Hotel Receptionist

2 weeks ago

Twickenham, United Kingdom J C Supply LTD Full time

'''Job Summary'''

We are seeking a highly motivated and customer-oriented individual to join our team as a Hotel Receptionist. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a smooth check-in and check-out process. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.

'''Responsibilities'''
- Greet guests with a warm and friendly welcome
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Maintain accurate guest records and handle cash transactions
- Answer phone calls and direct them to the appropriate department or staff member
- Assist with reservations and room assignments
- Coordinate with housekeeping to ensure clean and well-maintained guest rooms
- Collaborate with other hotel staff to ensure a seamless guest experience

'''Skills'''

To excel in this role, you should possess the following skills:

- Bilingual or multilingual proficiency is highly desirable
- Previous experience in a hotel or hospitality setting is preferred
- Needs to have knowledge of Opera 5.6
- Excellent communication skills, both verbal and written
- Strong customer service skills with a friendly and approachable demeanor
- Ability to handle multiple tasks simultaneously while maintaining attention to detail
- Proficient in using computer systems for reservations, check-ins, and other front desk operations
- Knowledge of phone etiquette and professional communication skills

**Job Types**: Full-time, Zero hours contract

**Salary**: £12.50-£13.50 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability

Supplemental pay types:

- Loyalty bonus
- Performance bonus
- Yearly bonus

Work Location: In person

Reference ID: TW_HR

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