Outpatient Receptionist

7 months ago


Worthing, United Kingdom 279 University Hospitals Sussex NHS Foundation Trust Full time

The Outpatients Department is looking for a motivated and enthusiastic person to work as a receptionist within our busy Outpatient Departments on a part time basis (15hrs per week).

This is a challenging role working across our various different Outpatient departments.
- Excellent customer service skills.
- Be able to work well under pressure.
- Communicate well with patients and other staff of all levels.
- Be able to operate effectively as part of a team or using your own initiative.

You will be supported by experienced staff whilst working as part of a team delivering a high quality service to patients and other departments within the hospital.

Main duties of the job

To greet patients in an efficient, friendly and courteous manner.

To book patients onto the PAS computer and check current details on the system for accuracy.

Be able to make adjustments to patient details as required, in line with Trust policy, Data Quality and Information Governance.

Liaise with medical staff and nurses to ensure efficient use of clinic time.

To mutually agree and book follow-up appointments with patients as they leave the clinic.

Cache up clinics effectively ensuring all secondary outcomes complete.

To send out follow-up appointments for those unable to be booked at the time of the clinic.

Liaise with the appropriate Consultants secretary or Cancel and Rebooks team if unable to book a follow-up appointment.

At UHSussex, diversity is our strength and want you to feel included to help as always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to success. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident
Employer (Level 2) and a Veteran Aware Trust.

Join us at UHSussex, every day is different, you can be the change, better never stops

At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.

**Improving lives**: We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put our Patient First. Our mission is summed up by our ‘where better never stops’ motto and no matter the role at UHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it because we know that to look after others we must first look after ourselves.

**Build a career with us**: As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do
- Record upon arrival and resolve any hospital transport patient issues.
- Scan notes into the department using the patient tracking system. Ensure there are no case notes missing. Organise received notes into order for clinics.
- Notify outpatient nursing staff in advance of any problems, whilst still seeking to rectify them.
- Supervise Red Cross/Clinical volunteers.
- Deal with telephone calls in a competent, friendly, helpful and polite manner.
- Resolve problems and deal with all queries at the reception desk with competence.
- Attend departmental meetings as arranged.
- Participate in the training and induction of new staff.
- Assist with investigations into complaints.
- Maintain confidentiality of information about patients, staff and other health service business.
- Demonstrate flexibility in hours and working across hospital sites as required meeting needs of the service.
- Other reasonable duties relating to the smooth running of the departments.



  • Worthing, United Kingdom 279 University Hospitals Sussex NHS Foundation Trust Full time

    The Outpatients Department is looking for a motivated and enthusiastic person to work as a receptionist within our busy Outpatient Departments on a part time basis (15hrs per week). This is a challenging role working across our various different Outpatient departments. - Excellent customer service skills. - Be able to work well under pressure. - Communicate...


  • Worthing, United Kingdom University Hospitals Sussex NHS Foundation Trust (279) Full time

    Record upon arrival and resolve any hospital transport patient issues. Scan notes into the department using the patient tracking system. Ensure there are no case notes missing. Organise received notes into order for clinics. Notify outpatient nursing staff in advance of any problems, whilst still seeking to rectify them. Supervise Red Cross/Clinical...


  • Worthing, United Kingdom Your World Healthcare Full time

    **Endoscopy Receptionist** **Location**: Worthing **Job Type**: Temporary **Duration of booking**: Expected to last up to 2 months with possible extension **Proposed start date**: ASAP **Sector**: Healthcare **Base: Hospital** **Band**: 2 **Pay Rates**:£10.69 PAYE Inclusive of holiday pay, depending on skill and experience **Working Days and...

  • Endoscopy Receptionist

    7 months ago


    Worthing, United Kingdom 279 University Hospitals Sussex NHS Foundation Trust Full time

    We are looking for a dynamic receptionist to join our team in Endoscopy at Worthing Hospital. This is a part time role of 23.75hrs per week Monday to Friday mornings, with potential for cross site working. To provide an effective day to day reception/clerical support to facilitate the smooth running of the Endoscopy admissions services on day to day basis...


  • Worthing, United Kingdom 279 University Hospitals Sussex NHS Foundation Trust Full time

    Are you keen to work in Women’s Health in the outpatient setting? Are you looking for a new challenge? A new Community Diagnostic Centre (CDC) for Gynaecology will soon open at Southlands Hospital in Shoreham. We therefore have an exciting opportunity for a Healthcare Assistant - Receptionist to take on a cross-site role, based at both Worthing Hospital...


  • Worthing, United Kingdom University Hospitals Sussex NHS Foundation Trust (279) Full time

    To actively take part in meeting the needs of the patients under the supervision of a qualified midwife, working within the Trust's policies and procedures and the philosophy of the department. To be an effective member of a multidisciplinary team under the direction and supervision of a Registered Midwife (RM). Where appropriate, to continue to develop own...


  • Worthing, United Kingdom 279 University Hospitals Sussex NHS Foundation Trust Full time

    University Hospitals Sussex NHS Foundation Trust are looking to recruit an enthusiastic Administrator/Receptionist to support the physiotherapy department predominately at Worthing Hospital with flexibility to occasionally work across three outpatient sites (Southlands Hospital, Worthing Hospital and Littlehampton Health Centre). You will be joining a...

  • Endoscopy Receptionist

    8 months ago


    Worthing, United Kingdom University Hospitals Sussex NHS Foundation Trust (279) Full time

    To provide an effective day to day reception/clerical support to facilitate the smooth running of the Endoscopy admissions services on day to day basis under the direction and supervision of senior colleagues. This job role covers; data entry to facilitate patient procedures and outpatient appointment bookings, the movement of case notes around the Trust and...


  • Worthing, United Kingdom 279 University Hospitals Sussex NHS Foundation Trust Full time

    We are looking for an efficient and friendly Maternity Care Assistant/Admin Assistant to join our team in outpatient Antenatal clinic. You will be assisting in the running of the clinic including supporting the Midwifery and Admin team providing care for high risk pregnant people. To actively take part in meeting the needs of the patients under the...


  • Worthing, West Sussex, United Kingdom 279 University Hospitals Sussex NHS Foundation... Full time

    Job TitleAdministration and Clerical/ReceptionistCompany Overview279 University Hospitals Sussex NHS Foundation Trust is looking for a highly motivated and enthusiastic individual to work as a receptionist in our busy Outpatient Departments.Job DescriptionThis challenging role requires excellent customer service skills, the ability to work well under...


  • Worthing, United Kingdom 279 University Hospitals Sussex NHS Foundation Trust Full time

    Opportunity for a Maternity Assistant/Admin Assistant to join the Antenatal Clinic Team at Worthing Hospital. We need an enthusiastic, hard working reliable person to join our small team. This is a very varied role, previous healthcare setting would be helpful but not essential. If this sounds like the right opportunity for you, then please apply. - To...


  • Worthing, West Sussex, United Kingdom 279 University Hospitals Sussex NHS Foundation... Full time

    About the RoleWe are seeking a skilled and organized Receptionist to join our dynamic team. As a Receptionist, you will be the first point of contact for patients and visitors, providing exceptional customer service and ensuring a smooth flow of clinic operations.Main ResponsibilitiesManage patient bookings, appointments, and correspondence.Provide...


  • Worthing, West Sussex, United Kingdom 279 University Hospitals Sussex NHS Foundation... Full time

    Job DescriptionThe 279 University Hospitals Sussex NHS Foundation Trust is seeking a skilled and organized individual to work as a receptionist within our Outpatient Departments. As a key member of the clinical team, you will play a vital role in ensuring the smooth running of our departments and delivering exceptional patient care.Key ResponsibilitiesGreet...


  • Worthing, West Sussex, United Kingdom 279 University Hospitals Sussex NHS Foundation... Full time

    Job OverviewThe 279 University Hospitals Sussex NHS Foundation Trust is seeking a highly motivated and enthusiastic individual to work as a receptionist within our busy Outpatient Departments. As a key member of the clinical team, you will play a vital role in ensuring the smooth running of our departments and delivering exceptional patient care.Main...

  • Staff Nurse

    4 weeks ago


    Worthing, United Kingdom University Hospitals Sussex Nhs Foundation Trust (279) Full time

    Job summary Passionate about Women's Health?An exciting opportunity has arisen for a Band 5 Staff Nurse post within the supportive friendly team on the Gynaecology Day and Ambulatory Unit at Worthing Hospital and the Gynaecology Community Diagnostic Centre (CDC) at Southlands Hospital.We are looking for an enthusiastic nurse who is passionate about...