Customer Service Advisor

7 months ago

Houghton le Spring, United Kingdom Morgan King Full time

We are seeking talented individual at a leading industrial company in Houghton le Spring as a Customer Service Advisor We are looking for someone who can leverage their transferrable skills to deliver exceptional service to our valued customers.

**Role Overview**:
As a Customer Service Advisor, you will be the first point of contact for our customers, providing timely and professional assistance to address inquiries and resolve issues. Your responsibilities will include:

- Providing accurate product information, pricing, and availability to customers.
- Processing orders, returns, and exchanges efficiently and accurately.
- Resolving customer complaints and escalating issues as needed to ensure timely resolution.
- Building and maintaining strong relationships with customers to promote loyalty and satisfaction.
- Collaborating with internal teams to coordinate order fulfillment and ensure customer needs are met.

**What We Offer**:

- Competitive hourly rate ranging from £14 to £16 per hour, commensurate with experience.
- Opportunity to gain valuable experience in the industrial sector and develop transferrable skills.
- Supportive work environment with opportunities for growth and advancement.
- Ongoing temporary position with the potential for long-term opportunities.

**Requirements**:

- Previous experience in customer service, with a background in manufacturing, construction, or industrial sectors preferred.
- Excellent communication and interpersonal skills, with a strong focus on customer satisfaction.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Strong problem-solving skills with a proactive approach to addressing customer needs.
- Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
- Ability to work independently and as part of a team to achieve common goals.

Join us in our commitment to excellence in customer service and innovation in the industrial sector If you are a motivated individual with transferrable skills from the manufacturing, construction, or industrial industries, we want to hear from you.
- To apply, please submit your CV._

Morgan King is an equal opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply.

**Job Types**: Full-time, Temporary contract

**Salary**: £14.00-£16.00 per hour

Expected hours: 40 per week

**Benefits**:

- Additional leave
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to Commute:

- Houghton le Spring (required)

Work Location: In person

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