Property & Estate Management Officer

3 weeks ago

Powys, United Kingdom Wales & West Housing Full time

We are seeking an experienced **Property & Estates Management Officer**, time served in a similar technical role within either a housing or customer focused environment.

You will support our two award-winning companies to make a real difference to people’s lives, homes and communities across South Wales, but mainly in Bridgend, Vale of Glamorgan, Caerphilly, Powys, and Merthyr.

**Are you**:

- Genuinely passionate about making a difference to our residents and able to use your initiative to deliver top quality customer service?
- Positive with a flexible attitude and strong values that align well to WWH values?
- A confident communicator? We expect you to put the customer at the centre of our decision making, through “What Matters Conversations” with individual residents and “Have We Listened” consultations with groups to make informed decisions.

**Do you have**:

- A strong customer focused and empathetic approach?
- The ability to work as part of a small, busy team as well as to work alone and therefore capable of organising your workload and making decisions?
- A combination of skills and personal characteristics that include an in-depth understanding of properties and their defects - an ability to diagnose and rectify common problems within buildings - as well as excellent customer service and interpersonal skills to deal with people in their own homes in a front-line housing setting?
- A level 4 qualification within the Construction Industry or are you willing to work towards one?
- Excellent communication skills and are you able to provide a high quality, friendly customer-orientated service?
- Do you have the self-awareness to continuously improve yourself and others?
- A proven track record of working in the construction industry/ Housing Association or a similar role with the skills and experience to undertake the role and accountabilities as set out in the attached role profile?

If so, we want to hear from you

**What’s in it for you?**

In return for your hard work, commitment and innovation, you will enjoy an environment focused on more than just competitive pay. You’ll enjoy:

- Salary £38,569 - £42,962 per annum.
- Choice of Defined Contribution or Defined Benefit pension, both including 3x death in service life insurance cover.
- 25 days annual leave, increasing to 30 days incrementally over 5 years service.
- The ability to buy and sell up to 5 days leave (pro rata), as well as, time off for volunteering, health screening and more.
- 9 Bank Holidays per annum, including an extra day at Christmas
- Opportunities to develop and grow.
- Regular feedback, training and support from your manager and team.
- Comprehensive support in case of sickness with a generous sick pay scheme, critical illness cover and support through an employee assistance and counselling service.
- Health related cash back scheme - “Simply Health”.
- A permanent contract ensuring job security and lots more.

**What you will be doing?**

As a Property & Estates Officer you will be working on a patch across South Wales local authorities, engaging with residents, staff and contractors as well as managing properties. Every day is different and varied and can be challenging. The main responsibilities of the role include:

- Identifying and resolving problems that residents have reported in their homes, including damp and mould inspections.
- Undertaking stock condition surveys and assisting with future cyclical planned maintenance works for your patch.
- Making sensible investment decisions about future works.
- Undertaking fire risk assessments in blocks of flats (Training will be provided).
- Undertaking safety and compliance checks and assessing risks.
- Proactively leading, managing and developing the team of site staff in line with the WWHG way.
- You will enable the delivery of services to our residents by providing effective support to all departments and front-line staff within the Group.

For further information about the role please view the attached role profile.

**Where is the role based?**

You will be patch based, we envisage your patch being Bridgend, Vale of Glamorgan, Caerphilly, Powys, and Merthyr. While you will spend most of your time in your patch, you will be expected to work from time to time across the whole of South Wales, and to provide cover for colleagues in their patches for annual leave or when additional support is needed etc.

**Who are Wales & West Housing Group (WWHG)?**
- We’re a leading and well-established Welsh employer - over 620 employees across the WWH Group, we provide affordable homes and services to more than 20,000 residents in over 12,000 properties across Wales.
- Multi-award winning - ranked as 3* ‘World Class’ in the 2022 Best Companies list and the first organisation in Wales to be awarded the Investors In People (IiP) Platinum status.

**Want to find out more?**
- Why are you interested in the role?
- Any relevant skills, knowledge and behaviours

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