Apprentice Surgery Reception and Administration

4 days ago

Plymouth, United Kingdom Oakside Surgery Full time

**Working week**
Monday - Friday 35 hours per week - 30 minutes unpaid lunch break (working times will be confirmed at interview).Total hours per week: 35.0

Apprenticeship level
Intermediate
Level 2 (GCSE)

**What will the apprentice be doing?**
We are looking for someone who is friendly, enthusiastic and ambitious, and would work well within a small yet very busy customer-based team. Tasks will vary but could include:
Assisting patients in the reception area with face-to-face enquiries/support where necessary.
Assisting with patient telephone enquiries and liaising with other NHS/GP partners as necessary.
Booking routine medical appointments.
Support with administration tasks as necessary such as scanning documents, filing records, maintaining patient files etc.

**What training will the apprentice take and what qualification will the apprentice get at the end?**
Level 2 Customer Service Practitioner apprenticeship standard:
On the job training as necessary to support role development.
Off the job training (College attendance) to support qualification.
Employer will allocate dedicated training time to support off the Job training requirements.
Functional Skill support in maths/English - if required.

**What is the expected career progression after this apprenticeship?**
Possibility of future employment/progression opportunities upon successful completion of Level 2 qualification.

**Requirements and prospects**
Desired skills and personal qualities
Communication skills, IT skills, Attention to detail, Customer care skills, Team working, Non judgemental, Patience

**Qualifications**
GCSE or equivalent English (Grade A*/9 - C/4) Desired
GCSE or equivalent Mathematics (Grade A*/9 - C/4) Desired

**Things to consider**
Due to nature of role any potential apprentice must respect all aspects of business and client confidentiality at all times and respect all visitors to the surgery. Part of the qualification will require regular College attendance (currently one full day per month, but supported with regular zoom/online training as well as site visits). College is based at Marsh Mills, Plymouth.

**About the employer**
Oakside Surgery is a busy GP practice covering a large area of Plymouth. We have a full team of medical staff including doctors, nurses and attached staff, as well as a full admin team to support the many services offered.

Employer
Oakside Surgery

Address
GUY MILES WAYHONICKNOWLE GREEN, PLYMOUTH,PL5 3PY

Training
Training provider
FOCUS TRAINING (SW) LIMITED

Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)

**Job Type**: Apprenticeship

**Salary**: £9,609.60 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Plymouth, PL5 3PY: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

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