Customer Service Administrator

7 months ago


Manchester, United Kingdom Great Bear Full time

Company Description

Great Bear is a leading 3rd party logistics business providing a wide range of ambient warehousing services, shared-user and dedicated transport solutions to a wide variety of customers alongside offering a flexible mix of added-value services to simplify supply chain. We operate over 7 million sq.ft. of warehousing space across 30+ locations in the UK. Our distribution network spans all corners of the country.

Our Port Salford site are now recruiting for a Customer Service Administrator on a full time permanent basis.

**Salary**: £25,000 per annum.

Working hours: Any 5 in 7 days (Rotating 07:00 - 15:00, 08:00 - 16:00 & 09:00 - 17:00).

**Job Description**:
The purpose of a Customer Services Administrator is to support the day to day administration of Customer Services, offering outstanding contract support and customer service in a fast paced friendly environment and providing a continuous professional and dedicated service.

**Key Duties of a Customer Services Administrator**:

- Resolving various customer service queries and requests.
- Creating Daily/Weekly/Monthly Service and Export reports.
- Chasing orders and resolving delivery issues.
- Checking Daily Order Audits.
- Planning Parcel Traffic Orders and Communications.
- Planning Export Order collections - Haulier Confirmations.
- Managing Special Delivery Orders and cost control.
- Using the Customer Web Based Order Confirmation Systems Compliance.
- Creating Monthly KIP packs for review meetings.
- Liaising with personnel across different levels (Shift Managers, Transport Coordinators, Stock Control, Central Customer Service & Client Support Colleagues).
- Proactively looking for conscientious improvements.
- Maintaining Client SAP stock system accuracy.

**Qualifications**:

- Excellent organisational and communication skills.
- Be able to demonstrate a high level of expertise in a busy and demanding environment.
- Have a flexible and adaptable approach to working in order to meet the requirements of the business, particularly at peak periods during the year.
- Able to work well as part of a team in a busy office environment.
- Able to work to tight deadlines and manage their own time effectively.
- Knowledge of warehousing or transport software systems would be advantageous but not essential as full training will be given.

Additional Information

As part of its Drive to make Great Bear a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

- Competitive salary
- Competitive holiday entitlement
- Pension scheme
- Life Assurance
- Retail discounts via our benefit platform



  • Manchester, United Kingdom Customer Service Apprenticeship - CareerMakers Full time

    **Level 2 Customer Service Practitioner Apprenticeship** **CareerMakers Recruitment** (M4 1LE) are seeking a highly motivated and customer - focused **Customer Service Practitioner** to join their team as an apprentice. In this role, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products...


  • Manchester, United Kingdom Customer Labs Full time

    About UsWe are a team of passionate individuals who thrive on delivering exceptional customer experiences at Customer Labs.


  • Manchester, United Kingdom Page-Hired Full time

    **Customer Service Administrator Manchester** - Work with high-profile clients in the sports industry. - Rare opportunity to be part of a specialised sector in Law. - Start as Customer Service Administrator see career growth into other areas of the business. - Join a supportive and friendly team. Are you passionate about sport and media law? Do you thrive...


  • Manchester, United Kingdom Adecco Full time

    Job Description Our client, a leading organisation in the industry, is seeking a proactive and dedicated Customer Service Administrator to join their team.As a Customer Service Administrator, you will play a vital role in delivering first-class customer service and ensuring the smooth operation of the Customer Services Team.


  • Manchester, United Kingdom Search Consultancy Full time

    **Customer Service Administrator,Denton,£21,000,8:30am - 5pm Monday to Friday** Looking for a new customer service and admin opportunity based in Denton? We are looking for an experienced Customer Service Administrator to join a brand new sales team in our brand new office in Denton! NO WEEKEND OR LATE SHIFTS! CENTRAL DENTON LOCATION! **For the...


  • Manchester, United Kingdom Adecco Full time

    Our client, a leading organisation in the industry, is seeking a proactive and dedicated Customer Service Administrator to join their team.As a Customer Service Administrator, you will play a vital role in delivering first-class customer service and ensuring the smooth operation of the Customer Services Team.Responsibilities: Handle inbound calls and emails...


  • Manchester, United Kingdom Pertemps Network Group Full time

    **Customer Service Administrator**: - V20111209**£14.47 Per Hour** - Full Time**Temporary** **Manchester, Greater Manchester** **Customer Service And Call Centre** **Job Description**: - Customer Service Administrator - Immediate Start 2 Month ongoing full time temporary assignment - South Manchester based Company - £14.47 per hour - 9am-4.30pm Monday...


  • Manchester, United Kingdom CV-Library Full time

    Our client is seeking a proactive and dedicated Customer Service Administrator to join their team. As a Customer Service Administrator, you will play a vital role in delivering first-class customer service and ensuring the smooth operation of the Customer Services Team. Responsibilities: Handle inbound calls and emails from customers and respond promptly...


  • Manchester, United Kingdom AJ Bell Management Limited Full time

    Role Overview:We are seeking a skilled and articulate individual to join our Client Servicing Administration teams as a Customer Service Administrator. This role plays a vital part in providing exceptional service to our customers, processing requests, handling financial transactions, and resolving queries.


  • Manchester, United Kingdom Richard Haworth Ltd Full time

    Richard Haworth is a well-established business, trading since 1876 in the supply of fine têxtiles. We are the UK’s leading supplier of bed, bath, and table linen to the UK hospitality sector. We service establishments right through from luxury and boutique hotels to guest houses, Michelin star restaurants and holiday camps. If you have stayed in a...


  • Manchester, United Kingdom Rhode Island Coffee Full time

    Richard Haworth is a well-established business, trading since 1876 in the supply of fine têxtiles. We are the UK’s leading supplier of bed, bath, and table linen to the UK hospitality sector. We service establishments right through from luxury and boutique hotels to guest houses, Michelin star restaurants and holiday camps. If you have stayed in a...


  • Manchester, United Kingdom Adecco Uk Limited Full time

    Our client is seeking a proactive and dedicated Customer Service Administrator to join their team.As a Customer Service Administrator, you will play a vital role in delivering first-class customer service and ensuring the smooth operation of the Customer Services Team.Responsibilities: Handle inbound calls and emails from customers and respond promptly and...


  • Manchester, United Kingdom Great Bear Full time

    **Company Description** Following years of accelerated growth Culina Group is now a £2.2billion+ turnover business, employing over 22,000 staff, with a fleet of more than 5,000 vehicles. Culina Group operates from over 100+ depots across the UK and Ireland, serving more than 1,000 clients over its framework of chilled, ambient, contract packaging solutions...


  • Manchester, United Kingdom DHL Full time

    Contract Type: Permanent (Full-Time) Shift patterns: Monday - Friday between 06:00 - 19:00 Location: Manchester - M32 0UT **Salary**: £22,000 - £24,100 DHL, an award-winning leading supply chain business is seeking an experienced Customer Service Administrator to play a vital role providing administrative support to the management team and delivering...


  • Manchester, United Kingdom Adecco Full time

    Job Description Our client, a leading organisation in the industry, is seeking a proactive and dedicated Customer Service Administrator to join their team. As a Customer Service Administrator, you will play a vital role in delivering first-class customer service and ensuring the smooth operation of the Customer Services Team. Responsibilities: Handle...


  • Manchester,, Greater Manchester, United Kingdom Adecco Full time

    Our client, a leading organisation in the industry, is seeking a proactive and dedicated Customer Service Administrator to join their team. As a Customer Service Administrator, you will play a vital role in delivering first-class customer service and ensuring the smooth operation of the Customer Services Team.Responsibilities:Handle inbound calls and emails...


  • Manchester, United Kingdom Adecco Full time

    Our client, a leading organisation in the industry, is seeking a proactive and dedicated Customer Service Administrator to join their team. As a Customer Service Administrator, you will play a vital role in delivering first-class customer service and ensuring the smooth operation of the Customer Services Team.Responsibilities:Handle inbound calls and emails...


  • Manchester, United Kingdom Adecco Full time

    Our client, a leading organisation in the industry, is seeking a proactive and dedicated Customer Service Administrator to join their team. As a Customer Service Administrator, you will play a vital role in delivering first-class customer service and ensuring the smooth operation of the Customer Services Team.Responsibilities:Handle inbound calls and emails...


  • Manchester, United Kingdom Ultimate Performance Full time

    To keep up with the growing demand for our services, we are seeking the support of a Customer Service Administrator (both full and part-time positions available!). **The Business** Ultimate Performance (U.P.) has forged a reputation as the world’s foremost body transformation experts, delivering exceptional client results under the mantra "maximum...


  • Manchester, United Kingdom Page-Hired Full time

    **Customer Service Administrator** - Manchester - On-boarding & training - Flexible working shifts - Hybrid working - Basic salary of 23k **Key responsibilities consist of**: - Process customer inquiries and requests efficiently - Maintain accurate and organised records of customer interactions and transactions - Coordinate between other departments -...