Reservations Agent

6 months ago

Twickenham, United Kingdom Sofitel London Heathrow Full time

**Reservations Agent**:

- Up to £25,140*

**We treat our team like family and our guest like royalty**

Linked to Terminal 5 of Heathrow Airport, the Sofitel London Heathrow is a luxury haven that offers unrivalled facilities designed for the global traveller and a personalised service from the heart. With over 600 bedrooms, 45 meeting spaces and fine dining options, guests can indulge in - and celebrate - the French way of life at Sofitel

We are looking for a **Reservation Agent who **will delight our guests with sincere, attentive service.

The **Reservation Agent **will be responsible for recording and processing all reservation enquiries made by phone or e -mail efficiently and accurately, maximising sales and room occupancy rates.

**What we are looking for**:

- You will answer all reservation requests in a courteous and efficient manner
- You will have the ability to remain calm during difficult situations in a very busy environment
- Knowledge of Opera and Marsha would be beneficial but not essential
- Excellent command of English, other languages would be an added advantage
- Knowledge of reservations systems (Opera/Marsha/OnQ) would be desirable
- Previous experience as a **Reservation Agent **or in Front Office in a hotel would be beneficial but not essential

**What do we offer?**

All our **Reservation Agent** receive some excellent company benefits:

- A competitive salary
- 28 days paid holiday with an extra 5 days, following 5 years’ service
- Discounted hotel room rates across our hotels, for you and friends and family
- Fantastic Training and Development opportunities
- Uniform and Complimentary Dry Cleaning
- Free Meals on shift
- Taste card benefit
- Unrivalled Career Progression prospects

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