Customer Administrator

7 months ago


Brighton, United Kingdom Motorway Full time

**About the role**

This role sits within our Customer Sales team and is ideal for anyone who takes pride in offering five-star customer service, and has experience in dealing with admin-based customer service tasks.

Working as part of the Customer Sales Administrator team, you will play an integral role in providing full administrative support to the Customer Sales team.

**About Motorway**

Motorway is the UK’s fastest-growing used car marketplace - our award-winning, online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our technology-led approach has redefined the experience of selling a car, generating thousands of monthly car sales and helping us to grow to a team of more than 400 people across our London and Brighton offices.

**What you'll be doing**
- Monitor unassigned tickets and answer general customer queries.
- Seek appropriate and well-informed solutions for customers along their seller journey.
- Support the Customer Sales team during periods of annual leave or days off by covering Agents, responding to and guiding customer queries.
- Follow up on queries, and look into any potential discrepancies or issues, liaising with the relevant external company where necessary.
- Complete other ad hoc admin duties as required by the Customer Sales team.
- Work efficiently in order to hit performance KPIs.

**Shifts available**:

- Sunday - Thursday 8:45am - 5:30pm

**Requirements**:

- Experience in a admin-based role with the ability to engage with all types of customers and work in a team.
- A can-do attitude and high attention to detail.
- Strong organisational and time management skills as you will be working with multiple systems at once, so you need to be organised and focused.
- You have excellent written and verbal communication skills.
- Ability to adapt to new processes and systems quickly.
- Seeks customer-focused resolutions to deliver a 5* experience to customers.

**Benefits**
- A competitive salary
- BUPA health insurance
- Discounted dental through BUPA
- Discounted gym membership through BUPA
- On-Hand volunteering membership + volunteering day
- Pension scheme
- Motorway car leasing scheme - lease a zero-emissions electric vehicle at a significant discount
- Enhanced maternity/paternity leave
- Regular social events
- Cycle to work scheme

**Equal Opportunities Statement**

Motorway is committed to equality of opportunity for all employees. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. We believe our workforce should reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.



  • Brighton, United Kingdom Page Personnel Full time

    Good Communication skills - Previous Customer Service experience **About Our Client**: Our client is based in Brighton and in the Building and Construction industry. As a Customer Service Administrator your responsibilities will include: - Taking inbound calls & directing - Making outbound calls - Booking in appointments - Extensive diary management -...


  • Brighton, United Kingdom Page Personnel Full time

    Immediately Available - Strong Communication Skills **About Our Client**: Our client is a well-established entity in the property and housing industry based in central Brighton. They pride themselves on delivering top-tier surveying services and are known for their commitment to quality and excellence. As a Customer Service Administrator your...


  • Brighton, United Kingdom Page-Hired Full time

    **Customer Support Administrator Brighton** - A competitive salary - A quarterly bonus - 24 days of paid holiday, increasing by 1 day for every 2 years of service. - A dynamic and supportive company culture. - Opportunities for professional growth and development. **The Key responsibilities for a Customer Support administrator** - Provide exceptional client...


  • Brighton, United Kingdom Yolk Recruitment Full time

    **Customer Support Administrator - Brighton** **The opportunity** Yolk Recruitment Public Sector & Not-for-Profit team has partnered with a large and forward-thinking regulatory body. We are supporting them to recruit a Customer Support Administrator for a permanent position. This is a Hybrid role, with the requirement to be in the office once a...


  • Brighton, United Kingdom Page Personnel Full time

    Hybrid - Good company benefits **About Our Client**: Our client is a leading insurance company in the UK. They have a large team of professionals who are committed to providing exceptional service to their clients. The company operates in Brighton and offers a range of insurance solutions to meet the diverse needs of their customers. The Key...


  • Brighton, United Kingdom Page Personnel Full time

    Immediately Available - Previous Customer Service experience **About Our Client**: Our client is based in Brighton and in the Medical and Nursing sector. As a Hybrid Customer Service Administrator your responsibiliteis will include: - Booking in appointments. - Taking inbound calls. - Speaking with third parties. **The Successful Applicant**: The...


  • Brighton, United Kingdom HAYS Full time

    Permanent Customer Support Administrator - Brighton Your new company A highly regarded local employer in Brighton is recruiting a permanent Customer Support Administrator to join the team. Based in newly refurbished and modern offices, you will work on a hybrid schedule (6 days/month in the office). This is a great opportunity to join a stable team with...


  • Brighton, United Kingdom Page Personnel Full time

    Hybrid working - Great company benefits **About Our Client**: My client based in Brighton are looking to expand their team, excellent benefits, hybrid working. **The Key Responsibilities for a Customer Service Administrator will be**: - Deliver outstanding customer service at all times - Inbound and outbound queries for both Customer Service and dedicated...


  • Brighton, United Kingdom HAYS Full time

    Permanent Customer Support Administrator - Brighton Your new company A highly regarded local employer in Brighton is recruiting a permanent Customer Support Administrator to join the team. Based in newly refurbished and modern offices, you will work on a hybrid schedule (6 days/month in the office). This is a great opportunity to join a stable team with...


  • Brighton, United Kingdom Pensions Regulator Full time

    **Details**: **Reference number**: - 279278**Salary**: - £22,165- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- R&O - 13 (Administrator)**Contract type**: - Permanent**Business area**: - TPR - Frontline Regulation**Type of role**: - Administration / Corporate Support**Working pattern**: - Flexible...


  • Brighton, United Kingdom Student Castle Full time

    **Job Title : Customer Service Administrator (Part Time)** 20 hours / week Monday to Friday **Hours/Shifts**:Between08.00 - 20:00 on rota basis / Could vary at times depending on cover and summer period **Direct Report**: Assistant Scheme Manager **Main duties will include**: - Handling all manners of enquiries: from students, parents, universities and...

  • Course Administrator

    2 months ago


    Brighton, Brighton and Hove, United Kingdom University of Brighton Full time

    Job Details Course Administrator - University of BrightonWe are seeking a highly organised and customer-focused individual to join our team as a Course Administrator. The successful candidate will provide administrative support to our staff and students in a Higher Education setting.Working closely with the Academic Administration Manager and Senior Course...

  • Administrator

    6 months ago


    Brighton, United Kingdom Talent Search Full time

    **Polish Speaking Administrator** **£28-30k** **Brighton** **VR/10338** A newly created position has become available for a skilled administrator to join a successful business in a varied role. Ideally you will be fluent in both English and Polish As Administrator, you will play a crucial role in ensuring the smooth operation of the office and...


  • Brighton, United Kingdom Roja Parfums Holdings Ltd Full time

    **Customer Services Assistant & Office Administrator** **Overview** **Key Responsibilities** - Maximise online sales through the general enquiries channel as well as utilising live chat and other socials. - Handle all incoming customer queries and questions. - Provide the appropriate service and information or refer clients to the relevant department. -...


  • Brighton, United Kingdom HAYS Full time

    Customer Support Administrator - 12 month FTC - Brighton Your new company A government agency in Brighton is recruiting a Customer Support Administrator on a 12-month fixed-term contract. You will work in a supportive environment and receive full technical training. This job is based in brand-new offices in central Brighton and you will work on a hybrid...

  • Course Administrator

    6 months ago


    Brighton, United Kingdom University of Brighton Full time

    Course Administrator School of Business and Law Are you interested in working as a Course Administrator supporting our staff and students in a Higher Education setting? If so, then we would love to hear from you.  Working with the Academic Administration Manager and Senior Course Administrators, you will utilise your strong administrative...

  • Service Administrator

    6 months ago


    Brighton, United Kingdom Group 1 Automotive UK Full time

    **Group 1**_ _**Automotive** Service Administrator Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service? If the answer is yes to the above then we want to hear from you! Our BMW/MINI Dealership in Brighton is looking to recruit a new Service Administrator. About...

  • Sales Administrator

    2 months ago


    Brighton, United Kingdom CV-Library Full time

    We are working with a client who views their employees as their most valuable asset. They believe that their business growth hinges on recruiting the right talent for the right positions. Prioritising low staff turnover is essential to their business philosophy, which is reflected in the fact that some of their team members have been with the company for...

  • Administrator

    6 months ago


    Brighton, United Kingdom Page Personnel Full time

    Excellent communication skills - Great location in Brighton **About Our Client**: Our client is a market leader within their sector and are based in Central Brighton The key responsibilities of an Administrator will be; - Manage, respond and follow up on online enquires - Process both simple & complex data which would include bookings for services -...

  • Sales Administrator

    4 weeks ago


    Brighton, United Kingdom Clearline Recruitment Ltd Full time

    We are working with a client who views their employees as their most valuable asset. They believe that their business growth hinges on recruiting the right talent for the right positions. Prioritising low staff turnover is essential to their business philosophy, which is reflected in the fact that some of their team members have been with the company for...