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Administration Officer

7 months ago

Stafford, United Kingdom Penham Excel Limited Full time

**Penham Excel Limited** is a family owned **Enforcement Agents Company** based in **Stafford ST17 4DT** working on behalf of **Local Authorities, Property Management Companies and Law Firms collecting Council Tax, Business Rates and Commercial Rent Arrears.**

The key duties and responsibilities of the position are to provide **administrative support** to clients and Enforcement Agents and to ensure the **performance targets** for the collection of arrears are met and that the client accounts are serviced in the most effective and efficient manner. The role includes the **preparation and processing of work** for Agents and dealing with **telephone calls** and **correspondence** from customers. Also included in the role is the **negotiating of payments** and arrangements and taking action in case of **defaults.** Liaison with clients and their customers will be required and the post holder will be carrying out all duties in accordance with company policy, **regulations and legal requirements.**

Some **telesales and marketing **duties will be included in some of the roles, to promote the commercial side of the business. **Extra bonuses** may be payable at the end of the probationary period for successful new business gained.

The post holder must be able to
- work to deadlines
- have good organisational and negotiating skills
- a high standard of numeracy and the ability to interpret legislation and communicate orally and in writing.
- The post holder will be using a bespoke computer system specifically written for the Company's requirements and a good knowledge of software packages such as Word and Excel will be advantageous.
- Benefits to include
- Full training provided
- Free parking on the edge of Stafford town centre
- 20 days holiday plus all Bank Holidays
- Hours of work 8.30 am to 5.00 pm Monday to Friday with an hour lunch break

**Salary**: From £10.42 per hour

Expected hours: 37.5 per week

**Benefits**:

- Casual dress
- Company events
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: JW/SH060324