal skills, with prior experience in customer service.
• Ability to work efficiently in a fast-paced environment, maintaining a high level of accuracy and attention to detail.
• Knowledge of reservation systems and computer applications.
• Proficiency in OPERA PMS is highly advantageous.

As a member of our team, you will have access to a range of benefits, including:

• Hotel discounts portfolio-wide.
• First-class learning opportunities and leadership development programs.
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme.
• Career and lifestyle breaks – Allowing you to take time off for key life events.