Reservation Agent

6 months ago

Twickenham, United Kingdom Holiday Inn London - Brentford Lock Full time

**Reservation Agent**:
**Reservations - Holiday Inn London - Brentford Lock**:
**Contract**:Part time**
**Salary**:£12.20 (3 Days per week)****:
The Holiday Inn Brentford Lock nestled overlooking the scenic waterways of the Grand Union Canal. This four-star hotel is located in west London and has been created for comfort and style and offers a warm and welcoming service to all guests. The hotel has 6 modern meeting rooms and 134 en-suite bedrooms; it is the first in Europe to have a revolutionary open lobby concept. With good transports link, the hotel can be easily accessed by public transport. Brentford train station is about 10 minutes' walk to the hotel. Our employees have been playing a tremendous part in the hotel and our team success, from our employee engagement being above 89%.

As Reservations Agent you will be play an important part in the smooth running of the reservations department. You will be an integral part of the group’s reservations process, ensuring a smooth experience for all group operators.as the first and last point of contact for all our hotel guests. You will be totally guest-focused, ensuring we are creating memorable stays for all our guests, and consistently delivering excellent customer service with an informed, friendly and effective approach.

**What We Offer**:
We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

- Free Meals on Duty
- Free Parking
- Apprentiship programmes available
- Learning and Development Opportunities available through our Leadership Development Programmes
- Heavily discounted hotel stays and food & beverage discounts at IHG Hotels and Resorts Worldwide
- Uniform provided
- 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid.
- Life Assurance
- 28 holiday days (pro rata for part-time)
- Automatic Enrolment into a workplace pension scheme

**About Us**:
The Holiday Inn London Brentford Lock is a four-star, 134-bedroom full-service hotel overlooking the scenic waterways of the Grand Union Canal.

Boasting 6 meeting rooms, as well as a unique open lobby concept with a lounge, feels suitable for both business and leisure travellers.
Located only 20 minutes from central London and London Heathrow Airport, the hotel offers the best of both worlds - a city break with green, open spaces away from the city-centre bustle.

**Role in our Family**:
Key responsibilities to your role:

- Collaborate closely with the reception team to ensure that all guest requirements are taken care of before they arrive at the hotel.
- Serve as the main point of contact for guest reservations and bookings.
- Respond to guest queries efficiently and effectively.
- Actively lead and participate in Marriott Bonvoy enrolment.
- Effectively communicate with all departments of the Hotel
- Champion the PMS Opera System

Personal Specifications:

- Previous reservation experience is required.
- Previous experience in customer service roles is required.
- Knowledge of the Opera PMS system is required.
- Friendly, confident, and outgoing personality
- Effective communication skills
- Attention to detail.
- Great organisational skills
- Team Player
- A motivated and focused individual who takes it on board to drive themselves.

**What Happens Next**:
The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.

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