Health Care Assistant/receptionist

7 months ago

Worthing, United Kingdom 279 University Hospitals Sussex NHS Foundation Trust Full time

Are you keen to work in Women’s Health in the outpatient setting? Are you looking for a new challenge?

A new Community Diagnostic Centre (CDC) for Gynaecology will soon open at Southlands Hospital in Shoreham. We therefore have an exciting opportunity for a Healthcare Assistant - Receptionist to take on a cross-site role, based at both Worthing Hospital on the Gynaecology Day and Ambulatory Units and at the CDC.

As a Healthcare Assistant-Receptionist in Gynaecology you will support the Nursing and Clinical teams to deliver high quality care to women on the Gynaecology Day Unit (same day emergency care), Early Pregnancy, Colposcopy, Hysteroscopy, Two Week Rule (Rapid Access), Uro-Gynaecology and General Gynaecology clinics. This will be through a mixture of clinical and reception shifts.

This is an exciting opportunity as we continue to embrace new developments and opportunities within Women’s Health. You will be supported to develop the skills and competencies necessary for this role.

This will be a part-time post working, advertised as 24hrs but with scope for negotiation. There will be a varied shift pattern, Monday-Friday, consisting of Earlies, Lates and Long-Days (9.5hrs or 12hrs).

To actively take part in meeting the needs of the patients under the supervision of a qualified nurse, working within the Trust's policies and procedures and the philosophy of the department.

To work in a team with qualified nurses, medical, healthcare professionals and other support staff.

To report all incidents/accidents involving patients and staff to the qualified nurse and to assist in any enquiries.

To understand role and participate in control of infection.

To participate in quality assurance programmes as require.

Taking an recording of temperature, pulse and respirations on instruction from the qualified nurse.

Recording the results appropriately and reporting back.

Collecting and disposing of body waste. Testing urine and stool specimens and recording results and appropriately reporting any abnormalities to the nurse in charge.

Under the supervision of a qualified nurse, support patients undergoing clinical procedures ensuring their comfort and safety.

Carry out appropriate patient observations and procedures under supervision and with relevant training.

On arrival, check-patients in using the patient information system and complete other reception duties including booking of appointments when appropriate, completing clinic outcomes and supporting day-to-day operational running of the department.

Join us at UHSussex, every day is different, you can be the change, better never stops

"At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

**Improving lives**: We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put our Patient First. Our mission is summed up by our ‘where better never stops’ motto and no matter the role at UHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it because we know that to look after others we must first look after ourselves.

Communication

Communicate in an efficient and, polite and courteous manner at all times.

Communicate and delays, liaising with staff and patients.

Effective use of patient information and other IT systems.

Discussing with senior staff any resources required to provide service delivery

Service Delivery and Improvement

To be an effective member of a multidisciplinary team under the direction and supervision of a Registered Nurse (RN).

To ensure that all patients are received and processed efficiently into clinics in a courteous and efficient manner.

To arrange for the expedition of very urgent patients requiring outpatient appointments

To book outpatient follow up appointments when required within the timescales required by the clinician ensuring that the Clinic capacity is strictly adhered to.

To co-ordinate the input of demographic, personal and scheduling details of patients hospital attendances and outcomes using the patient information system (SEMA) to provide the Trust with an up to date record of patient activity and information.

To ensure Secondary

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