Customer Service Advisor

7 months ago


Plymouth, United Kingdom Capitol Students Full time

Duties:

- Provide exceptional customer service by promptly and courteously responding to customer inquiries and resolving issues
- Perform and document regular inspections of residents flats
- Distributing post and managing student parcel pick up system
- Collaborate with other departments to ensure timely resolution of customer concerns
- Front of house and reception duties
- Follow company policies and procedures to ensure customer satisfaction

**Experience**:

- Previous experience in a face to face customer service role preferred
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritise
- Proficient in using customer service software, and Microsoft Office Suite
- Ability to remain calm and composed during challenging situations

Pay: From £23,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person



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