Customer Services Assistant
6 months ago
**Customer Services Assistant & Office Administrator**
**Overview**
**Key Responsibilities**
- Maximise online sales through the general enquiries channel as well as utilising live chat and other socials.
- Handle all incoming customer queries and questions.
- Provide the appropriate service and information or refer clients to the relevant department.
- Resolve customer complaints and issuing refunds as needed.
- Refer problematic issues that they cannot solve to management.
- Provide quotations and check product availability.
- Adhere to company’s policies and procedures when assisting customers.
- Provide cover for the customer service department during key launches and key online shopping periods that might fall over a weekend.
- Manage our online presence through Tik Tok, create short form videos highlighting our products and track our following growth and competitors’ accounts.
- Create and arrange delivery of PR orders for the Marketing/PR departments, ensuring orders are delivered in time and allocated to the correct department.
- Ensure the Brighton office is stocked with First aid and H & S signage and equipment, hold weekly fire tests and ensure we are compliant with Health and Safety Protocols.
- Manage office admin requirements such as IT support, phone support, stationary orders, etc.
**Key Skills**
- A strong sense of professionalism and discretion
- The ability to work well in a team
- Thorough attention to detail
- The ability to remain calm in stressful situations
- Sensitivity and understanding
- The ability to accept criticism and work well under pressure
- Excellent knowledge of various computer software
- Excellent verbal communication skills
- Some knowledge of Health and Safety would be advantageous but not essential - training will be provided.
This job description is designed to outline the main duties and responsibilities associated with the role, and this is not intended to be an exhaustive list of all duties performed.
**Job Types**: Full-time, Permanent
**Salary**: From £25,000.00 per year
**Benefits**:
- Company pension
- Private medical insurance
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Brighton, BN1 4GQ: reliably commute or plan to relocate before starting work (preferred)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
-
Customer Service Assistant
6 months ago
Brighton, United Kingdom Compass Group Full timeWe're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service within a university campus for our Universities sector on a permanent casual basis. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that takes pride in its...
-
Customer Service Assistant
5 months ago
Brighton, United Kingdom Chartwells Full time**What you'll be doing**: We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service within a university campus for our Universities sector on a permanent casual basis. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that...
-
Customer Service Assistant
5 months ago
Brighton, United Kingdom Brighton Palace Pier Full timeOur Customer Service Assistants department are seeking cashiers to work at the front gate of the pier liaising directly with customers to oversee the charging of the entry fees and to direct local residents and group bookings to designated entry points. Clear speaking and confident in dealing with cash is a must as you will be dealing with a lot of money...
-
Customer Service Assistant
6 months ago
Brighton, United Kingdom Brighton Palace Pier Full timeOur Customer Service Assistants department are seeking cashiers to work at the front gate of the pier liaising directly with customers to oversee the charging of the entry fees and to direct local residents and group bookings to designated entry points. Clear speaking and confident in dealing with cash is a must as you will be dealing with a lot of money...
-
Customer Service Assistant
5 months ago
Brighton, United Kingdom Cinch Self Storage Full time**Job description** Are you passionate about delivering exceptional customer service? Would you like to be part of a team that run and manage a busy Self Storage facility that is at the heart of the local community? We are looking for a part time Customer Service Assistant who is a real self-starter that loves interacting with customers, to join our growing...
-
Customer Service Assistant
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Chartwells - Independent Full timeCustomer Service Assistant - Brighton Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Chartwells on a full time basis, contracted to 40 hours per week. As a Customer Services Assistant, you will contribute...
-
Customer Service Representative
1 month ago
Brighton, Brighton and Hove, United Kingdom Ashtons Hospital Pharmacy Services Limited Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Ashtons Hospital Pharmacy Services Limited. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a seamless experience.Key ResponsibilitiesProvide first-line support...
-
Store Assistant
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Toolstation Full timeAbout the RoleWe're looking for a Store Assistant to join our team at Toolstation in Brighton. As a Store Assistant, you'll be the face of our brand, making a fantastic first impression and building long-lasting relationships with our customers.Key ResponsibilitiesProviding excellent customer service and ensuring a great customer experienceChecking and...
-
Store Assistant
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Toolstation Full timeAbout the RoleWe're looking for a Store Assistant to join our team in Brighton. As a Store Assistant, you'll be the face of Toolstation, making a fantastic first impression and building long-lasting relationships with our customers.Key ResponsibilitiesProviding excellent customer service and ensuring a great customer experienceChecking and unpacking...
-
Sales Assistant
1 month ago
Brighton, Brighton and Hove, United Kingdom Naylor's Equestrian Llp Full timeAt Size?, we're passionate about delivering exceptional customer experiences. As a Sales Assistant, you'll play a vital role in ensuring our customers receive the best possible service every time they visit our stores.Key Responsibilities:Customer ServiceGreet customers warmly and provide a genuine, friendly service.Understand our customer service measuring...
-
Customer Service Representative
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Tenpin Ltd Full timeCustomer Service Assistant RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Assistant. As a key member of our front-of-house team, you will be responsible for delivering an exceptional customer experience, ensuring that our customers have a fantastic time at our Tenpin centres.Your key responsibilities...
-
Sales Assistant
4 weeks ago
Brighton, Brighton and Hove, United Kingdom WHSmith Full timeJob DescriptionSales Assistant – WHSmith – HoveContract Type: PermanentWorking hours: Flexible - Not Including NightsWe are seeking a Sales Assistant to provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards.Key Responsibilities:Deliver an exceptional customer service to all...
-
Customer Service Representative
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Tenpin Ltd Full timeCustomer Service Assistant RoleWe are looking for a Customer Service Assistant to join our team at Tenpin Ltd. As a Customer Service Assistant, you will be responsible for delivering an outstanding experience for our customers.This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities,...
-
Customer Service Assistant
5 months ago
Brighton, United Kingdom Tenpin Ltd Full timeCustomer Service Assistant - East SussexCome join our fantastic team.We love to entertain! It's in our DNA!... and it's not just about bowling. We have lots more to offer from Houdini's Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous...
-
Customer Service Assistant
5 months ago
Brighton, United Kingdom Tenpin Ltd Full timeCustomer Service Assistant - East SussexCome join our fantastic team.We love to entertain! It's in our DNA!... and it's not just about bowling. We have lots more to offer from Houdini's Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous...
-
Customer Service Advisor
5 months ago
Brighton, United Kingdom Brighton and Hove Bus & Coach Company Full timeOverview: Acting as the as the conduit between customers and the business, this role is about ensuring our customers receive all the help, support and inspiration to use our services that they need. As the first point of contact, it is your role to ensure that every customer receives outstanding customer service and that opportunities for the business to...
-
Customer Service Specialist
2 months ago
Brighton, Brighton and Hove, United Kingdom beBee Professionals Full time £20,000 - £25,000We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Brighton, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service and assist customers with product...
-
Customer Service Representative
3 weeks ago
Brighton, Brighton and Hove, United Kingdom AIG Full timeExciting opportunity for a Customer Service RepresentativeAIG Travel EMEA Limited is seeking a skilled Customer Service Representative to join our Medical Assistance team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients while working in a fast-paced environment. This role requires strong...
-
Catering Service Assistant
3 weeks ago
New Brighton, United Kingdom Olive Catering Services Limited Full timeCatering Service AssistantWe are seeking a dedicated and enthusiastic individual to join our team at Olive Catering Services Limited as a Catering Service Assistant.About the role:As a Catering Service Assistant, you will be responsible for serving customers in a polite and friendly manner, working as part of a team, and ensuring kitchen, service, and...
-
Customer Service Representative
2 days ago
Brighton, Brighton and Hove, United Kingdom AIG Full timeWe are seeking a Customer Service Representative to join our Medical Assistance team in Brighton. As a key member of our team, you will be responsible for providing exceptional customer service to our clients across the globe. About the Role:As a Customer Service Representative, you will be the first point of contact for our customers who require medical...