Customer Service Advisor
3 days ago
CALL CENTRE - CUSTOMER ADVISORS / CALL HANDLERS - INBOUND
FULL TIME
Pay rate up to £10.51 per hour
37 hours per week between 6am and 8pm over 5 days out of 7, Monday to Sunday
Penshaw - Free parking available, good transport links
Temporary to Permanent
Excellent training & development
Training - 4 weeks full time training.
We are looking for call centre customer advisors to take predominately inbound calls for one of our prestigious clients. Our client offers an excellent work environment with ongoing training and development and they like to acknowledge and reward success andis aware how important it is that workers feel appreciated and part of the team.
Strong customer service skills are essential. You must be confident in handling a wide range of incoming and outgoing calls with customers and work to a high quality standard of delivery. Experience of working in a customer service environment is essential;this doesn't necessarily mean you've worked in a call centre before.
Opportunities and excellent training will be given to those without call centre experience.
However good IT literacy is essential, especially a good knowledge of Microsoft office packages along with excellent organisational skills.
Key Responsibilities:
Deliver excellent customer experience in line with the company's Quality Framework
Take ownership of all contacts, including enquiries and complaints, and use initiative to develop practical solutions to resolve the situation
Input quality and accurate information into core IT systems, enabling operational colleagues to respond to the needs of the customer fully informed and in a timely fashion
Liaise with internal departments and external companies to ensure a seamless and consistent service for customers
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