Customer Services Assistant

6 months ago


Brighton, United Kingdom Roja Parfums Holdings Ltd Full time

**Customer Services Assistant & Office Administrator**

**Overview**

**Key Responsibilities**
- Maximise online sales through the general enquiries channel as well as utilising live chat and other socials.
- Handle all incoming customer queries and questions.
- Provide the appropriate service and information or refer clients to the relevant department.
- Resolve customer complaints and issuing refunds as needed.
- Refer problematic issues that they cannot solve to management.
- Provide quotations and check product availability.
- Adhere to company’s policies and procedures when assisting customers.
- Provide cover for the customer service department during key launches and key online shopping periods that might fall over a weekend.
- Manage our online presence through Tik Tok, create short form videos highlighting our products and track our following growth and competitors’ accounts.
- Create and arrange delivery of PR orders for the Marketing/PR departments, ensuring orders are delivered in time and allocated to the correct department.
- Ensure the Brighton office is stocked with First aid and H & S signage and equipment, hold weekly fire tests and ensure we are compliant with Health and Safety Protocols.
- Manage office admin requirements such as IT support, phone support, stationary orders, etc.

**Key Skills**
- A strong sense of professionalism and discretion
- The ability to work well in a team
- Thorough attention to detail
- The ability to remain calm in stressful situations
- Sensitivity and understanding
- The ability to accept criticism and work well under pressure
- Excellent knowledge of various computer software
- Excellent verbal communication skills
- Some knowledge of Health and Safety would be advantageous but not essential - training will be provided.

This job description is designed to outline the main duties and responsibilities associated with the role, and this is not intended to be an exhaustive list of all duties performed.

**Job Types**: Full-time, Permanent

**Salary**: From £25,000.00 per year

**Benefits**:

- Company pension
- Private medical insurance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Brighton, BN1 4GQ: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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