Customer Service Administrator

7 months ago

Manchester, United Kingdom Capita Full time

**Salary: £21,255**

**12 month FTC**

**Hours: 37.5 Hours a week. Monday - Friday between the hours of 8am - 6pm.**

**Location: Office based on Oxford Road, Manchester City Centre.**

Our Operations Team requires an additional administrator to be part of the payments and collections Team within our Life and Pension division on an initial 12 months fixed-term basis.

This is a full-time role on a hybrid working model, that can work flexibly both from home and in our Manchester office once full training is complete.

The role will include data inputting, banking of cheques with reconciliation work of various bank accounts, issuing payments and handling enquiries and other administrative duties.

Most of the incoming work has daily regulatory deadlines so speed, accuracy, and time management is essential to the role.

Customer experience is something that is very important to us and making our customers happy will be your number one priority. We aim to resolve any issues first time, which means we want team members who are dedicated to providing an excellent customer service experience to our customers.

**What you will do**:

- Complete administration tasks within service standards
- Process customer correspondence in line with documented procedures
- Ensure customer records are accurately maintained
- Communicate effectively both verbally and in writing
- Achieve targets to maintain productivity, quality and contractual service level agreements
- Manage own workload effectively and prioritise accordingly to meet targets
- Accurately complete any quality/productivity documentation required
- Answer inbound calls from customers within service standards

**What we are looking for**:
**What we are looking for**:

- Previous experience in a customer service / administration/reconciliation role
- A genuine passion for helping people.
- Confident communicator with a professional and friendly manner
- Excellent listening skills and an ability to problem solve.
- A fast learner with an attention to detail
- The ability to work under pressure and prioritise workload.
- Someone who is punctual and reliable.
- Excellent accuracy skills
- Ability to work as part of a team.
- The ability to use Microsoft Office Applications relevant to the role at the required level.

**About Capita Regulated Services**

At Regulated Services, we’re transforming the world of life and pensions, and mortgage services. We’re delivering responsible and sustainable services, helping our clients to respond to changing market factors and adapt to the needs of their customers both now and in the future. Our teams work with clients across the UK and Worldwide, offering a range of services from end-to-end administration, digital technology and business support to lending, account and arrears management. Join us and discover better as you shape the future of regulated service

**Notes**

**What’s in it for you?**
- A competitive basic salary of £21,255
- 23 days holiday **(rising to 27)** with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

**What we hope you will do next**

**Equal Opportunities**

**Job Type**: Fixed term contract
Contract length: 12 months

**Salary**: £21,255.00 per year

Work Location: In person

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