Customer Service Co-ordinator

6 months ago

Houghton le Spring, United Kingdom Lovell Full time

**Permanent - 37.5 Hours per week**

We have a fantastic opportunity for a hardworking and committed** Customer Service Co-ordinator **to join our team within Lovell’s North East region, based at our Sunderland office.

Joining our Customer Service team, you will manage and deliver post contract services to our clients and purchasers, continually improving our customer journey and enhancing our customer satisfaction results.

Maximising standards for property handover, you will liaise with site teams where necessary, providing feedback to our Customer Service Manager on any recurring problems. You will carry out post completion inspections, liaising with site teams where necessary to ensure effective resolution of defects.

With good interpersonal skills and the ability to interact with customers in a friendly and professional manner, you’ll exhibit high service standards to meet customer expectations.

**Benefits**
- Bonus entitlement based on performance KPIs
- Holidays - 26 days
- Life Assurance
- Pension
- Private medical insurance
- Ability to purchase additional holiday
- Access to discount portal
- Cycle to Work scheme and the Lovell Way to EV
- Digital GP
- Employee assistance programme
- Sharesave scheme

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