Customer Service Administrator
6 months ago
Company Description
Great Bear is a leading 3rd party logistics business providing a wide range of ambient warehousing services, shared-user and dedicated transport solutions to a wide variety of customers alongside offering a flexible mix of added-value services to simplify supply chain. We operate over 7 million sq.ft. of warehousing space across 30+ locations in the UK. Our distribution network spans all corners of the country.
Our Port Salford site are now recruiting for a Customer Service Administrator on a full time permanent basis.
**Salary**: £25,000 per annum.
Working hours: Any 5 in 7 days (Rotating 07:00 - 15:00, 08:00 - 16:00 & 09:00 - 17:00).
**Job Description**:
The purpose of a Customer Services Administrator is to support the day to day administration of Customer Services, offering outstanding contract support and customer service in a fast paced friendly environment and providing a continuous professional and dedicated service.
**Key Duties of a Customer Services Administrator**:
- Resolving various customer service queries and requests.
- Creating Daily/Weekly/Monthly Service and Export reports.
- Chasing orders and resolving delivery issues.
- Checking Daily Order Audits.
- Planning Parcel Traffic Orders and Communications.
- Planning Export Order collections - Haulier Confirmations.
- Managing Special Delivery Orders and cost control.
- Using the Customer Web Based Order Confirmation Systems Compliance.
- Creating Monthly KIP packs for review meetings.
- Liaising with personnel across different levels (Shift Managers, Transport Coordinators, Stock Control, Central Customer Service & Client Support Colleagues).
- Proactively looking for conscientious improvements.
- Maintaining Client SAP stock system accuracy.
**Qualifications**:
- Excellent organisational and communication skills.
- Be able to demonstrate a high level of expertise in a busy and demanding environment.
- Have a flexible and adaptable approach to working in order to meet the requirements of the business, particularly at peak periods during the year.
- Able to work well as part of a team in a busy office environment.
- Able to work to tight deadlines and manage their own time effectively.
- Knowledge of warehousing or transport software systems would be advantageous but not essential as full training will be given.
Additional Information
As part of its Drive to make Great Bear a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.
Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:
- Competitive salary
- Competitive holiday entitlement
- Pension scheme
- Life Assurance
- Retail discounts via our benefit platform
-
Customer Service Apprenticeship
6 months ago
Manchester, United Kingdom Customer Service Apprenticeship - CareerMakers Full time**Level 2 Customer Service Practitioner Apprenticeship** **CareerMakers Recruitment** (M4 1LE) are seeking a highly motivated and customer - focused **Customer Service Practitioner** to join their team as an apprentice. In this role, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products...
-
Customer Service Administrator
7 months ago
Manchester, United Kingdom Page-Hired Full time**Customer Service Administrator Manchester** - Work with high-profile clients in the sports industry. - Rare opportunity to be part of a specialised sector in Law. - Start as Customer Service Administrator see career growth into other areas of the business. - Join a supportive and friendly team. Are you passionate about sport and media law? Do you thrive...
-
Customer Service Administrator
6 months ago
Manchester, United Kingdom Pertemps Network Group Full time**Customer Service Administrator**: - V20111209**£14.47 Per Hour** - Full Time**Temporary** **Manchester, Greater Manchester** **Customer Service And Call Centre** **Job Description**: - Customer Service Administrator - Immediate Start 2 Month ongoing full time temporary assignment - South Manchester based Company - £14.47 per hour - 9am-4.30pm Monday...
-
Customer Service Administrator
1 month ago
Manchester, United Kingdom CV-Library Full timeCustomer Service Administrator Monday-Friday 9am-5pm (Office based) £22,308 Permanent, full time Manchester Do you have strong administration/customer service experience? Are you a highly organised individual with strong admin skills looking for your next challenge? If so, then we have the role for you! Our client, a leading company who...
-
Customer Services Administrator
5 months ago
Manchester, United Kingdom Great Bear Full time**Company Description** Following years of accelerated growth Culina Group is now a £2.2billion+ turnover business, employing over 22,000 staff, with a fleet of more than 5,000 vehicles. Culina Group operates from over 100+ depots across the UK and Ireland, serving more than 1,000 clients over its framework of chilled, ambient, contract packaging solutions...
-
Customer Service Administrator
5 months ago
Manchester, United Kingdom DHL Full timeContract Type: Permanent (Full-Time) Shift patterns: Monday - Friday between 06:00 - 19:00 Location: Manchester - M32 0UT **Salary**: £22,000 - £24,100 DHL, an award-winning leading supply chain business is seeking an experienced Customer Service Administrator to play a vital role providing administrative support to the management team and delivering...
-
Customer Service Administrator
6 months ago
Manchester, United Kingdom Page-Hired Full time**Customer Service Administrator** - Manchester - On-boarding & training - Flexible working shifts - Hybrid working - Basic salary of 23k **Key responsibilities consist of**: - Process customer inquiries and requests efficiently - Maintain accurate and organised records of customer interactions and transactions - Coordinate between other departments -...
-
Customer Service Administrator
6 months ago
Manchester, United Kingdom Capita Full timeEnsures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements. **Job title**: Customer Service Administrator **Salary: £21,255** **12-month Fixed Term Contract** **Hours: 37.5...
-
Customer Service Administrator
7 months ago
Manchester, United Kingdom Page Personnel Full timeA market leading company offering flexibility and progression - Enjoy a flexible work environment **About Our Client**: We specialise in sport and media law, channelling our expertise to offer clients an exceptional advantage. Our exclusive focus ensures that we work with the most skilled lawyers in the field, serving clients nationally and internationally....
-
Customer Service Administrator
5 months ago
Manchester, United Kingdom CW RECRUITMENT Full time**Customer Support Administrator - Manchester M40 - £24.5k - £25k + great benefits & career development** **Join our busy friendly team dealing with a variety of tasks -** Log all orders and quotes as and when they are received. Amend any orders, Activate and process sales orders. Provide support and cover for team. As a Customer Service Representative,...
-
Customer Service Administrator
5 months ago
Manchester, United Kingdom Capita Full time**Salary: £21,255** **12 month FTC** **Hours: 37.5 Hours a week. Monday - Friday between the hours of 8am - 6pm.** **Location: Office based on Oxford Road, Manchester City Centre.** Our Operations Team requires an additional administrator to be part of the payments and collections Team within our Life and Pension division on an initial 12 months...
-
Customer Service Administrator
6 months ago
Manchester, United Kingdom Capita Full time**Salary: £21,255** **12 month FTC** **Hours: 37.5 Hours a week. Monday - Friday between the hours of 8am - 6pm.** **Location: Office based on Oxford Road, Manchester City Centre.** Our Operations Team requires an additional administrator to be part of the payments and collections Team within our Life and Pension division on an initial 12 months...
-
Customer Service Administrator
1 month ago
Manchester, United Kingdom Freejobquotes.co. Full timeJob SummaryWe are seeking a highly organized and detail-oriented individual to join our customer care team as a Customer Service Administrator. In this role, you will be responsible for managing customer accounts, processing payments, and performing internet-based traces to locate missing customers with outstanding balances.Key ResponsibilitiesManage...
-
Administrator and Customer Service
6 months ago
Manchester, United Kingdom DNA Recruitment Solutions Limited Full timeOverview: **Responsibilities**: - Provide information about products and services - Process orders, returns, and exchanges - Resolve customer complaints in a professional manner - Maintain customer records and update account information - Collaborate with other team members to ensure customer satisfaction Qualifications: - Strong phone etiquette and...
-
Customer Service Administrator
6 months ago
Manchester, United Kingdom DHL Full timePay Rate: £22,000 - £24,400 Contract Type: 12 months fixed term Shift patterns: Monday - Friday 08:00- 16:00 Location: Manchester - M32 0UT DHL, award winning leading supply chain business is seeking a Customer Service Administrator to play a vital role coordinating our daily logistics requirements. WHAT DOES THE ROLE ENTAIL? As a Customer Service...
-
Customer Service Administrator
6 months ago
Manchester, United Kingdom Pentagon Motor Group Full timeJob Introduction Pentagon Motor Group have a fantastic opportunity available to join our Manchester based Maxus Van team that will see you delve into the world of both Sales and Service! So if you... - Have a passion for teamwork - Enjoy the buzz of a fast-paced work environment - Take pride in doing your job to the best of your ability Then we would love...
-
Customer Service Administrator
6 months ago
Manchester, United Kingdom The Growth Company Full timeThe Education and Skills Team has a new exciting vacancy for a Customer Service Administrator who will ensure that accurate data is entered within relevant systems to claim funding from various agencies, and to assist with a variety of administration duties. As one of the largest providers of skills and training in the UK, we are dedicated to supporting...
-
Customer Service Administrator
6 months ago
Manchester, United Kingdom Aira Full time**About Aira***: We are a next-generation home energy champion. We passionately believe that creating smart, sustainable homes, and a world class working environment is our way to make a positive impact in the world. Aira's mission is to advance the next generation of home energy solutions, creating intelligent, sustainable homes for a meaningful impact....
-
Customer Service Administrator
6 months ago
Manchester, United Kingdom Pentagon Motor Group Ltd. Full timePentagon Motor Group have a fantastic opportunity available to join our Manchester based Maxus Van team that will see you delve into the world of both Sales and Service! So if you... - Have a passion for teamwork - Enjoy the buzz of a fast-paced work environment - Take pride in doing your job to the best of your ability Then we would love to hear from...
-
Customer Service Administrator
5 months ago
Manchester, United Kingdom BES Group Full time**The BES Group are the leading end to end solution provider in the Testing, Inspection, Certification and Compliance sector. Our team of experts cover an extensive range of engineering services.** We’ve gone from strength to strength over recent years, welcoming the very best risk management businesses to our Group. As a result, we’ve grown both our...