Customer Service Administrator

3 months ago

Manchester, United Kingdom HaslerRail AG Full time

**Description**:
HaslerRail AG continues the Swiss tradition of over 130 years in the field of railway technology. We are leaders in the development and manufacture of electro technical equipment for the railway industry. The name Hasler is synonymous worldwide with Swiss quality in the railway sector and is well anchored in it.

Are you a a detail-oriented and customer-focused professional, skilled at managing administrative tasks and providing top-notch customer support? We have an exciting opportunity for you to join our team as a Customer Service Administrator

As a Customer Service Administrator, you will be responsible for the complete lifecycle of our repair services, ensuring customer satisfaction and providing professional support. Your key responsibilities will include:

- Managing the end-to-end process of repairs, including creating service requests, generating quotations, confirming sales orders, preparing service reports, overseeing shipping activities, and handling invoicing.
- Delivering exceptional customer support, promptly addressing inquiries and concerns in accordance with our company guidelines.
- Acting as the main point of contact for our customers at our Service Center in SHUK, serving as the interface between them and our organization.
- Attending regular meetings with customers to maintain strong relationships and address any specific needs or requirements.
- Collaborating with other departments as needed to seamlessly manage the workflow of repairs, ensuring efficient communication and coordination.
- Utilizing internal tools such as Oracle, Hart, Improve, Cinnamon, Excel Planning sheets, and IOTRAINS to carry out your administrative tasks effectively.
- Verifying the accuracy of data received from customers, such as RMA request forms and purchase orders.
- Coordinating with other HaslerRail customer service sites and agents from an administrative standpoint, managing status requests and purchase orders/sales orders.

**For this position, you will need**:

- You have completed commercial training (preferably in export) and/or have experience in export;
- You have a flair for technical products and several years of experience in sales administration and foreign trade. Advantageously, you have already worked for several years in a technical-industrial company. Other language skills such as German, French, Italian and Spanish would be a further advantage;
- You like to work in a team and enjoy technical product;
- You have good IT and PC user skills (Microsoft Office) as well as knowledge of an ERP system (e.g. Oracle, SAP, Baan etc.);
- You do not lose your head even in hectic times and can organise yourself well;
- You enjoy working with customers and are quick to recognise customer needs.

Please note that this is an office-based role. Our office is in Brookside Business Park Greengate, Middleton.
**We offer**:
You will have largely "free rein" to solve this interesting task independently. A versatile and responsible task in an international and future-oriented public transport company as well as a young and dynamic team await you. We also offer you professional and financial support in personal training and further education as well as progressive employment and working conditions.

Important information:
For this position, you must be able to work on-site.

To be considered for this position, you need a full valid work visa. Please note that for this position, we currently do not offer any kind of sponsorship or relocation support.

This is a direct recruitment. We ask agencies to abstain from presenting unsolicited profiles.

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