Co-ordination and Customer Service Specialist
1 day ago
We seek a detail-oriented Co-ordination and Customer Service Specialist to collaborate with our team at Endeavour Recruitment Solutions. As a key member of our team, you will play a vital role in coordinating day-to-day business operations and providing exceptional customer service.
Key Responsibilities:
- Handle receipt of paint orders from customers through fax, email, or phone calls.
- Record order details into Sage Line 50 to prepare relevant paperwork for production, including thinning sheets, delivery notes, batch labels, and dip card labels.
- Generate and send pro-forma invoices to customers, handling cash transactions.
- Determine preferred delivery services for customers and liaise with production and RND departments on shipment schedules.
- Dispatch orders, create invoices, and maintain accurate records.
- Store customer invoices and purchase orders, and input consignments to produce manifest and labels.
- Prepare documents for international shipments.
- Assemble sample packs for production and deliver matched samples to customers.
Customer Services:
- Review courier manifests daily to detect delivery discrepancies or problems.
- Interact with couriers to discuss collection and delivery procedures.
- Maintain regular communication with existing AVKO customers.
General Office Administration:
- Respond to incoming calls and offer administrative assistance to the Colour Analyst department.
- Generate labels for packaging (road only/tin labels).
- Organize, frank, and send mail to the postal office.
- Monitor and maintain the franking machine's funding level.
- Perform regular stock checks and arrange for stationery supplies, including headed paper.
- Sort mail for tenants and companies located within the premises.
- Host visitors and organize refreshments for client/supplier meetings.
- Offer support in other areas as required by the company.
Expected Salary: Approximately £26,000 - £30,000 per year, based on your qualifications and experience.
Workplace: Our office in [location].
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