Membership Retention

7 days ago

Edinburgh, United Kingdom The Royal College of Surgeons Edinburgh Full time

The Membership Engagement Team are the leads on the insight and evaluation of membership activities, managing and developing the College’s suite of membership benefits including overseeing the diploma and ceremonial events processes as well as broader membership engagement activities.

The team have oversight of research and analysis activities, identifying trends and looking to our competitors to inform membership growth campaigns and other marketing activities.

The Membership Retention and Recognition Lead is a new fixed term role that has been created to provide a greater strategic focus to developing our understanding of what our members want from their membership and how best the College can highlight the impact and contribution members make to the development of the profession.

This role would suit an individual with experience of working with membership programmes who understands and can support members through the key transitions in their membership journey.

With an interest in understanding the benefits of membership with the College, as well as the events and activities that support members of the College, you will have experience of developing proactive engagement strategies with the aim of adding value to membership, increasing member retention and identifying areas for targeted engagement with members.

With a high level of professionalism and diplomacy, you will be confident in adapting your communication style to engage with a variety of stakeholders from Members and Fellows, the President, College Council and Directors, as well as third party suppliers.

**Job Type**:

- Fixed Term**Location**:

- Edinburgh**Department**:

- Membership**Hours**:

- 35**Salary**:

- £30,412 - £38,015 per annum
- dependent on experience**Closing Date**:

- 09:00am, Monday 26 February 2024

**About The Royal College of Surgeons of Edinburgh**:
The Royal College of Surgeons of Edinburgh is an independent membership organisation concerned principally with the education, training and assessment of Surgeons, Dental Surgeons and Doctors who are involved in the surgical care of patients. Founded in 1505, the College currently has a membership of over 30,000 in over 100 countries throughout the world.

**Working with us**

At the College we aim to embrace views from across the organisation, sharing common goals and values for the betterment of healthcare through the advancement of surgical and dental professionals. We aim to develop teams that are reflective of the needs of our members and maximise the potential of every employee.

To reflect the varying needs across the organisation, we offer a range of policies and benefits for our workforce including a generous 42 days annual leave, flexible working practices, enhanced employer pensions contribution and various discounts throughout the College including the 1505 Café and free entry to Surgeons’ Hall Museums. We have also recently introduced a Health Care cash plan and a generous rewards gateway discount package for staff.

**About the Role**:
The Membership Team encompasses two key strands of activity: membership onboarding and customer service (Membership Services), and retention and recognition activities including membership benefits and ceremonial events (Membership Engagement).

The Membership Engagement Team are the leads on the insight and evaluation of membership activities, managing and developing the College’s suite of membership benefits including overseeing the diploma and ceremonial events processes as well as broader membership engagement activities.

The team have oversight of research and analysis activities, identifying trends and looking to our competitors to inform membership growth campaigns and other marketing activities.

**Experience/Qualifications/Key Skills**:
The Membership Retention and Recognition Lead is a new fixed term role that has been created to provide a greater strategic focus to developing our understanding of what our members want from their membership and how best the College can highlight the impact and contribution members make to the development of the profession.

This role would suit an individual with experience of working with membership programmes who understands and can support members through the key transitions in their membership journey.

With an interest in understanding the benefits of membership with the College, as well as the events and activities that support members of the College, you will have experience of developing proactive engagement strategies with the aim of adding value to membership, increasing member retention and identifying areas for targeted engagement with members.

With a high level of professionalism and diplomacy, you will be confident in adapting your communication style to engage with a variety of stakeholders from Members and Fellows, the President, College Council and Directors, as well as third party suppliers.

**Please note that we do not accept CVs and agencies need no

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