Inbound Customer Service
5 days ago
We have some exciting opportunities for customer service professionals to join an award-winning Contact Centre based in Penshaw.
Our client's vision is to be the best energy company in serving their customers whilst delivering sustainable energy solutions, supporting over 3.9 million homes and businesses.
As a dedicated Contact Centre Advisor, you will be integral to achieving this. Your Customer First mind-set combined with your ability to provide a professional, quality service to their customers will be vital as they strive to continually deliver a consistent10 out of 10 customer experience to all customers.
What they offer:
- Employee Assistance Programme
- Structured training programme and learning academy
- Reward and Recognition scheme
- Free on-site parking
- Good public transport links
- 27% Shift allowance for unsocial hours
- Overtime opportunities
- Excellent career progression opportunities
- Pension Scheme
- Variety of shifts available
**Key Responsibilities**:
- Deliver excellent customer experience in line with the company's Quality Framework
- Take ownership of all contacts, including enquiries and complaints, and use initiative to develop practical solutions to resolve customer queries
- Input quality and accurate information into core IT systems, to enable
- colleagues to respond to customers with a resolution in a timely manner
- Liaise with internal departments and external companies to ensure a seamless and consistent service for the customers
**Essential Skills**:
- Strong customer service skills
- Problem solver
- Confident in handling a wide range of contacts, with a focus on delivering a high standard of customer experience
- Good IT literacy, in particular a good working knowledge of Microsoft office packages
- Excellent organisational skills
-
Customer Service Advisors
5 days ago
Houghton Le Spring, United Kingdom Pertemps Newcastle Full time**CALL CENTRE - CUSTOMER ADVISORS / CALL HANDLERS - INBOUND** FULL TIME- Pay rate £9.46 to £10.16 per hour - 37 hours per week between 6am and 8pm over 5 days out of 7, Monday to Sunday - Penshaw - Free parking available, good transport links - Temporary to Permanent - Excellent training & development Training - 4 weeks full time training. We are looking...
-
Inbound Customer Service Advisor
1 day ago
Houghton Le Spring, United Kingdom Pertemps Newcastle & Gateshead Full time**CALL CENTRE - CUSTOMER ADVISORS / CALL HANDLERS - INBOUND Pay rate up to £10.51 per hour 37 hours per week between 6am and 8pm over 5 days out of 7, Monday to Sunday Penshaw - Free parking available, good transport links Temporary to Permanent Excellent training & development** Training - 4 weeks full time training. We are looking for call centre customer...
-
Inbound Customer Service
3 days ago
Houghton Le Spring, United Kingdom Pertemps Newcastle & Gateshead Full time**Temporary to Permanent Opportunities Penshaw** We have some exciting opportunities for customer service professionals to join an award-winning Contact Centre based in Penshaw. Our client's vision is to be the best energy company in serving their customers whilst delivering sustainable energy solutions, supporting over 3.9 million homes and businesses. As a...
-
Customer Service Advisor
3 days ago
Houghton Le Spring, United Kingdom Pertemps Newcastle & Gateshead Full timeCALL CENTRE - CUSTOMER ADVISORS / CALL HANDLERS - INBOUND FULL TIME Pay rate up to £10.51 per hour 37 hours per week between 6am and 8pm over 5 days out of 7, Monday to Sunday Penshaw - Free parking available, good transport links Temporary to Permanent Excellent training & development Training - 4 weeks full time training. We are looking for call centre...
-
Inbound Customer Service Advisor
7 months ago
Newton-le-Willows, United Kingdom Page Personnel Full timeWarrington based - Leading UK company - Training provided **About Our Client**: Currently, our client stands as one of the largest independent tyre wholesalers in the United Kingdom. They have achieved this position through their commitment to meeting the needs of their customers efficiently and effectively. The company has honed its operations over the...
-
Customer Service
5 days ago
Houghton le Spring, United Kingdom 08-PA Full timeAre you looking for a new customer service role? If so, we would love to hear from you!! We are a growing customer service contact centre based in Houghton-Le-Spring that are looking to add a new team of Customer Service Advisors to the operation. You will receive 3 weeks of fully paid training when you start the role and ongoing personal...
-
Customer Service Representative
7 months ago
Houghton le Spring, United Kingdom Nova Bathrooms Full timeWe require an outgoing and friendly customer service representative to join our new Nova Bathrooms team in the North East. Nova Bathrooms are package bathroom specialists. We supply and fit complete bathrooms from ceiling to floor and everything in between. You will be office based and duties will include: 1. Supporting our sales team with follow up calls...
-
Customer Service Advisor
7 months ago
Houghton le Spring, United Kingdom Morgan King Full timeWe are seeking talented individual at a leading industrial company in Houghton le Spring as a Customer Service Advisor! We are looking for someone who can leverage their transferrable skills to deliver exceptional service to our valued customers. **Role Overview**: As a Customer Service Advisor, you will be the first point of contact for our customers,...
-
Customer Service Advisor
12 hours ago
Houghton le Spring, United Kingdom Pertemps Network Group Full time**Job Description**: Do you want to help power your career and be part of an evolving energy industry? The energy industry is advancing with investment in smart technology innovation and Northern Powergrid, as the company responsible for powering everyday life for 8 million customers across 3.9 million homes and businesses in the North East, Yorkshire and...
-
Inbound Sales Advisor- Homeworking
7 days ago
Houghton le Spring, United Kingdom Pacifica Group Ltd Full time**Please note All training and initial sign off's may be conducted in office" Sales & Customer Account Specialist - UK Warranty (Pacifica Group) Over view Customer & Clients - Provide world class customer experience related to the registration of a warranty & the sale of extended warranty, ensuring the customer is provided with all the information and...
-
Customer Service Agent
5 days ago
Houghton Le Spring, United Kingdom Greenbean Full timeWe are looking for customer service agents to join our clients award-winning Contact Centre If you are enthusiastic about customer service and can deliver an outstanding customer experience, then the below may be of interest to you! Our client is based in Penshaw, Houghton le Spring and offer the following: - Full time hours - Enrolment into the Pension...
-
Customer Service Administrator
7 months ago
Houghton le Spring, United Kingdom Pertemps Network Group Full time**Job Description**: **Regional Customer Service Support Administrator** **Penshaw** **37 hours per week** **Up to £10.51 per hour** Details of the role: **37 hours, Monday to Friday, 8.30 to 4.40 - Flexi Time / Agile working maybe offered once a probation period has ended.** - Processing of purchase orders for a number of departments - Payment of...
-
Customer Service Representative
1 week ago
Houghton-Le-Spring, Durham, United Kingdom Arnold Clark. Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Executive to join our team at Arnold Clark's Carlisle Motorstore branch. As a Product Genius, you will be responsible for delivering exceptional customer experiences and providing expert knowledge on our products.Key ResponsibilitiesPrepare the showroom and cars for the day...
-
Customer Service Representative
1 month ago
Houghton-Le-Spring, Durham, United Kingdom Savers Full timeRole OverviewSavers is looking for a Sales Assistant to join our team in Houghton Le Spring. As a Sales Assistant, you will play a key role in delivering exceptional customer service, maintaining store standards, and driving sales growth.Key TasksRespond to customer inquiries and resolve issues efficientlyMaintain a clean and organized store, adhering to...
-
Customer Service Co-ordinator
6 months ago
Houghton le Spring, United Kingdom Lovell Full time**Permanent - 37.5 Hours per week** We have a fantastic opportunity for a hardworking and committed** Customer Service Co-ordinator **to join our team within Lovell’s North East region, based at our Sunderland office. Joining our Customer Service team, you will manage and deliver post contract services to our clients and purchasers, continually improving...
-
Customer Service Operator
4 days ago
Houghton le Spring, United Kingdom BM Stafford & Sons Ltd Full timeWe have a fantastic opportunity for you to be part of a growing team within a busy transport company. **Responsibilities**: - Input and transfer information using bespoke transport software and systems. - Monitor consignments to ensure customer needs are met. - Maintain high level of communication at all levels. - Deal with any issues in a calm and...
-
Customer Service Assistant
12 hours ago
Houghton le Spring, United Kingdom Certas Energy UK Limited Full timeWe currently have an opportunity for a Sales Assistant to work in our outlet in West Rainton. **What we are looking for..** - No experience necessary as full training will be given - A good appreciation of customer service - Hardworking and reliable - Polite and professional **Interested? What is in it for you**: - The salary for this role is £9.90 per...
-
Business Support Officer
2 weeks ago
Houghton-Le-Spring, Durham, United Kingdom Getting In Limited Full timeAbout the CompanyUK Independent Medical Services Limited is a leading provider of independent medical reporting services. Our Occupational Health services support businesses in keeping their employees fit, happy, and productive.Job DescriptionThis role involves updating the case management system, actioning allocated tasks, liaising with customers and...
-
Retail Customer Service Representative
7 days ago
Houghton le Spring, United Kingdom William Hill Full time**Location** Colliery Row, Houghton le Spring DH4 6LP **Salary** £10.50 rising to £10.90 after passing probation **Hours** 16 - People don’t just come here to place bets. They come for the experience. - And you will be at the heart of it all. Giving everyone a warm welcome. Getting to know each customer and making them feel at home. - If you’re a...
-
Contact Centre Agent
7 months ago
Houghton le Spring, United Kingdom Pacifica Full time**Contact Centre Agent** **Pacifica Group Ltd** **Location**: Houghton-le-Spring, County Durham, England. **Job Type**: Part time. Permanent **Hours**:13 hours per week -Saturday 9am till 4pm and Sunday 10am till 4pm. **Salary**: Age under 21: £6,422. Age over 21: £7,774. **Who are Pacifica?** Founded in 2003 and united under the Pacifica brand two...