Apprentice Customer Service and Reception
5 months ago
**Customer Service and Reception Apprenticeship with NOAKES HABERMEHL AND KERR LIMITED**
This vacancy offers an ideal opportunity to develop customer skills and experience as an Optical Receptionist working for a busy practice based in Crownhill. The role is customer facing so you would be dealing with new and existing clients both face to face and over the phone, assisting with taking payments for services and booking appointments.
Working week
Monday - Friday - 9.00am - 5.30pm plus Saturday 9.00am - 12.30pm (you will be allocated a half day off during the week) Total hours per week: 37.50
Apprenticeship level
Intermediate
Level 2 (GCSE)
**What will the apprentice be doing?**
Providing excellent customer service at all times both face to face and over the phone.
Liaising with other practices, managing client records and booking appointments.
Preparing patient records for clinics and filing, taking payments, providing advice to patients, opening and closing consulting rooms and practice.
Maintaining a clean and safe area for all clients and supporting a positive experience for all who visit the practice.
Providing general office/admin support to admin team as/when required.
**What training will the apprentice take and what qualification will the apprentice get at the end?**
Full Customer Service Practitioner Standard - Level 2.
On the job training to support job/role development.
Off the job training to support qualification requirements (college attendance one day per month).
Employer to provide dedicated training time for off the job training requirements.
**What is the expected career progression after this apprenticeship?**
**Requirements and prospects**
**Desired skills and personal qualities**
Communication skills, IT skills, attention to detail, customer care skills, administrative skills, team working, initiative, patience
**Qualifications**
GCSE or equivalent Mathematics (Grade A*/9 - C/4) Desired
GCSE or equivalent Mathematics (Grade A*/9 - C/4) Desired
**Things to consider**
Part of qualification will require regular college attendance (one full day per month) to complete off the job training requirements. Training centre is based at Marsh Mills, Plymouth. The role will involve working between different branches, whilst primarily based in Crownhill you will also be required to spend some time working from the Saltash and Plympton branches and this will be discussed at interview.
**About the employer**
From small beginnings we have grown into a modern optical group with six well established practices based in and around Plymouth, South West Devon and Cornwall, along with our state-of-the-art optical lab at Ivybridge. We pride ourselves on retaining a high proportion of clinically qualified staff, working with local universities to offer placements to medical and optometry students and we regularly support a pre-reg Optometrist during their final year of qualification.
Employer
NOAKES HABERMEHL AND KERR LIMITED
2 MEAVY WAY, PLYMOUTH, PL5 3BW
Training
Training provider
FOCUS TRAINING (SW) LIMITED
**Job Types**: Full-time, Apprenticeship
**Salary**: £10,296.00 per hour
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Plymouth: reliably commute or plan to relocate before starting work (required)
Work Location: In person
-
Apprentice Surgery Reception and Administration
5 months ago
Plymouth, United Kingdom The Focus Training Group Full time**Surgery Reception and Administration Support Apprentice with Oakside Surgery** Working week Monday - Friday 35 hours per week - 30 minutes unpaid lunch break (working times will be confirmed at interview). Total hours per week: 35.0 Apprenticeship level Intermediate Level 2 (GCSE) **What will the apprentice be doing?** We are looking for someone who is...
-
Apprentice Surgery Reception and Administration
5 months ago
Plymouth, United Kingdom The Focus Training Group Full time**Surgery Reception and Administration Support Appretice with Oakside Surgery** Working week Monday - Friday 35 hours per week - 30 minutes unpaid lunch break (working times will be confirmed at interview). Total hours per week: 35.0 Apprenticeship level Intermediate Level 2 (GCSE) **What will the apprentice be doing?** We are looking for someone who is...
-
Apprentice Surgery Reception and Administration
4 months ago
Plymouth, United Kingdom Oakside Surgery Full time**Working week** Monday - Friday 35 hours per week - 30 minutes unpaid lunch break (working times will be confirmed at interview).Total hours per week: 35.0 Apprenticeship level Intermediate Level 2 (GCSE) **What will the apprentice be doing?** We are looking for someone who is friendly, enthusiastic and ambitious, and would work well within a small yet...
-
Apprenticeship Customer and Reception Support
5 months ago
Plymouth, United Kingdom The Focus Training Group Full time**Customer and Reception Support Apprenticeship Student Choice Plymouth** This is an excellent opportunity to start your career within the property lettings sector as a Customer Service and Support Apprentice. Working in the student lettings office you will be assisting with all aspects of the student lettings sector and working directly with customer...
-
Apprentice Surgery Reception and Administration
5 months ago
Plymouth, United Kingdom The Focus Training Group Full time**Surgery Reception and Administration Support Apprentice with West Hoe Surgery** **Working week** Monday - Friday - working within shifts initially over 5 days but may change to 4 days. Working times/shifts will be confirmed at the interview (30 minutes unpaid lunch break) Total hours per week: 37.0 **Apprenticeship level** Intermediate Level 2...
-
Apprentice Surgery Reception and Administration
5 months ago
Plymouth, United Kingdom The Focus Training Group Full time**Surgery Reception and Administration Support Apprentice with Elm Surgery** Monday - Friday - working within shifts initially over 5 days but may change to 4 days. Working times/shifts will be confirmed at interview (30 minutes unpaid lunch break) Shifts TBC. Total hours per week: 37.50 - **Apprenticeship level - **Intermediate Level 2 (GCSE) **What you...
-
Customer Service Apprentice
5 months ago
Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full timeWe are looking for an enthusiastic and committed apprentice to work within the Cardiology service line. The Admin Apprentice role will provide administrative support to the Cardiology team in order to support the delivery of key performance standards. **Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status...
-
Customer Service Apprentice
4 months ago
Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full timeWe have an opportunity for a full time Apprentice within the Theatre Central Admin team. The post is interesting and requires an ability to work as part of a team. Applicants should demonstrate a mature and responsible attitude and be proactive and use their initiative. To provide a robust clerical service to the patients attending the department and for...
-
Neurophysiology Apprentice- Customer Service
4 months ago
Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full timeWe are looking for an enthusiastic apprentice to provide administrative support to the Neurophysiology team. Applicants must be educated to good GCSE level or have equivalent qualifications in Maths and English and good IT skills. An interest in working within a Team and in a Healthcare environment is desirable as is the wish to utilise and improve your...
-
Apprentice Customer Service
5 months ago
Plymouth, United Kingdom The Focus Training Group Full timeThis vacancy offers an ideal opportunity to develop customer skills and experience as an Optical Receptionist working for a busy practice based in Crownhill. The role is customer facing so you would be dealing with new and existing clients both face to face and over the phone, assisting with taking payments for services and booking appointments. **Working...
-
Apprentice Business Administration/customer Service
5 months ago
Plymouth, United Kingdom Apprenticeship Central Full time**Customer Service/Business Administration** - Deliver high quality products and services to the customers of their organisation. The apprentice’s actions will influence the customer experience and their satisfaction. - Key responsibilities include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems,...
-
Customer Service Apprentice in Neurology
6 days ago
Plymouth, Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full timeAbout the RoleWe are seeking a highly motivated and organized individual to join our Neurology team as a Customer Service Apprentice. The successful candidate will provide administrative support to the team, ensuring the smooth operation of our services.Key Responsibilities• Request and trace notes for filing and distribution• Provide office management...
-
Customer Service Apprentice L2
1 month ago
Plymouth, United Kingdom Plymouth City Council Full timeAn exciting opportunity has arisen within our Library Service’s team for a Customer Service Apprentice leading to an NVQ level 2 qualification in Customer Service. The post holder will play a key role in supporting frontline services in libraries. The post is based at Plympton and Crownhill libraries but the successful candidate may be required to work...
-
Service Desk Apprentice
4 months ago
Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full timeThe IM&T Department provides IT support to Plymouth Hospitals NHS Trust and supported organisations within to the Plymouth Health Community and surrounding area. Within this department, the IM&T Service Desk provides the first point of contact for its users to request an IT service or report an IT related fault. The qualification received for this...
-
Apprentice Service Advisor
2 weeks ago
Plymouth, Plymouth, United Kingdom NHS Full timeJob Title: Apprentice Service AdvisorJoin the NHS team as an Apprentice Service Advisor and contribute to the delivery of exceptional patient care.Main Responsibilities:Work collaboratively with the Ward Team, Hotel Services Supervisor, and Departmental management to maintain a clean and hygienic environment for patients, staff, and visitors.Ensure catering...
-
Neurophysiology Apprentice- Customer Service
6 months ago
Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full timeTo provide office management support to the Neurophysiology administration team: Printing referrals from Inboxes Inputting referrals/WL Reception duties Booking appointments/telephoning patients Uploading/downloading patient reports from machines Requesting and Tracing Notes when necessary General Filing Take appropriate actions with regard to telephone...
-
Customer Service Advisor
4 months ago
Plymouth, United Kingdom Capitol Students Full timeDuties: - Provide exceptional customer service by promptly and courteously responding to customer inquiries and resolving issues - Perform and document regular inspections of residents flats - Distributing post and managing student parcel pick up system - Collaborate with other departments to ensure timely resolution of customer concerns - Front of house...
-
Customer Service Advisor
4 months ago
Plymouth, United Kingdom Capitol Students Full timeDuties: - Provide exceptional customer service by promptly and courteously responding to customer inquiries and resolving issues - Perform and document regular inspections of residents flats - Distributing post and managing student parcel pick up system - Collaborate with other departments to ensure timely resolution of customer concerns - Front of house...
-
Reception Co-ordinator
5 months ago
Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full timeThe role will lead and manage the Reception staff under the management of Royal Eye Infirmary ensuring strict compliance with Trust policies and procedures. The team are currently based on Level 3 at Derriford Hospital however, the REI will be moving to an exciting new building close to the Derriford site in the coming months. The new three-storey unit will...
-
Reception Co-ordinator
5 months ago
Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full timeTo ensure that Reception staff have a good level of understanding and that all administration processes, particularly Outcome Forms are dealt with in accordance to APNs, Trust and RTT Access Policies. To ensure that staff have a clear understanding of Reception procedures that affect the booking of patients as stated within the Trusts APNs. To ensure that...