Customer Service Administrator

7 months ago


Houghton le Spring, United Kingdom Pertemps Network Group Full time

**Job Description**:
**Regional Customer Service Support Administrator**

**Penshaw**

**37 hours per week**

**Up to £10.51 per hour**

Details of the role:
**37 hours, Monday to Friday, 8.30 to 4.40 - Flexi Time / Agile working maybe offered once a probation period has ended.**
- Processing of purchase orders for a number of departments
- Payment of Service providers using CRM & CF
- Assisting with the planned power cut process, raising jobs in an in-house system & producing letters in accordance with OFGEM standards.
- Participation in Call Centre overflow - speaking to our customers (assisting our call centre at peak periods & for large power cuts).
- Supporting the St Ltg faults process in accordance with OFGEM standards - using CRM & CFS
- Supporting the 3rd party Damage process, collating costs to invoice to the 3rd party
- Supporting the Streetworks process, dealing with Permits, Local Authorities & Service Providers
- Assisting with stationery ordering and postal duties.
- Liaising with site staff via the telephone

The successful applicant would not be involved in all of these processes but may assist in any of them (with training) dependent upon business need. This is also not a comprehensive list of all work/tasks that are completed within the section.

**Key Competencies**:

- ** Proven background in Administration**:

- ** Strong IT skills**:

- ** Good planning and organisation skills**:

- ** Strong written and verbal communication skills**:

- ** Confident Team Player**:

- ** Desire to learn and develop**:

- ** Experience in a Customer service or Streetworks role would also be of benefit, but not a requirement



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