Customer Service Advisor

4 days ago


Plymouth, United Kingdom Pertemps Plymouth Commercial Full time

Do you enjoy problem solving and finding solutions?
Pertemps is currently seeking a number of experienced and enthusiastic Customer Service Advisors to work in a busy Call Centre for our client, the UK's leading parcel delivery company
As the Customer Service Advisor, you will:

- Answer a high volume of customer queries & complaints in a Call Centre environment, within an agreed call handling time.
- Resolve queries and complaints in a professional manner
- Use multiple computer systems to update customer records, track parcels, look up information and record call details
- Work to individual call quality and volume KPIs as well as supporting team members to achieve the desired company goals
As well as working in the Call Centre for a highly reputable brand, the other benefits are:

- £11.77 per hour, increasing to £14.00 for Sundays and Bank Holidays
- Paid weekly every Friday through Pertemps.
- Free parking on site and on a popular bus route
- Two weeks training
- Ongoing support and coaching throughout
The soonest to start will be:
Monday 6th June
and then:

- June 13th, 20th & 27th
As a Customer Service Advisor, you will be working 37.5 hours per week, between the hours of:

- Monday to Friday anything between 7am - 8pm.
- Saturday between 8am - 6pm (Saturdays are essential)
- Sunday between 9am - 4pm (increased pay rate on this day)
Please note, there will be a mixture of various length shifts throughout the week and you will receive 4 weeks’ notice of your shift pattern. The successful Customer Service Advisor will need to be highly flexible.
Please register your interest by clicking 'APPLY' today to avoid missing out on a great opportunity For more information, please contact Emma Hutchings in the Pertemps Plymouth Office.



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