Customer Service Administrator

2 months ago


Manchester, United Kingdom Optima Health Full time

**Job Title**: Customer Service Administrator
**Location**: Manchester, M3 4EA
**Salary**: £21,255
**Contract Type**: Permanent
**Hours**: Full time 37.5 hours, Monday to Friday

**Role Summary**:
**Main Duties and Responsibilities include**:

- Answer incoming calls professionally, welcoming callers to the service and providing information and updates.
- Triage referrals in line with clinical decision tree and client specific requirements.
- Contact employees to book appointments
- Provide confirmation correspondence and telephone updates to clients and employees on case progression.
- Chase older cases providing proactive updates to clients.
- Correctly log all activities and notes within the case management system ensuring it is up to date.
- Manage complaints in line with Optima Health's complaint handling process.

**Experience, skills and knowledge required for the role**:

- Strong written and verbal communication skills
- Good attention to detail
- Able to work under pressure
- Solutions focused
- Good IT / PC skills including Microsoft packages

**What Can We Offer You?**
- Excellent training and development opportunities
- 25 days annual leave + Bank Holidays
- Employee discounts with big brands through Perkbox
- Eye care test vouchers
- Flu vaccination
- Buy and sell holiday scheme
- Share save scheme
- Fantastic pension scheme
- Life assurance

**About Us**

The new Optima Health is the UK market leader in the provision of Occupational Health and Wellbeing services. Formed by the combination of three leading businesses (Optima Health, TP Health and Healthwork), the new Optima Health is more than the consolidation of the individual legacy businesses, our combined and complementary capability means we can offer unrivalled clinical expertise and industry leading tailored solutions to our clients. Our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people.

Optima Health not only provide an excellent package, but we also offer a structured induction and training programme in your first few weeks, with touchpoints all the way through and support from your Line Manager. One of our core values is One Team and growing and developing together is our key commitment. We offer tailored career development and opportunities for further training and qualifications, to support you in your career journey.
- Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation._



  • Manchester, United Kingdom Customer Service Apprenticeship - CareerMakers Full time

    **Level 2 Customer Service Practitioner Apprenticeship** **CareerMakers Recruitment** (M4 1LE) are seeking a highly motivated and customer - focused **Customer Service Practitioner** to join their team as an apprentice. In this role, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products...


  • Manchester, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our Customer and Digital Connect department, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective support to customers via...


  • Manchester, United Kingdom Page-Hired Full time

    **Customer Service Administrator Manchester** - Work with high-profile clients in the sports industry. - Rare opportunity to be part of a specialised sector in Law. - Start as Customer Service Administrator see career growth into other areas of the business. - Join a supportive and friendly team. Are you passionate about sport and media law? Do you thrive...


  • Manchester, United Kingdom Futures Full time

    Futures are working with a leading player in the FMCG industry, known for their innovative products and commitment to excellence. Due to growth, we are looking for a dynamic and detail-oriented Sales Administrator to join our team and support daily sales and wider commercial operations.The Sales Administrator will play a crucial role in supporting the sales...


  • Manchester, United Kingdom Futures Full time

    Futures are working with a leading player in the FMCG industry, known for their innovative products and commitment to excellence. Due to growth, we are looking for a dynamic and detail-oriented Sales Administrator to join our team and support daily sales and wider commercial operations.The Sales Administrator will play a crucial role in supporting the sales...


  • Manchester,, Greater Manchester, United Kingdom Futures Full time

    Futures are working with a leading player in the FMCG industry, known for their innovative products and commitment to excellence. Due to growth, we are looking for a dynamic and detail-oriented Sales Administrator to join our team and support daily sales and wider commercial operations.The Sales Administrator will play a crucial role in supporting the sales...


  • Manchester, United Kingdom Essential Personnel Full time

    **Customer Services Administrator** Our chemical company is recruiting an Customer services administrator to work at their site **near Manchester Airport.** In your role as **Customer Services Administrator **you will be customers receive their orders in a timely manner. **Duties Include**: - Taking incoming product orders - Generating and following up...


  • Manchester, United Kingdom Pertemps Network Group Full time

    **Customer Service Administrator**: - V20111209**£14.47 Per Hour** - Full Time**Temporary** **Manchester, Greater Manchester** **Customer Service And Call Centre** **Job Description**: - Customer Service Administrator - Immediate Start 2 Month ongoing full time temporary assignment - South Manchester based Company - £14.47 per hour - 9am-4.30pm Monday...


  • Manchester, United Kingdom Richard Haworth Ltd Full time

    Richard Haworth is a well-established business, trading since 1876 in the supply of fine têxtiles. We are the UK’s leading supplier of bed, bath, and table linen to the UK hospitality sector. We service establishments right through from luxury and boutique hotels to guest houses, Michelin star restaurants and holiday camps. If you have stayed in a...


  • Manchester, United Kingdom Great Bear Full time

    **Company Description** Following years of accelerated growth Culina Group is now a £2.2billion+ turnover business, employing over 22,000 staff, with a fleet of more than 5,000 vehicles. Culina Group operates from over 100+ depots across the UK and Ireland, serving more than 1,000 clients over its framework of chilled, ambient, contract packaging solutions...


  • Manchester, United Kingdom DHL Full time

    Contract Type: Permanent (Full-Time) Shift patterns: Monday - Friday between 06:00 - 19:00 Location: Manchester - M32 0UT **Salary**: £22,000 - £24,100 DHL, an award-winning leading supply chain business is seeking an experienced Customer Service Administrator to play a vital role providing administrative support to the management team and delivering...


  • Manchester, United Kingdom HaslerRail AG Full time

    **Description**: HaslerRail AG continues the Swiss tradition of over 130 years in the field of railway technology. We are leaders in the development and manufacture of electro technical equipment for the railway industry. The name Hasler is synonymous worldwide with Swiss quality in the railway sector and is well anchored in it. Are you a a detail-oriented...


  • Manchester, United Kingdom Page-Hired Full time

    **Customer Service Administrator** - Manchester - On-boarding & training - Flexible working shifts - Hybrid working - Basic salary of 23k **Key responsibilities consist of**: - Process customer inquiries and requests efficiently - Maintain accurate and organised records of customer interactions and transactions - Coordinate between other departments -...


  • Manchester, United Kingdom Great Bear Full time

    Company Description Great Bear is a leading 3rd party logistics business providing a wide range of ambient warehousing services, shared-user and dedicated transport solutions to a wide variety of customers alongside offering a flexible mix of added-value services to simplify supply chain. We operate over 7 million sq.ft. of warehousing space across 30+...


  • Manchester, United Kingdom Capita Full time

    Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements. **Job title**: Customer Service Administrator **Salary: £21,255** **12-month Fixed Term Contract** **Hours: 37.5...


  • Manchester, United Kingdom Capita Full time

    **Salary: £21,255** **12 month FTC** **Hours: 37.5 Hours a week. Monday - Friday flexible between the hours of 8am - 6pm.** **Location: Office based on Oxford Road, Manchester City Centre.** Our Operations Team require additional administrators to work within our Life and Pension division on a 12 month fixed-term basis. The role will include data...


  • Manchester, United Kingdom Capita Full time

    **Salary: £21,255** **12 month FTC** **Hours: 37.5 Hours a week. Monday - Friday between the hours of 8am - 6pm.** **Location: Office based on Oxford Road, Manchester City Centre.** Our Operations Team require additional administrators to work within our Life and Pension division on a 12 month fixed-term basis. The role will include data inputting,...


  • Manchester, United Kingdom Page Personnel Full time

    A market leading company offering flexibility and progression - Enjoy a flexible work environment **About Our Client**: We specialise in sport and media law, channelling our expertise to offer clients an exceptional advantage. Our exclusive focus ensures that we work with the most skilled lawyers in the field, serving clients nationally and internationally....


  • Manchester, United Kingdom Capita Full time

    **Salary: £21,255** **12 month FTC** **Hours: 37.5 Hours a week. Monday - Friday between the hours of 8am - 6pm.** **Location: Office based on Oxford Road, Manchester City Centre.** Our Operations Team requires an additional administrator to be part of the payments and collections Team within our Life and Pension division on an initial 12 months...


  • Manchester, United Kingdom Capita Full time

    **Salary: £21,255** **12 month FTC** **Hours: 37.5 Hours a week. Monday - Friday between the hours of 8am - 6pm.** **Location: Office based on Oxford Road, Manchester City Centre.** Our Operations Team requires an additional administrator to be part of the payments and collections Team within our Life and Pension division on an initial 12 months...