Customer Service Administrator

6 months ago


Brighton, United Kingdom Student Castle Full time

**Job Title : Customer Service Administrator (Part Time)**

20 hours / week

Monday to Friday

**Hours/Shifts**:Between08.00 - 20:00 on rota basis / Could vary at times depending on cover and summer period

**Direct Report**: Assistant Scheme Manager

**Main duties will include**:

- Handling all manners of enquiries: from students, parents, universities and stakeholders in the business.
- Being accountable for timely responsiveness and taking appropriate action when receiving feedback from students, resolving customer issues at the time or referring them to management via the appropriate channels
- Distributing post and managing student parcel pick-up system
- Front-of-house and reception duties
- Preparing written correspondence as requested by other members of the management team
- Receiving student payments
- Assisting Scheme Manager in administrative actions required for all aspects of financial control including;
- Credit control
- Reconciling staff expenses
- Daily cash and card banking reconciliation
- Petty cash reconciliation
- Updating booking system with payments received or further charges
- Invoice reconciliation and payment request
- Ordering new office, cleaning and maintenance supplies
- Preparing arrival packs for new residents
- Publishing and distributing signage for notice boards around scheme
- Checking returned licence acceptances ensuring all relevant documents have been received
- Perform room viewings for potential new residents
- Assisting the Assistant Scheme Manager with administrative tasks as required
- Work with the marketing team to actively promote and explore new marketing avenues
- Organising social events on site, monitoring social media and updating our social media streams

**Other Duties**
- Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends
- Perform and document regular inspections of residents flats
- Monitoring social media and updating our social media streams
- Receiving student payments
- Preparing written correspondence as requested by other members of management team
- Publishing and distributing signage for notice boards around scheme
- Work with the marketing team to actively promote and explore new marketing avenues

**You should have**

Ø Strong customer service skills

Ø Excellent communicator

Ø Strong organisational skills

Ø Experience with MS word/computer skills

Ø Proactive approach

**Job Type**: Part-time

**Salary**: £11.12 per hour

Expected hours: No more than 20 per week

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- Brighton (required)

Work Location: In person

Reference ID: Customer Service Administrator Part Time



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