Co-ordination and Customer Service Specialist

1 day ago


HambleleRice, Hampshire, United Kingdom Endeavour Recruitment Solutions Full time
Job Title: Co-ordination and Customer Service Specialist

We seek a detail-oriented Co-ordination and Customer Service Specialist to collaborate with our team at Endeavour Recruitment Solutions. As a key member of our team, you will play a vital role in coordinating day-to-day business operations and providing exceptional customer service.

Key Responsibilities:

  • Handle receipt of paint orders from customers through fax, email, or phone calls.
  • Record order details into Sage Line 50 to prepare relevant paperwork for production, including thinning sheets, delivery notes, batch labels, and dip card labels.
  • Generate and send pro-forma invoices to customers, handling cash transactions.
  • Determine preferred delivery services for customers and liaise with production and RND departments on shipment schedules.
  • Dispatch orders, create invoices, and maintain accurate records.
  • Store customer invoices and purchase orders, and input consignments to produce manifest and labels.
  • Prepare documents for international shipments.
  • Assemble sample packs for production and deliver matched samples to customers.

Customer Services:

  • Review courier manifests daily to detect delivery discrepancies or problems.
  • Interact with couriers to discuss collection and delivery procedures.
  • Maintain regular communication with existing AVKO customers.

General Office Administration:

  • Respond to incoming calls and offer administrative assistance to the Colour Analyst department.
  • Generate labels for packaging (road only/tin labels).
  • Organize, frank, and send mail to the postal office.
  • Monitor and maintain the franking machine's funding level.
  • Perform regular stock checks and arrange for stationery supplies, including headed paper.
  • Sort mail for tenants and companies located within the premises.
  • Host visitors and organize refreshments for client/supplier meetings.
  • Offer support in other areas as required by the company.

Expected Salary: Approximately £26,000 - £30,000 per year, based on your qualifications and experience.

Workplace: Our office in [location].


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