Customer Service Administrator
6 months ago
Contract Type: Permanent (Full-Time)
Shift patterns: Monday - Friday between 06:00 - 19:00
Location: Manchester - M32 0UT
**Salary**: £22,000 - £24,100
DHL, an award-winning leading supply chain business is seeking an experienced Customer Service Administrator to play a vital role providing administrative support to the management team and delivering excellent customer service.
DHL, award winning leading supply chain business is seeking a Customer Service Administrator to play a vital role coordinating our daily logistics requirements.
WHAT DOES THE ROLE ENTAIL?
As a Customer Service Administrator, you will be working in a busy call centre processing customer queries and working directly with our internal Engineers and Suppliers to ensure the smooth running of the helpdesk. The key responsibilities in this role include;
- Achieve call center KPI performance that allows the department to provide high-level service to the customer
- Ensuring all vendor and site calls are answered within the agreed CMC SLA timescales
- Liaise with service providers and engineering operations regarding maintenance activities to ensure cost is minimised and repairs & maintenance have been completed as per the agreed specifications.
- Assist sites' management and engineering teams to provide cost-effective services to their clients
WHAT DO WE NEED FROM YOU?
- Strong Communication skills (Telephone)
- Experience in working under a high Pressured environment (phones)
- Computer Literate - Word - Excel
- Fleet maintenance Knowledge is desirable but not essential
WHY CHOOSE US?
As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:
- Free confidential 24/7 GP service
- Hundreds of discounts (including retail, childcare + gym)
- Affordable loans & enhanced pension scheme
OUR APPROACH TO DIVERSITY & INCLUSION
BE AN ESSENTIAL PART OF EVERYDAY LIFE
DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.
UKIDSCUS
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